Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Charge includes: Texas State Recovery Fee. Welcome to DoubleTree by Hilton Hotel & Suites Houston by the Galleria, just 30-45 minutes from Hobby Airport and George Bush Intercontinental Airport. Relax in our family-friendly Houston hotel, offering outstanding service, helpful multilingual staff, and our signature warm DoubleTree chocolate chip cookie. Our contemporary hotel near the Houston Galleria provides huge, residential-style suites, perfect for accommodating the entire family or for business travelers in need of extra space to work and relax. Some of our suites have balconies, and all feature high-speed wireless internet access and full kitchens, including a microwave, dishwasher and refrigerator. With over 9,500 sq. ft. of flexible, column-free meeting and event space, our Houston hotel near the Galleria Mall is the ideal venue for any business meeting, convention, or special event.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
DoubleTree by Hilton Hotel & Suites Houston by the Galleria
4.1 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The DoubleTree by Hilton Hotel & Suites Houston by the Galleria receives mixed reviews, with guests praising its prime location near the Galleria Mall and the welcoming atmosphere fostered by its staff. While the rooms are noted for their spaciousness and cleanliness, some guests have expressed dissatisfaction with their dated condition.
Despite the commendable service highlighted by many travelers, others have experienced inconsistencies. Additionally, concerns have been raised about the hotel's value, with mentions of overcharges and subpar breakfast offerings.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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My stay at the Doubletree was absolutely phenomenal and truthfully I would like to thank the front desk representative Mariam for speaking my language, explaining all the expectations, assisting me with the checking in and checking out, and finally checking on me regularly for any additional assistance I may need due to my limitations in a city I am unfamiliar with. Mariam is a true asset and I cannot thank management enough for making her available to help people like me in a large city like Houston. Thank you Mariam and thank you Doubletree for everything. I will be back next month and will always stay here everytime I come to Houston.
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Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 16 Aug 2024
Dear 962adid, Your thoughtful, rave review makes our day, thank you for sharing! We are committed to providing the most exceptional Houston experience possible for every one of our visitors, and it is truly a joy to hear how Mariam exemplified this spirit of excellence. Earning the top spot on your list is the highest accolade for us, and we are delighted that Mariam and the rest of our colleagues provided such a warm welcome to our city. Our guests are like family to us, and on behalf of our whole team, we look forward to serving as your home away from home in Houston next month and in the years to come. Best regards, Calvin Ware General Manager
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We arrived to the Double Tree earlier than expected with our flight and we were warmly greeted by Tamyra the Front Office Supervisor. The way she made sure to make eye contact, we felt like we are at home. She assisted with us by allowing us to check in early and had a room specifically cleaned out for our stay to get in the room quicker. The next morning we woke up for breakfast as they have an awesome full bar of fresh hot breakfast items fruit etc. we didn't realize we did not chose the breakfast included option but the sweetest lady named Universe who was at the hostess stand advised it was ok and as we were Hilton Honors Reward members that we would be allowed to get the breakfast and she would comp it for us. We were highly impressed with the selection pancakes eggs potatoes bacon sausage fresh fruit bread oatmeal the list goes on. You know how some hotels only have a few options for you but this hotel had every possible option. Then Tamyra came down to the breakfast area and made sure we were ok after our night sleep - and her energy just lit up the room. I have to commend who ever was in the hiring process for Tamyra and Universe because I would double their salary and promote both of them if I had my own business. Those two woman alone show a reflection of the amazing service you are going to receive while staying at the DoubleTree Hilton Galleria. I truly believe this Hilton specifically has the best Front Office Supervisor no money could buy because her customer service management skills supersede any standards. Please know its because of those two women's service received i felt obligated to share to the world. Make sure to stop by the Doubletree Hilton in Houston to have the BEST experience money can buy and for a nice rate too!!!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 15 Aug 2023
Dear Khadija, Your glowing review has made our day! On behalf of the whole team, we thank you sincerely for choosing us as your home at the Houston Galleria, and for your Hilton Honors membership. Universe was delighted to know that you enjoyed the breakfast; it is our fantastic guests that bring life to this iconic hotel and we are pleased as punch to know that our buffet put a smile on your faces. Tamyra sends her best regards as well; she is a joy to have on the team and she was elated to know that her warm welcome and early check-in contributed to your exceptional experience. We look forward to welcoming you back, hopefully, sooner rather than later. Until then, we wish you safe travels. Kind regards, Abigail Olajay Director of Operations
