SpringHill Suites by Marriott Houston Northwest
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About
#172 of 611 hotels in Houston
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Value
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Children Activities (Kid / Family Friendly)
Parking
Paid internet
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Location
44Car recommended
Grade: 44 out of 100
23Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
20303 Chasewood Park Drive, Houston, TX 77070
Getting there
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92Reviews2Q+A25Room tips
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Rude and inconsiderate staff. She was worried about going home than taking care of customers. Room was not prepared. Had to make our own bed. Avoid this hold in the ground. We will be writing an official complaint to Marriott with detailed review. I will never stay at Marriott property again.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Rooms smell musty.
Rude and inconsiderate staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicholas Albers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 25 Oct 2022
Thank you for the review, we use feedback such as this to improve our services. Please also know that this is not our usual standard for service, we have addressed the situation with our staff. We are confident that upon a return visit you will experience both the service and product you have come to experience from Marriott.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Newer or recently upgraded facility, large room and bathroom, modern minimalist design. Microwave and mini fridge in room. Great bed and reading lights, good workspace and couch area. Near walking trails. Fridge only stays on 2 hrs then shuts off and must be restarted, not very practical. Friendly staff, good free breakfast choices. Somewhat noisy if facing highway, otherwise surrounded by woodlands.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Mini fridge only stays on for 2 hrs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicholas Albers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 25 Oct 2022
Thank you for your review. We appreciate the feedback and hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I see several complaints on here (i.e, no housekeeping or pool closed), give me a break! We are in a Covid crisis which has devastated the travel industry (I've worked for both an airline and a rental car company), including the hotel industry. Yet some folks expect the same amenities and level of staffing as before. Give me a break! What I am looking for today in a hotel is their policy on what they are doing to keep me safe from Covid, while I am staying there. I inquired about their safety protocols and was satisfied with their answer. While visiting Houston for one night, I spotted this hotel off of the highway in Tomball, where I was shopping with a friend. Went online and found it as a reasonable rate of about $89. I picked it because the area was new in 'development' and the hotel had all of the markings of one that was probably not more than two years old. The parking lot is pretty much bare bold concrete, with no trees or shrubbery of significance. The advantage is a clear view of your surroundings, so that was good! The lobby and eating area were ultra-modern, looks like they had just been built. There was only one person on the front desk, but it was clear from the parking lot there were not a lot of guests that night. The room was also great looking to my area. There was a divider of the room near the entrance. So others could use the pull out sofa bed and there was a sliding frosted window on the divider to offer privacy to the main bed space, yet check on your kids in the sleeper sofa area. The bed was big and comfortable, and I had no issues at all sleeping. The bathroom was a nice size, when the toilet far off to the left so that you wouldn't immediately see it when you walked in. Good! I personally asked for a ground floor room, so I wouldn't have to deal with other people in elevators and it was very quiet. Location: This place is NOT close to downtown Houston, I picked it because my friends live in the NW part of the Houston suburb. But you can get to downtown in about 35 minutes with little traffic. There is a retail development one exit up on Louella. There are several stores and restaurants there, including Another Broken Egg breakfast restaurant. I had a good meal there, because they have 'outdoor' seating, which I am more comfortable with these days! For the price of about $100 with tax, this was a great hotel. No, you are not going to have a lot of staff anymore at this time or breakfast. Who wants people reaching over your food to get at a buffet) during Covid? But I think this hotel was a very good value! Plz, stop whining about how things were and deal with as they are! Oh one last thing, across the highway from the hotel is a 'preserve' with walking trails, biking trails and lakes for fishing. It was quite popular, when I visited it.…
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicholas Albers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 6 Nov 2020
