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Hyatt Regency Houston/Galleria

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2626 Sage Rd, Houston, TX 77056-5503
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US$179
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Traveller (311)
Room & Suite (129)
Dining (15)

About

#84 of 604 hotels in Houston
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Located directly next-door to Houston's Galleria Shopping Center, in the heart of Uptown Houston, the hotel is ideally situated for both the business and leisure travelers alike, with best-in-class accommodations and facilities. 325 well-appointed, 100% smoke-free guestrooms boast 55" inch HDTV's with plug and play capability from any of your personal devices. Upon your arrival you will be inspired by a 3-D metal sculpture depicting a birds eye view of the bayou system running throughout Houston. Guest rooms were designed with today's traveler in mind. Built-in case goods are used throughout to give the rooms a spacious, modern aesthetic. The color palette and them are derived from the geological aspect of the oil and gas industry. Steel greys accented by earth tones and turquoise are found throughout. References to the earths layers are found in the room graphics. Enlarge topographical maps printed on vinyl are sprinkled throughout the corridors. Hyatt Regency Houston Galleria offers a vibrant dining and food scene - Urban Star - Texas Sourced Fare in the heart of Uptown. Our restaurant will feature fresh local cuisine in contemporary urban atmospheres. Our captivating menus prepared with focused, finely curated ingredients from the Houston area can be enjoyed from the comfort of your guestroom with our in-room dining service, offered from 6:00 a.m. - 11:00 p.m. daily. Urban Star Market Quick, casual Texas crafted food in a relaxed setting perfect for the guest on the go. Urban Star Bar Texas crafted cocktails and beers, serving the best of Houston and Texas sourced food. Urban Star Restaurant Sip on wine from our extensive wine list while enjoying carefully curated plates by our Executive Chef. Guests are required to show a photo ID and credit card upon check-in. Must be 21 or over to check in.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool / beach towels
Fitness Centre with Gym / Workout Room
Coffee shop
Kids stay free
Shuttle bus service
Conference facilities
Valet parking
Paid internet
Internet
Restaurant
Breakfast buffet
Happy hour
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Walk-in shower
Iron
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Spanish
1553Reviews24Q+A89Room tips
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doreenwinkels wrote a review Yesterday
1 contribution
It had been nearly 3 years since I had been to the Hyatt Regency Galleria. It was so wonderful to see Gladys at the front desk. She was a welcome friendly face and her customer service is always top notch! Typically I do not sleep well the first night in a hotel, but I slept like a baby both nights. I highly recommend this hotel and will be back!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MehdiHTX wrote a review 7 Dec
Houston, Texas4 contributions
Great location, so close to all the Galleria Mall restaurants and shops. We had a nice room with a view and an oversized shower. The breakfast buffet is delicious and the staff is super attentive. Really recommend at every level
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sudhakarankiran wrote a review Nov 2022
Dallas, Texas1 contribution
To start with, I arrived during thanksgiving night. After waiting for good 15 minutes, we found someone at the check in desk. They kept saying only they are there to help as it was short staffed ( I felt bad for the lady at the desk). Finally checked in but told us that the complimentary water bottles are out and asked me to come and pick it up like 3 hours later ( which I didn't care for). Valet parking wait times were pathetic and chaos. Given they are charging good amount for daily valet parking, my expectation was it would be seamless but it was not. Management should solve the issues with short staffing at front desk and chaos at valet parking. I am giving two stars since the room we stayed in was clean but overall experience was terrible.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 1 week ago
We appreciate the time you took to give us feedback. Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future. We hope to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jayban4 wrote a review Nov 2022
Dallas, Texas1 contribution
I used a suite reward and was promised a suite but when I arrived my suite was given away to a wedding party. I was told the general manager would contact me and She/He as not contacted me. My globalist status didn’t make a difference. Horrible customer service. Management is non-responsive.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 1 week ago
Thank you for taking the time to share your feedback. We apologize for the inconvenience; this matter has been resolved at this time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruben989135 wrote a review Nov 2022
1 contribution
Nov16th - arrived to check-in. checked WOH app and website for hotel and suite was available. at check-in, spoke to front desk agent and he said to me that suite was "not available" at check-in, despite me showing that the website shows suite was available. Agent told me to check in with him the next day. Nov 17th- arrived to room after conference during the day approximately at 5-6pm. Spoke with same agent again and he said he would "look into it". Arrived to room and TV was not working and said that we were "checked out". Called front desk and spoke to different agent and she informed me that "we were in the wrong room and that we should have gotten the suite yesterday". Moved our belongings to our new room that night and the shower water was cold. We left water on for 15-20 minutes and it was still cold. Sink water was cold. Went to speak to manager, Farrah, downstairs and explained everything to her. She was very attentive to our needs and made me feel like she cared and I'm sure she did. She said she would submit us for 8,000 points for our inconvenience and told engineer would check our room tomorrow morning. Nov 18th - arrived to our room in the evening again. Asked front desk agent if engineer checked our room and it was never passed on. Engineer apparently never went to our room. Engineering arrived to room an hour later and hot water was working all of a sudden. Nov 19th - no issues this day. no points placed in WOH account yet. asked manager to update and she said the points are pending approval Nov 20th - asked again on point status and they are still pending approval. We have checked out this day. Nov 21st - Post check out, called front desk for 30 minutes, and NO ONE was answering. attempted to call at various times during the day and evening. Called one more time and spoke to front desk agent and they first greeted me on the phone by saying "we are very busy right now". I was shocked at how they initially greeted me!! I have globalist free breakfast and was still charged approximately $19 from the kitchen and explained this to her and she said to me "call the kitchen manager" and transferred me to the kitchen. Of course, the kitchen did not answer. Nov 22nd - called 10 times again and no Answer AT ALL. This was the WORST Hyatt experience I have ever had. I have never been treated like this as a globalist before and Hyatt is the ONLY hotel chain that I choose to stay at. My Hyatt credit card still has a charge of $18.26 and no one has addres