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My stay at this hotel was the most comforting and enjoyable stays I ever had in all of my many Hilton stays. The manager Tamayra is an angel sent from above with such welcoming and caring energy, staff member Brittney only followed her up with my next visit to the front desk. Maintenance on sunday was very helpfull, parking team was so pleasant AND the young lady bartending sunday 2/18 mid day astounded every guest seated, with her smile and energy. By far a 10 out of 10 stay, Thank you staff Double Tree Houston Galleria.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 21 Feb 2024
Dear Neil, Your rave review makes our day! On behalf of the whole team, we are delighted that we could provide such a relaxing, memorable, and all-around exceptional Houston excursion. Tamyra and Brittney thank you for sharing your accolades, and the engineering team was pleased that their attention to detail earned us another fan. We look forward to extending our warm welcome again on your next visit, and until then, we wish you all the best. Kind regards, Calvin Ware General Manager
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The swimming pool was filthy, and people were unwell after swimming. There was no manager onsite who was in charge and could close the pool down. Two groups of people used intimidating behaviour to bully others. The kitchen units are dreadful, and no kitchen equipment is supplied. You need to ask for a kit, which arrives with poor quality and quantity of things. There is no dishwashing powder for the dishwasher, no plug for the sink and no dishwashing liquid. It was poor on several levels. No essential milk is supplied in rooms for coffee or tea. The promised free shuttle worked some days, but other days could not work because of staffing shortages. The staff on the desk were doing a great job, but there was no person in charge of the overall hotel, so there was no one with authority or responsibility to fix things like the shuttle or the pool. The towels were left everywhere, even around the pool, and giant cockroaches were everywhere. There was no shower, encouraging people to wash before entering the pool. Honestly, I would not recommend this as a hotel at all.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â do Not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 30 Dec 2024
Dear yehudi2014, Thank you for visiting and for bringing these matters to our attention. We are sincerely disheartened that you experienced any lapse in our standards and, on behalf of all our colleagues, we humbly apologize for letting you down. We have dispatched our third-party consultants to perform a full inspection, and we will be using your review in our ongoing training to ensure that we continue to provide the attention to detail that our guests have come to expect. The safety and comfort of our visitors is our utmost priority, and again, we beg your forgiveness for any error or omission on our part. We would like nothing more than to win your heart in full, as we have for so many regular guests, should we be given the opportunity to do so in the future. Best regards, Calvin Ware General Manager
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I stayed at this property in early December 2021. The room is very spacious but it is dated.. The kitchen needs remodeling and the bathroom only has a bath tub with a shower inside of it. This is a one bedroom suite that is very large. Due to mobility issues I requested an ADA suite but they were unable to accommodate me because they don’t have a king bed ADA suite in this property. Remodeling the bathroom with a modern shower would have remedied my ADA needs. Upon check-in the hostess was very short and unaccommodating. When I asked about the perks from my rewards she quickly told me that I booked through Expedia and would not be getting a bottle of water. I explained to her that I booked through my American Express and was unaware that this would void my honors points. Reluctantly she gave us two bottles of water and two cookies and a half assed thank you for staying at the property.
Once we got into the room and realized there was an issue with the bathroom we contacted the hotel Front desk who explained to us they would switch our room the next morning. When we went to the front desk the next morning we were told there is no bed type like what we have in the entire property. Now the night before there were cars doing donuts at the neighboring property screeching noises up and down the streets which made it very difficult to just sit back and relax I know the hotel doesn’t have any control over that but it’s just not expected in that particular location. To add insult to injury our room was not clean when we returned from a day out on the town. We were advised that we must request room service the day before. We requested room service every day when we checked in originally. Additionally inside the room the toilet flushes and makes a loud noise for at least a minute or so until it finishes its cycle. The handle on the spout in the shower was loose. And in the kitchen the hot water was on the cold water side and the cold water was on the hot water side.
The concierge contacted us and asked us how can they make up for the mishaps and our accommodations but never responded when we advised them that they could comp our stay. We returned a call to the front desk asking for assistance and somehow the front desk clerk put us off and transferred us over to the Wi-Fi clerk without advising us that that is where she was transferring our call so after explaining our entire experience to the wrong person we were then referred back to the front desk manager. In the meantime and in between time we got a visitor from a roach in the bathroom. We immediately advised them they needed to fumigate our room clean the room and discuss with us options for the remaining part of our stay. This is by no way a five star location it is not a four-star location at best it is three stars with a $35 per day valet parking fee so be ready to spend a lot for a little. The simple things matter. Offet great customer service, be empathetic, and listen to your guest and that will upgrade your property and it’s star review quickly .