Thank you for your review and for your kind words! We greatly appreciate you staying with us and appreciate your understanding in this difficult times. We are working every day to bring our hotel and entire industry back to "normal" as soon as possible! I hope we will have the opportunity to see you again if you return to our area of Houston! Sincerely, Nicholas Albers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Good: Our room was good size with a sofa bed, small fridge, and microwave. The TV was large and the beds comfortable. The room seemed clean and the hotel appears to be fairly new. Staff was friendly and the public areas looked comfortable. Two computers are available to print a boarding pass or check the news. The Bad: There is no housekeeping here. Monday-Friday you can put your garbage outside the room but the sign says housekeeping will not enter your room. This service is not even available on the weekend. No clean towels, emptying of trash, refill of toilet paper and other toiletries can be had on the weekend. The hotel seem fairly full. On the first morning breakfast consisted of coffee, juice, fruit loops, frosted flakes, milk, a very small amount of Greek yogurt, bananas, a couple of muffins, and pastry, the kind covered in sugar with jelly in the middle. The second morning it was only cold coffee, milk, juice, frosted flakes, sugary pastry, and old bananas. And this was at 7:30 in the morning. The air conditioning seemed very noisy for a new hotel. The outdoor pool is not open however the bar was open in the evenings.…
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Date of stay: October 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Nicholas Albers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 14 Oct 2020
Thank you for the review of your recent stay. I greatly appreciate you staying with us and for your comments about our staff and cleanliness, I will be sure to pass on your kind words. I do apologize for the adjustment in our services during these unusual times. We are trying to adjust our services to fit local and national requirements and to best protect both our staff and guests. We hope to return to our normal services sometime in the near future. I hope that if you are in the area in the future you will consider staying with us again. Thank you again for choosing to stay with us, Sincerely, Nicholas Albers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for two nights. Upon arrival there were two cars parked in the drop-off area blocking that pass through. There were construction cones blocking the two entrances to the parking, we were at a standstill until we got one of those cars to move. It made it apparent that there was no staff checking on the hotel grounds. The pool is closed, it says per the county order, but per the county website pools CAN open, with a couple of conditions. There was no phone in the room, so heads up you’ll need a cell phone to call. The rooms (really the whole hotel) seems new and clean. There is hand sanitizer throughout the building. The bar was open 4-10pm. Masks are to be worn in all public areas of the hotel. Some of the tables are closed off. Elevator rides are limited to 3 people. There is no housekeeping service. Monday - Friday you can leave out your trash and towels, but what about the weekends? This seemed like a cost saving measure and not a health/safety measure. There was a fire alarm at 3am. We evacuated. We understand that this is not the hotel’s fault BUT but there was no announcement over the intercom, there was no one facilitating, telling people what was going on, or when it was clear to go back in. We were out for about 45 minutes. The hotel seemed very full. There was no paper in the printer. Once the coffee container had cold coffee (~8:30am) which after my cup ran out. A separate time there was no hot water available for tea, the front desk staff didn’t know how to get hot water (as she later asked to watch) and to ask the bartender who was on break. Once finally getting the right staff, they were very kind and happy to help. Breakfast consisted of (cold) coffee, a couple of pieces whole bruised fruit, frosted flakes, granola bar, pre-packaged muffin and apple or orange juice. This was at 8:30am and 8am. At check out they did NOT apologize for the 3am evacuation and did NOT ask how my stay was, just sent me on my way. Overall the hotel itself was nice, most of the staff seemed to be courteous and willing to try but the management and policies are severely lacking leading to bad guest experience. I hope they can turn around some of these things for the next guests. I would recommend staying elsewhere until new management is in or unless you can get a really low rate and come with low expectations.…
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Nicholas Albers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 14 Oct 2020
Thank you for the review of your recent stay. Your feedback is helpful in the shaping of our service so we can best serve our guests. I do apologies for the issues during your stay, especially for the fire alarm, that was very unexpected but fortunately there was no major issue. I am also sorry for the adjustment to our services, we are trying to follow state, national and Marriott policy while also keeping the health of our staff and guests in mind. The safety and health of both our staff and guests is our greatest charge and I am very sorry that it is requiring us to alter our services in these unusual times. Thank you again for staying with us and for providing feedback on your stay. I hope that if you are in the Houston area in the future you will consider staying with us again so that we can provide both the Marriott product and service you have come to expect. Sincerely, Nicholas Albers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this property several times... On my last stay, I tried to book a room for a future upcoming visit and was told by the young girl at the front desk that she couldn't do it, and I would have to call the 800 number for a reservation... I'M RIGHT THERE AT THE HOTEL ITSELF...!!! Never, has a Marriott property refused to make a reservation in house for me... Several times I have called to book a room, and still told that "reservations dept" will have to take care of that (reservations rarely gets things right), and when its booked direct, its a solid reservation with no hassles... Overall, I feel this hotel has no time for those who call, even those well established Bonvoy members... I feel like this property can care less if you choose to stay here or not... I would suggest staying at any other Marriott in this area, but not this one... This property is poorly managed and team members are poorly trained in customer service...…
