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About
#170 of 611 hotels in Houston
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Kids stay free
Street parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Safe
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Location
Contact
1550 Barker Cypress Rd, Houston, TX 77084-4918
Getting there
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116Reviews1Q+A25Room tips
Reviews
Traveller rating
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Bed was as hard as a rock- two rooms same night -the same. Felt like sleeping on a box spring. Desk staff has notes in computer that certain beds have complaints or were old so if you stay - be sure to ask in advance for comfort. Floral odor of the room was unpleasant. Reviews about stained dirty carpet were spot on- halls worse than rooms but expect to keep your shoes on at all times- socks would be ruined. The breakfast was good and the day staff was friendly. Shuttle services not as described. Older run down - expected better accommodations with Marriott brand. Would not recommend.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Don’t take off your shoes unless you like filthy socks or feet. If you like sleeping on box...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 28 Jan 2023
Dear T8757HRamyg, Thank you for staying with us and for sharing your comments. Exceptional service for every guest is our highest priority, and we want to apologize for your disappointing experience. We have shared your feedback with our housekeeping associates and made the appropriate adjustments. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. On a positive note, we are pleased you liked the breakfast and friendly service. We value you as a guest and hope that we have the opportunity to provide you with the hospitality you deserve on your next visit to Houston. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been traveling the world for 35 years in 37 countries. I have always relied on the Marriott Brand for clean, well run, and safe lodging. This location has none of that! First the establishment is under renovation, but it looks like the project has been ongoing for quite some time. The first issue was the parking lot. Filthy parking area with overflowing trash cans everywhere. The lobby has temporary paper signs plastered to the glass entrance. The carpet in the lobby is filthy. Half the lights in my room do not work. Does this mean that housekeeping did not report them, or there is no money to replace light fixtures? Every fire door is propped open to the stairwells daily. Finally the excercise room has no water, no towels, and no cleaning wipes. The workout equipment is stained with spilled liquids (and it is not water)! The only saving grace is the front desk people are very friendly.…
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Date of stay: January 2023Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: High floor away from Barker Cypress Traffic Noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 5 Jan 2023
Dear bobtheauditor, We appreciate your loyalty to our hotels, and we apologize for not meeting your expectations. Our hotels are known for their dedication and commitment to excellent service, and we regret this was not your experience. Your comments will be reviewed to ensure we focus on correcting and preventing such mistakes. We understand your inconvenience and are grateful for your patience. Thank you and we hope you will give us an opportunity in the future to regain your trust. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel industry has stopped caring in this post-covid world, and it clearly shows when you check-in to your room in this hotel. Nothing is cleaned in between the check-ins, including bathrooms. The beds were made, and towels were replaced, and that's about it. The worst offender was the bathroom, which greets you with black mold, unclean commode, and dirty shower curtains. Breakfast is a spread of processed foods, where even bread is too healthy, and so it is no longer offered as an option. The only great thing about my stay here was that it was only for two nights.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Please don't go here, if you like it clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 1 Jun 2022
Dear weic47, Thank you for staying with us and for sharing your comments. We apologize for the housekeeping issues you experienced during check-in into your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We regret our breakfast did not meet your expectations. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We value you as a guest and hope that we have the opportunity to provide you with the hospitality you deserve on your next visit to Houston. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the folks at the desk were nice enough, and the location was what we needed, this hotel was surprisingly disappointing. I always ask for a quiet room --higher floor away from the elevators. The young man at the desk said he had the perfect room. I found the room clean and well-maintained, but as soon as the AC kicked on, it sounded like an airplane was taking off and I was sitting in its path on the runway. I called to complain and was given another room. THIS room had been used HARD sometime in the past. The carpet was torn and stained, the coffee table was chipped and scratched. When we took the couch cushion off to make up the couch bed, we discovered that one cushion was completely torn open at the back, and the mattress on the couch bed was stained red and green--kind of like someone had a fight with powdered jello?? The bathroom sink doesn't have soap--but instead three (3?!!) packets of alcohol hand wipes. There were three of us in the room for three days...that wasn't going to work very well. The shower has the large, attached (well, sort of) shampoo, conditioner and soap dispensers. The shampoo one fell off the wall while we were out on day 2. And while the AC WAS quieter in this room, it still sounded like a jet airplane was taking off every time it turned on. At least this was more like I was hearing it from inside the airport than on the runway. This room requires some serious attention and repair. I've stayed at many Residence Inns in the past, and never seen one with a room in this condition.…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 20 Apr 2022
