The Royal Sonesta Houston Galleria

The Royal Sonesta Houston Galleria

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The Royal Sonesta Houston Galleria
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About

4.5
#47 of 538 hotels in Houston
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Casual sophistication with modern appeal is what you'll find at The Royal Sonesta Houston, one of the few AAA Four Diamond rated hotels in Houston. From a laid-back atmosphere, ample amenities and fine dining to a location within walking distance to the Houston Galleria mall and Uptown neighborhood, our hotel is the perfect place to work, gather, rest or retreat. Settle into one of the 485 beautifully appointed guest rooms and suites, sip at Axis Lounge, and eat at ARA restaurant, TableOne chef's table, or Launch for meals on the go. Start the day in our state-of-the-art fitness center, and after a day of work or exploration, re-energize in our jacuzzi or heated outdoor pool (open seasonally). Host a meeting, throw a gala or say "I do" in our 50,000 flexible square feet of event space, one of the finest for hotels in Houston, TX. Embrace a range of thoughtful amenities and make Sonesta your home away from home.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Paid wifi
Hot bath
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Classic
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:Planning Comes with Perks!

Location

2222 West Loop South, Houston, TX 77027-3502
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Hobby Airport
20.7 km
See all flights
George Bush Intercontinental Airport
29.6 km
See all flights
1,782Review45Q+A100Room tips
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Detailed Reviews
Sushar wrote a review Mar 2024
San Jose, California860 contributions709 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
This hotel offers a pleasant and upscale experience with spacious rooms and comfortable beds. The modern bathrooms add a touch of luxury, while the city views and night lights from the rooms are a nice bonus.

The hotel is well-located in the Galleria district close to downtown and other restaurants and attractions.

The convenient coffee shop downstairs provides a great spot for a light breakfast, and the onsite bar and restaurant offer a variety of delicious food and drinks.

The service throughout the property, from valet to housekeeping to the restaurants and bars, is top-notch.

