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All reviews rice university average courtyard surface streets buffalo speedway marriott app front desk room was clean greenway plaza highly recommend staying here within miles pool and hot tub recently stayed at this hotel starbucks coffee small refrigerator medical center first floor close proximity
I made a mistake. I booked the wrong day by one day, and discovered my error within a minute. We called Travelocity and had very difficult time communicating with the customer service person. We just wanted to move to one day later. They said they...More
Response from KathyJ1542, General Manager at Courtyard Houston-West UniversityResponded 3 days ago
Thank you for taking the time to review our hotel. I apologize for the issues you had with Travelocity. As a third-party site we do not have control over how Travelocity handles their reservations and cancellation policy. We do recommend booking direct through Marriott.com. Marriott...More
I had an interview at the Medical Center and stayed here for two nights.
I would have given this a 5-star, but I'm taking 3 away for a huge inconvenience due failed communications.
I will start with the list of what I liked...
Thank Faith P
Response from KathyJ1542, Manager at Courtyard Houston-West UniversityResponded 1 week ago
Hello Faith P,
Thank you for reviewing our hotel! While I am happy that there were many things you liked, I am sorry to hear about the the incident regarding your visitor. I would appreciate if you could reach out to me so I can...More
The hotel is clean and has free shuttle service to places nearby, such as to offices in Greenway Plaza. The staff are very friendly and enjoyed breakfast at the lounge next to the lobby. A nice place that does not cost an arm and a...More
Response from Kathy J, General Manager at Courtyard Houston-West UniversityResponded 4 September 2018
Thank you for taking the time to review our hotel. We are happy to see you had an enjoyable experience and hope that you will stay with us again in the future.
I was here for work and found the accommodations and staff to be very friendly and warm. In particular, there was an individual named Jay who worked the morning shift in the cafe serving breakfast and coffee and he was especially nice, helpful and attentive...More
Customer service was great at check in
room was pretty clean but did have a mildew odor. the room didnt necessarily smell or feel dirty but there was definitely a mildew odor.
The location was great.
5-10 minutes from the Galleria, Reliant stadium, Minute Maid...More
Response from EdithK597 | Reviewed this property |
It is away from a main road with several restaurants. If you go right out of the parking lot and walk 3-4 blocks (no sidewalk-- wide, grassy right-of-way) you come to the road. I walked it (daytime), felt safe. Hope this... More
It is away from a main road with several restaurants. If you go right out of the parking lot and walk 3-4 blocks (no sidewalk-- wide, grassy right-of-way) you come to the road. I walked it (daytime), felt safe. Hope this helps.