Dear guest, We appreciate your loyalty to our hotels, and we apologize for not meeting your expectations. Our hotels are known for their dedication and commitment to excellent service, and we regret this was not your experience. Your comments will be reviewed to ensure we focus on correcting and preventing such mistakes. We hope you will give us an opportunity in the future to regain your trust. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Take with a grain of salt those that give this property 4 or 5 stars. . The property is in desperate need of updating. The hallways have absolutely no air so when you leave your room, the humidity in the hallway is awful. The "free breakfast" is horrible. They no longer are providing eggs, waffle making, etc. they are only providing something that looks vinyl or is disgusting. The carpet is in desperate need of cleaning and the elevator sounds like it's about to breakdown when it reaches (thankfully) each floor. Our bathroom had a cracked sink and the A/C vent is positioned in line with the kitchen table, so your food gets cold within minutes of sitting down to eat. The pillowcases are also very itchy. We will never stay at this property again and advise all others to do not so.…
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Date of stay: April 2022
Rooms
Sleep Quality
Room Tip: Don't stay here and choose a room in another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 17 Apr 2022
Dear Con H, Thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest's experience. We are also sorry for your disappointment with the breakfast we offer, and we will address it with our food and beverage team to see where we can improve. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not only will this hotel preemptly pre-charge your credit card without warning or notification, but they will then make it extremely difficult to even receive any written acknowledgment. My employer forbids pre-charges to my hotel stays and even though the hotel never notified me that they changed their policy with regards to this before or when they pre-charged me, the very unprofessional Director of Operations made it extremely difficult to even receive official acknowledgment for me to reference to my employer. I was forced to get Marriott Corporate involved and wasted hours of time and energy in eventually getting this resolved. Horrible customer service from a very ill-equipped Director of Operations. In addition, the hotel in general is fairly run-down and the quality of the rooms is quite lacking. Not what I would usually expect from a Marriott property but there must always been a poor performer in any group so this hotel certainly fulfills that need! As an Ambassador member, I will never be returning to this poorly run/managed hotel ever again as there are a myriad of better Marriott properties in this vicinity to stay at!…
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Date of stay: October 2021Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 22 Nov 2021
Dear cyrilrajan16, Thank you for being a Marriot Bonvoy member. We sincerely apologize for the unpleasant experience you encountered during your stay. We strive to provide an outstanding experience to all our guests, and we are genuinely sorry that we let you down. You have our assurance that we are working on each one to prevent future incidents. Additionally, we also regret your disappointment with the condition of our property. We will address your comments with the appropriate individuals, and we thank you once more for your patience during this time. We hope you will give us a second chance to make a better impression. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a breath of fresh air! The rooms are so spacious. We have our cats with us and they have plenty of room. The AC is on point! The kitchenette is perfect. They don’t have an oven, but they have a refrigerator, 2 eyelets, a dishwasher, and a microwave. It’s really a much needed sanctuary for a lot of people right now.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 4 Sep 2021
Dear 422jenniferf, Thank you for sharing about your stay at Residence Inn Houston I-10 West/Park Row. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our comfortable rooms enhanced your visit with us. We hope to see you again soon. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello- I have traveled to Houston several times over the past few months and stayed at several hotels in the area. Each time I have stayed representatives have met the minimum requirements required to host their guest. When I checked in at the Residence Inn Park Row it was different. Nikolas Magill made the difference for me. Nikolas greeted me by name and made me feel like I was the guest of an exclusive hotel! He was extremely accommodating and attentive. I casually mentioned that my phone battery was dying and he graciously located a charger for me to use. He even called the janitors by name when I had inquired about some amenities. I knew he placed value in not only his patrons but his coworkers as well. The housekeeping staff was very accommodating as well when I stopped to ask for more towels. Everyone was happy to help and I was always greeted with a smile. I stay at Marriott hotels mainly but I can assure you that because of the standard of hospitality that this hotel provided I will return here again, many times over. Yes, these things may be standard practices but when it stands out among the competitors it’s worth noting.…
