Danny and Laura were wonderful at check in, very welcoming and friendly. Loved the champagne at check in, nice room, Bulgari toiletries, great restaurant with a great cocktail list. Looking forward to breakfast tomorrow which I hear is wonderful.
I have stayed at Lancaster regularly for the last three-plus years and lived at the hotel from mid April until late July for a trial. I can't recommend Lancaster highly enough as I really became my home away from home. The location is great, corner rooms wonderful, and food/beverages excellent. More importantly, the staff became my friends., the restaurant became my kitchen, and the bar my refuge. Everyone I encountered was awesome from sr. mgt. (Tom, Alan) to housekeeping. Special shout outs to Amadi, Laura, David, & Amy.
Super clean and inviting atmosphere! Staff(Jesus and danny) were very welcoming and helpful with any questions for the check in process! Definitely enjoying our anniversary! Hotel is very beautiful, recommend!
Incredible hotel! The rooms are very clean and it’s in a great location. The best thing, however, is the amazing service we received from everyone. Notably Danny and Alexis at the front desk who went above and beyond to make this trip very special. Thank you!
Thank you for a warm welcome, wonderful service, comfortable room and snacks! Everything about our stay was great right from the start. Alexis Amadi made us feel right at home and provided exceptional service. The rooms were as to be expected for a boutique hotel with gold accents in the bathroom and little touches that made a big difference. Complementary snacks and water/sodas chilled were especially helpful before and after the event we were attending nearby. One of the special touches was a handwritten note from the General Manager. Definitely would stay here again.
The staff - Jesse , Kayleigh were very helpful and welcoming and helped me with services and recommending a running trail route. The written note welcoming me was a special touch. The food was amazing as well. The room was exquisite warm and beautiful!
We stayed for 3 nights this past weekend. We stayed in a deluxe king guest room and our entire stay was lovely. The room was comfortable, clean and had many amenities, including free snacks that were replenished daily. Everyone on the staff was very friendly and helpful. We enjoyed the breakfasts included with our room rate and we had an excellent extended family dinner at the restaurant. We would definitely stay there again the next time we are in Houston.
Upon arrival, we were greeted by the valet, and they were more than lovely. But I’ve never known courtesy in the manner displayed by both Jesus and Alexis. When we walked in the door their smiles beamed straight across the lobby, and into my beating heart. Momentarily, I forgot where I was. Who I was even. As we traipsed towards the front desk, a saintly “Welcome to the Lancaster.” rang out. I knew instantly that we were meant to be here. Jesus proceeded to speak in a manner that made me feel like I had known him for years. Like an old friend that understood my every aspiration. I lost track of time because we were laughing so much. There was a lush sense of comfort as he walked us through the do’s and don’ts of the building. Alexis chimed in, praising the breakfast and insisting that if we did nothing else, we should be present for that. Both young men were electric and engaging, and I felt a looming melancholy as we stepped away and moved up the stairs. I turned to look back and met eyes with Jesus one last time, and as he smiled and nodded I realized what a rare experience this was. To find not one, but two humans who are so in tune to the desires of a guest in a new city. We may as well have walked into the front door of Jesus and Alexis’ own home, because they made us feel like family. If booking a bed in the lobby was an option, I’d pick it time and time again just to have an opportunity to speak to them again. The building is beautiful, that’s obvious. What isn’t quite as obvious is the tact and warmth with which the two win you over. It hits you before you know it, and you’re in love. The Lancaster Hotel has become the Lancaster Home.…
Our favorite hotel to stay at in Houston. When we are looking for a quick weekend getaway we don’t even bother to look at other hotels. The rooms are great and the staff is amazing! Juan T at the front desk always does his best to make sure we feel special every time we walk in the front door. 10/10 in my book!
Jesus was the best guy ever! Amadi was a pleasure to deal with as well! Best customer experience ever! I would recommend anyone spend a special night or extended stay here with the team here! I wish I could have stayed longer but they made our anniversary stay very special!