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 28 Dec 2021
Dear ItsKellC, We thank you and yours for choosing to spend your time with us and we appreciate your thorough and thoughtful review. We regret to learn that your initial reservation requests were not provided, and that other details of your visit fell short of expectation. Should your time allow, I would welcome the chance to offer my more personal apologies, while also learning a bit more about your experience. With that goal in mind, my contact details are provided below which I invite you to use in forwarding your own information and a convenient time that I may be in touch. We thank you again and I look forward to us speaking in the days ahead. Warm regards, William Venegas General Manager
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This hotel was very disappointing. The room was not well kept, and extremely unsafe. The adjoining door between rooms did not have a deadbolt, only a small safety latch, which still would allow someone to open the door. The smoke alarm had been removed and only the exposed wires remained. While those two issues were enough to make u leave immediately, the front desk initially offered us an upgrade for $45, and then at check out (10 minutes after we checked in) another room. I let them know I would not stay at a hotel that would even consider renting a room with obvious safety issues.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip:Â Go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 26 Feb 2024
Dear Tara, Thank you for choosing to spend your time with us and for alerting us to the matter in question with your thoughtful comments. Your room has been closed immediately for investigation and any necessary upgrades by our engineering team and third-party specialists. We apologize sincerely for the lapse that you experienced; rest assured, we have taken immediate steps to ensure that this does not occur in the future. I invite you to speak with me personally at calvin.ware@hilton.com with a reference to this review, so that we may rectify the matter as soon as possible. We would like nothing more than to win your heart in full and hope to be given the opportunity to do so. Best regards, Calvin Ware General Manager
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The hotel is in a good location. The rooms are old, with issues like burnt carpeting, crumbling ceiling tiles, and mattresses that are so old that they are very uncomfortable. But the rooms are clean despite this and the staff are friendly at check-in......but I found an additional charge to my credit card several weeks after my stay. I called and the hotel front desk admitted that they had charged the wrong room for a meal (first telling me I ordered food, but when I denied this they 'discovered' their error). Why this charge was placed several weeks after my stay....well that's a different, suspicious story.
But the really offensive things was that despite their mistake, they told me I had to call back to speak to their accounting office to fix this issue. Of course, every time I call back there is no answer. Calling the 'national' customer service is of no help either. They just say, every time I call, that someone will get back to me.
This is madness!!!! They will charge you money incorrectly, admit it, and then not return your money.
All I can tell any future guest is don't be a future guest. However much money you may save over another hotel, however much better the location may be over another hotel, don't stay here. Instead, pay more for a different hotel that won't take your money later. Or stay at a hotel that has a worse location but won't take your money later.
Shame on Doubletree. You've lost a customer forever. And I hope other potential customers learn from my experience and don't become your customer either.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Don't stay here or you will get terrible customer service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, Owner at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 1 May 2024
Dear Samuel, We are disheartened and alarmed to learn of the error and miscommunication that you experienced. On behalf of the whole team, we apologize sincerely for the inconvenience and assure you that the mistake will be corrected as soon as possible. We pride ourselves on our attention to detail, and we humbly thank you for your patience as we resolve this case of human error. I invite you to contact me directly at calvin.ware@hilton.com, with a reference to your booking and to this review so that I may inform you personally when the matter has been rectified. We would like nothing more than to win your heart in the future, and we hope to be given the opportunity to do so. Best regards, Calvin Ware General Manager
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We stayed at this hotel over the past weekend. The service by Miriam at check in was very good. She was efficient and helped orient us to the hotel. Upon arrival, the one bedroom suite had a mild bad odor, no hot water, light out in bathroom/bedroom entry and the furnishings were extremely worn. We thought we would give the room a chance. After no hot water again, we decided to see if we could be moved to a more updated room in better condition. Julian helped us change rooms. He was extremely helpful providing excellent service. Unfortunately, all of the one bedroom suites were outdated. So, we took a "Deluxe" King room which was inconvenient, but better. The only issue with the room was outdated/worn furnishings (this was typical of the common areas as well...saw ripped furniture outside the "restaurant") and didn't have the separate bedroom (preferred due to our sleeping habits). I did have to ask for a room cost adjustment to reflect the lower cost room. Although, the bill was not adjusted as indicated. I noticed it after looking more closely at the bill after leaving. I was more focused on correcting the duplicate parking fee at the time of checkout. The breakfast was also lacking and disappointing. The quality and variety was similar to a Hampton Inn which is free compared to $25. I normally stay at Hilton properties, but may need to rethink it. Bottomline: Property not just rooms needs updating badly, yet service was very good. Property does not meet the typical Hilton standard.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Self parking was cheaper (half the cost) with a promotional add on after booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 30 Oct 2024