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 1 week ago
Thank you for taking the time to share your feedback. We apologize for the inconvenience; this matter has been resolved at this time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TigersRUnlimited wrote a review Nov 2022
Jackson, Mississippi1 contribution
They will start cleaning up around you if a large group is gathered in the lobby at 11 p.m. Strictly a hotel for the business traveler. Sports fans should find a place where they can enjoy each other after a big win because 11pm the bar and restaurant close down. You have to anticipate your crowd as to not run out of food and don't get mad when they order food to be delivered.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 3 weeks ago
Thank you for your feedback, TigersRUnlimited. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service. It's unfortunate to know that you felt we could have done a better job regarding our dining options and accommodations, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zakiyahrichardson32 wrote a review Nov 2022
Miami, Florida1 contribution
Perfect location. Close to everything. Sleek, modern look. Very efficient cleaning from HSKP. Front desk could have definitely been more attentive and less dismissive, but all in all it was a very worthwhile stay and I’ll be back again.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 4 weeks ago
Thank you for this lovely review, zakiyahrichardson32! We're thrilled to know you had such a wonderful experience at Hyatt Regency Houston/Galleria. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. It's great you enjoyed the atmosphere we have to offer. We look forward to hosting you again so we can share yet another fabulous experience with you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kc89144 wrote a review Nov 2022
1 contribution
My room was phenomenal. Clean, temperature was perfect. The bathroom was great. The Hyatt has always been my favorite especially because of the free breakfast but this particular Hyatt definitely spoiled me with the amazing view and the bar on the first floor. Will definitely book this hotel again any chance I get.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 4 weeks ago
Thanks for the great review, kc89144! It's wonderful you enjoyed your stay at Hyatt Regency Houston/Galleria so much! We strive for excellence so we're thrilled you appreciated not only our clean rooms and temperature control system, but also our delicious breakfast and beautiful views! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sms1m wrote a review Nov 2022
Austin, Texas3 contributions
This is the best hotel in the Houston Area. I have stayed for many times during visits to Houston. Stepping through the lobby, i am immediately struck by the beautiful and friendly reception area. Farah and Her Team, Ms Gladys are truly amazing and always welcoming. I love new lobby redesign, airy and very spacious and very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The location of the hotel is great, right opposite the Galleria. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to tourists and business people. I am extremely amazed by the entire Valet team very friendly and helpful to me through all my visits. Will be back to this place soon. Thank you to you all.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 4 weeks ago
Thanks for the splendid review, sms1m! We're elated knowing you had such an incredible time at Hyatt Regency Houston/Galleria and appreciated our kind staff, ideal location, and beautiful views. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marchel W wrote a review Oct 2022
2 contributions
Excellent Place to stay and it's in a great location. If you like shopping, the mall is in walking distance. Hotel was clean and customer service was outstanding. Will be booking this hotel when I return to Houston.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wanderer05798646307, General Manager at Hyatt Regency Houston/Galleria
Responded 26 Oct 2022
Thanks for the great review, marchelw2013! It's wonderful you enjoyed your stay at Hyatt Regency Houston/Galleria so much! We strive for excellence so we're thrilled you appreciated not only our central location and clean environment, but also our exceptional service! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$169 - US$242 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
325
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HYATT REGENCY HOUSTON/GALLERIA HK$1,394 (H̶K̶$̶1̶,̶7̶6̶7̶) - Updated 2022 Prices & Hotel Reviews - TX

Frequently Asked Questions about Hyatt Regency Houston/Galleria
Which popular attractions are close to Hyatt Regency Houston/Galleria?
Nearby attractions include The Escape Game Houston (Galleria) (0.4 km), The Galleria (0.4 km), and A.D. Players (0.5 km).
What are some of the property amenities at Hyatt Regency Houston/Galleria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hyatt Regency Houston/Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Houston/Galleria?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hyatt Regency Houston/Galleria?
Yes, valet parking is available to guests.
What are some restaurants close to Hyatt Regency Houston/Galleria?
Conveniently located restaurants include The Capital Grille, Truluck's Ocean's Finest Seafood and Crab, and Del Frisco's Double Eagle Steakhouse.
Are there opportunities to exercise at Hyatt Regency Houston/Galleria?
Yes, guests have access to a fitness centre during their stay.
Does Hyatt Regency Houston/Galleria have an airport shuttle?
Yes, Hyatt Regency Houston/Galleria offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Regency Houston/Galleria offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hyatt Regency Houston/Galleria?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hyatt Regency Houston/Galleria?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (5.0 km), Rienzi Mansion (5.3 km), and First Presbyterian Church of Houston (7.6 km).