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Date of stay: September 2019Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: Choose a room that is not at this Springhill Suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nicholas A, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 2 Mar 2020
Please accepy my sincedrest apology for the trouble you had during your last stay. With the exception of Marriott Bonvoy redemption stays we can book a reservation for anyone on property, I do apologize that this was not the case in your experience. Marriotts reservation hotline is trained to not only book your reservation quickly, but to also make sure you get the best rate possible. I hope that on a return visit we will be able to provide the serivcce you have come to expect with Marriott. Thank you for your continued loyalty to Marriott.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Property appears to be brand new. Clean look throughout. Roooms were in tip top shape. Breakfast is the usual. Staff was always friendly. No parking near lobby which was a bit odd. Not walkable to anything really.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nicholas A, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 2 Mar 2020
Thank you for review of our hotel, we greatly appreciate your kind words. For your covenience during your next trip, we do offer a shuttle service that covers several miles around the hotel with an advanced notice to the Front Desk. I hope we will have the chance to servce you again when your travels bring you to our area! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel offer free Wi-Fi, parking & hot and delicious breakfast.It is great for business or just for one stop before going somewhere else. Very close to Bush airport which for us was very important because we just landed in the evening. The room was clean and comfy. The hotel is so close to our favourite SaltGrass steak house, that's how we choose it.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NAlbers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 23 Jan 2020
Thank you very much for the review of your recent stay. We greatly appreciate your business and hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed 5 nights at this beautiful hotel and was highly impressed. Finishes were modern and attractive. The room was very comfortable and well appointed, with a nice comfortable mattress. I really enjoyed the breakfast, and they switched things up from day to day which kept it very inviting. The breakfast area was well staffed so all was kept full. There was plenty of seating there as well. All staff members I encountered were friendly and ready to help with anything. All signs point to a very well managed hotel, where I would gladly stay again!
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from NAlbers, General Manager at SpringHill Suites by Marriott Houston Northwest
Responded 23 Jan 2020
Thank you for the review of your recent stay with us. Thank you for the comments about our staff, I will be sure to share your kind words with everyone. We greatly appreciate your business and loyalty to our hotel. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel front desk staff were very helpful and friendly. My room was comfortable and clean. Pretty typical SpringHill Suites. I wished for more of a sundries shop and a restaurant, but I wasn't promised one, so I suppose I cannot complain. The hotel is right off the access road for the highway, so it not scenic, but if you have business in this area it is close to those and local restaurants. It is not walking distance, however. The mattress in my roof was very firm and not very comfortable. I would probably not stay here again as a result.
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Date of stay: December 2019Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$130 - US$147 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
139
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Claim Your ListingSPRINGHILL SUITES BY MARRIOTT HOUSTON NORTHWEST - Prices & Hotel Reviews (TX)
Frequently Asked Questions about SpringHill Suites by Marriott Houston Northwest
Which popular attractions are close to SpringHill Suites by Marriott Houston Northwest?
Nearby attractions include Kickerillo-Mischer Preserve (0.4 km), Star Cinema Grill Vintage Park (1.0 km), and Vintage Park (0.9 km).
What are some of the property amenities at SpringHill Suites by Marriott Houston Northwest?
Some of the more popular amenities offered include free breakfast, a pool, and a lounge.
What food & drink options are available at SpringHill Suites by Marriott Houston Northwest?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at SpringHill Suites by Marriott Houston Northwest?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites by Marriott Houston Northwest?
Conveniently located restaurants include El Tiempo Cantina- Vintage Park, Redfish Seafood Grill, and Gauchos Do Sul.
Are there opportunities to exercise at SpringHill Suites by Marriott Houston Northwest?
Yes, guests have access to a pool and a fitness centre during their stay.
Does SpringHill Suites by Marriott Houston Northwest have an airport shuttle?
Yes, SpringHill Suites by Marriott Houston Northwest offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SpringHill Suites by Marriott Houston Northwest?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott Houston Northwest offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to SpringHill Suites by Marriott Houston Northwest?
Many travellers enjoy visiting Cypress Top Historic Park (11.9 km).
Is SpringHill Suites by Marriott Houston Northwest accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.