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Stayed 2 nights. Had 2 appointments a M.D. Anderson Cancer Center. Needed to be close to the hospital for 24 hrs. after a procedure. Wanted to try using shuttle service instead of valet parking or self parking. I am glad I did. The closer you...More
My family and I have stayed at a lot of hotels in the medical district due to my daughters heart condition and always needing follow ups at TCH, but this hotel has definitely stood out to us & will now be where we book for...More
Stayed three nights at this hotel and was it ever crowded with patients at the nearby Medical Center, Visitors to the stadium, and vacationers? However the front desk and other staff members did an excellent job of handling the groups with ease. Breakfast was very...More
We stayed at this location to be close to NRG Arena for a concert. The staff upon check-in was super friendly. I wanted to like this hotel more but the bathroom was pretty dirty. The outlet looked like it hadn’t been cleaned in months. The...More
Response from Michael G, General Manager at SpringHill Suites Houston Medical Center/NRG ParkResponded 4 weeks ago
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Houston Medical Center/NRG Park.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of...More
There was one--ONE--nice person who worked there. I ended up writing a letter to the manager about the dreadful service I received. He did respond with an apology, but no coupons or refund, or attempt to satisfy my very unfortunate experiences (plural) here. I called...More
Response from Michael G, General Manager at SpringHill Suites Houston Medical Center/NRG ParkResponded 5 weeks ago
First let me apologize; I think you may be speaking with the wrong hotel. This was the first I have heard of this and I have not received a letter or phone call from anyone regarding your recent stay. I would like to speak...More