Dear Mark, Thank you for spending your time with us and for sharing your thoughtful comments. Miriam and Julian were pleased to hear that their commitment to excellence put a smile on your face, and thank you for your kind words. Though we have received many accolades for our spacious suites, wide balconies, and inspiring vistas, we regret that aspects of your room were not as expected. On behalf of our whole team, we apologize for any inconvenience you may have experienced. Moreover, we beg your forgiveness for any error on our part; I urge you to contact me directly at calvin.ware@hilton.com with a reference to your booking and to this review, so that I may investigate and rectify any matter relating to your bill as soon as possible. We would like nothing more than to win your heart in full, as we have for so many others, and hope to be given another chance to do so in the future. Best regards, Calvin Ware General Manager
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Just wondering what kind of service this hotel is offering. They checked me out even though I never requested to check out. During my checked in time, I already told the front desk person that I will extend my booking till Friday July 26th. However, you guys just checked me out and removed my personal belongings and food items from the hotel room. It was completely a mess. Due to that I lost my personal belonging worth of $ 200.00. I was shocked by that. Due to that issue, the front desk manager, offered me a free meal from the hotel restaurant and Hilton honors point 20,000. However, hotel still charged for that free meal. What a hilarious? Still I haven’t received any Hilton honors point to my account. Internet was included with my room booking, still they charge for the first night internet. I will avoid the hotel for any cost in future.
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Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 21 Aug 2024
Dear sobuj444, Thank you for choosing us and for reaching out. Your experience is a cause of concern, and on behalf of our whole team, we apologize sincerely for any miscommunication or error on our part. I urge you to contact me directly at calvin.ware@hilton.com, with a reference to your booking and to this review, so that I may investigate personally and rectify the matter as soon as possible. We aim to welcome each of our guests like family, and our attention to detail has made us the Houston favorite of many visitors; we would like nothing more than to win your heart in full as well, should we be given the opportunity to do so. Best regards, Calvin Ware General Manager
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Perfectly adequate Doubletree in a good Galleria location. On the plus side, spacious rooms. Building seems to be undergoing a much needed renovation, floor by floor as is usually the process with hotels. Check in staff very friendly. Not much around there is walkable, but that's true for most of Houston. Opportunities for improvement: the breakfast situation is whack - you'll be getting essentially the same as a free Hampton Inn breakfast, except that they will charge you $23 for it. Not worth it, because not only is it just whatever you might get at a Hampton Inn, the thing is a mess. These are actual photos at 0820 on 091724 - during the heart of the breakfast rush, the counters look like a tornado hit and they were also out of many basics. As long as you are getting a decent rate at this hotel then it's fine, but plan to breakfast offsite which is what I had to do after morning 1 of a three night stay.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from T K, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Responded 14 Oct 2024
Dear GrahamB68, Thank you for choosing us for your Houston trip, we are pleased to hear that our iconic warm welcome was so well received. On behalf of all our colleagues, we regret that other aspects of your visit were less than exceptional, and humbly apologize for any lapse in our standards you experienced. We will be using your thoughtful comments in our ongoing team training to ensure that our guests are consistently shown the attention to detail that has made us an icon for so many. We would like nothing more than to win your heart in full, and hope to be given the opportunity to do so on your next visit. Best regards, Calvin Ware General Manager
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The current GM seems to be on top of things. The rooms are priced very competitively as the are building trust. I would give them another chance, I plan to stay there again.
There are more places to choose from in the Houston area.
PRICE RANGE
HK$956 - HK$1,493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree suites by hilton houston by the galleria hotel houston, doubletree hotel houston, doubletree houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
476
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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