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 30 Aug 2021
Dear Roam54527768007, We appreciate your loyalty and your kind comments. It is delightful to know our associates made your stay memorable. We will surely share your compliments with Nikolas. We value your business and look forward to welcoming you back on your next visit to Residence Inn Houston I-10 West/Park Row. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will start with the good. The rooms are modern and clean. The bed is firm enough that you don’t leave with your back hurting. The air conditioning works great. We got to the room though and noticed not one but 4 different lights that didn’t work. One light bulb was gone, two were burnt out and one fixture simply didn’t work. We called down to the front desk. The clerk said she would have maintenance come by at 8:00 in the morning. We made do with the one light that worked and our flashlights we brought. Went to bed but at 11:45 the front desk called to see if we had a vehicle with a trailer that was taking up more than one space or were parking in the tow away zone. We said no. What hotels calls their guests in the middle of the night asking about cars! It ends up the hotel does not have enough parking for it’s guests…people were parking where they could. The next morning, maintenance did not show up. Went to call the front desk and the phones are out. Went downstairs to take care of the lights and phone issue but no one was there. Two people were waiting for the front desk clerk. There was a sign that said the clerk was helping a guest and would be right back. Only one clerk on in the morning is too few especially if people want to check out. I tried using a phone in the hall but it also was not working. Went back to the room. A couple of hours later the phones were working. When I called the front desk they said they were not informed from the previous shift about our issues with the lights. The maintenance person did come and he fixed all lights except one because the led light bulb was not in his stock. Haven’t they heard about Lowe’s or Home Depot? We just kept on saying “saying” really after each incident. There is a Holiday Inn Express that I can see out my hotel window…maybe that would have been better.…
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: No tub or hair dryer in room so ask if that is important
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 21 Jun 2021
Dear CareyAllen, We want to thank you for your stay and for taking the time to post your review. We are sorry for the disappointment you experienced with the upkeep and maintenance of your room. We take our guest's feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope we can have another opportunity to make your stay exceptional. Thank you again for your feedback, and we hope to see you again soon. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During the freeze in Houston my girlfriend and I were staying at Marriot Residence Inn at I-10 and Parkrow(where we have actually lived over 9 months after we both lost our mates.) We fared fairly well despite not having electricity or water! The staff at this Hotel were very helpful and professional during this week, especially Mr George Drumheller head of Maintenance, his assistant John, a hard working young man who I am hoping will rise to the top of the ladder in Marriott someday! Thank you for making our lives easier.
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Date of stay: February 2021
Rooms
Location
Service
Room Tip: Fourth floor, quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Residence Inn Houston I-10 West/Park Row
Responded 4 Mar 2021
Dear lyndakaya, Thank you for staying at Residence Inn Houston I-10 West/Park Row and for taking the time to post your gracious review. We strive to provide our guests with the warmest hospitality and most efficient service, so we are pleased to read your generous compliments. It will be a joy to share your kind words with George and John for taking such great care of you and your girlfriend. We look forward to welcoming you both again in the future, and we wish you all the best with your travels. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$99 - US$122 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Residence Inn Houston I-10 West/Barker Cypress
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
120
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Claim Your ListingRESIDENCE INN HOUSTON I-10 WEST/PARK ROW - Updated 2023 Prices & Hotel Reviews (TX)
Frequently Asked Questions about Residence Inn Houston I-10 West/Park Row
What are some of the property amenities at Residence Inn Houston I-10 West/Park Row?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Houston I-10 West/Park Row?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Houston I-10 West/Park Row?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Residence Inn Houston I-10 West/Park Row?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Residence Inn Houston I-10 West/Park Row?
Conveniently located restaurants include Cracker Barrel, Hang Out Asian Grill, and Pho Tan An.
Are there opportunities to exercise at Residence Inn Houston I-10 West/Park Row?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Residence Inn Houston I-10 West/Park Row have an airport shuttle?
Yes, Residence Inn Houston I-10 West/Park Row offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Residence Inn Houston I-10 West/Park Row have airport transportation?
Yes, Residence Inn Houston I-10 West/Park Row offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn Houston I-10 West/Park Row?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Residence Inn Houston I-10 West/Park Row?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Houston I-10 West/Park Row offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.