Overall, I highly recommended this hotel for short stays.
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Date of stay: April 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at The Royal Sonesta Houston Galleria
Responded 2 Apr 2024
Sushar, thank you for choosing The Royal Sonesta Houston Galleria. We're thrilled you had an upscale experience and enjoyed our spacious rooms, luxurious modern bathrooms, and stunning city views. It is fantastic that our location in the Galleria district was convenient for you. We're glad you also appreciated our on-site coffee shop, as well as our restaurant and bar. Our team members certainly strive to deliver top-notch service across all areas of our property. Your recommendation is valued and we look forward to welcoming you back for any future stays you might have.
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Nicole L wrote a review Jul 2021
1 contribution
5.0 of 5 bubbles
Thoughtful customer service and genuine kindness sets Royal Sonesta Houston Galleria apart from its competition. Every single staff member provided us with the utmost care during our stay. This hotel property is clean and well care for. From a well stocked bar to the best PJs coffee...we felt spoiled and among the most hospitable staff. Front desk kindly printed out travel papers for us, and fresh towels were delivered promptly upon request. Breakfast was delicious (very good buffet, custom omelets and pancakes, and more). Roger M. especially went above and beyond to make our stay the most memorable ever. We wouldn't consider staying anywhere else in Houston!
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Suite upgrade with extra square footage is totally worth it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 23 Jul 2021
Dear Nicole, On behalf of Roger and the rest of our Royal Sonesta team, we thank you for the thoughtful and thorough review and we hope the treasured experience soon has you visiting again. If we can assist in coordinating another perfect retreat in Houston, we encourage you to be in touch. Warm regards, Arvin Missick Director of Operations
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jamilla A wrote a review Mar 2020
Hampshire, United Kingdom149 contributions97 helpful votes
5.0 of 5 bubbles
We were pleased we chose this hotel for our Houston stop over. The room was clean and fresh , plenty of towels in the bathroom. Comfortable bed, good lighting and an alarm clock with USB ports for devices - very handy. All kept spic and span by the excellent Doris from housekeeping.
As we had several commitments in Houston we were unable to make use of the restaurant / pool / spa.
During the evenings we spent some time in the bar and found the service excellent, in particular we were made very welcome by Noor who made helpful suggestions and was always smiling. At the bar there is a drinking water dispenser , useful as the city had a problem with drinking water pipe supply at the time we were there - now resolved.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_365, Manager at The Royal Sonesta Houston Galleria
Responded 9 Mar 2020
Dear Jamilla, Doris is one of the many gems on our Royal Sonesta Housekeeping team and we are thrilled to find that she had your room perfectly detailed each and every day. What warms us most is learning that you found this same level of service throughout the hotel and your kind words regarding Noor and the rest of our team make us beam with pride. We appreciate you taking the time to share your wonderful feedback and we look forward to welcoming you time and again in the years ahead. Warm Regards, Peter Schreurs Director of Operations
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Vanessa G wrote a review Jun 2021
1 contribution
2.0 of 5 bubbles
Great location and price, but our room was sub par at best. I know we are operating Post Pandemic, but alot has gone by the wayside. The sink didn't drain well, there was a sewage-like smell coming from the bathroom and silverfish in the bathtub. The headboards were peeling and the "leather" from the headboard was in our bed. Lampshades in the common areas were cracked and needed replacement. As with most hotels right now, there is no daily housekeeping unless you request it however, when we asked for a quick clean up, trash to be taken out, vacuum and fresh towels...it took calling twice to actually get someone there within a 5 hour period. They left us 2 towels (for 4 people) and about 8 sheets, which we didn't need or ask for. 2 rolls of TP and 2 boxes of Kleenex???? NO vacuum and 1/2 the trash was taken out. Valet parking was the only saving grace of this property, they did an excellent job.
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Date of stay: June 2021
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 7 Jun 2021
Dear vanessagD8426OX, The comments shared by our guests provide us with great value and we thank you for taking the time to let us know of our best moments and where the experience could have been further enhanced. We will let our valet team know that their warm welcome and quick service captured your attention, and we appreciate you brightening their day. Your added feedback regarding the by-request housekeeping service is received with equal appreciation and we hope you can accept our apologies for the sub-par refresh of your room. We will use your feedback as a topic of conversation in our ongoing team coaching and we look forward to shining brighter the next time we see you. Until then. Warm regards, Arvin Missick Director of Operations
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Greg D wrote a review Jan 2020
3 contributions
2.0 of 5 bubbles
I had a disappointing experience with this hotel. It started with the hotel not listing its amenities accurately on Hotels.com. The listing stated that the hotel provides airport shuttle service (which has since been fixed). Imagine that, booking a hotel because it advertises a service that on the night of my arrival it refuses to honor. To make the matter right I had to do the manager Justin's job for him and show him the mistake because he apparently didn't believe me at check in. Fortunately Justin reimbursed my travel expense to the hotel and guaranteed that my ride back to the airport would be covered too. The stay after the check in debacle was OK: the room is clean, atmosphere looks nice. At check out, the assistant manager Ana denied to reimburse my airport transportation expense because "the manager [Justin] left a clear message specifically staying only your arrival expense is to be reimbursed". Either the hotel is skilled at ripping off guests OR they are terrible at communication! Half a day later, Justin followed up to reimburse the transportation. Overall, the stay just wasn't worth fighting tooth and nail for the hotel to act honorably. Save yourself a headache and book elsewhere!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management_Team_365, Manager at The Royal Sonesta Houston Galleria
Responded 21 Jan 2020
Dear gregd558, Greetings from all of us in Houston and thank you for taking the time to share your impressions. We were delighted to serve as your home-away-from-home and we are pleased to read of the gestures provided by Justin. We understand that the information provided on the third-party site was mistaken and as your review notes, our team had become aware of this prior to your visit and had the details quickly resolved. While we do offer complimentary shuttle service within a three-mile radius of the hotel, there appeared to be a misunderstanding that this shuttle provided service to the airport. We once again regret that this impacted your visit and our entire team looks forward to providing a more treasured Galleria experience the next time your travels bring you our way. If I can assist in planning your return, or should you wish to speak further about your most recent visit, I invite you to be in touch. Warm Regards, Peter Schreurs Director of Operations pschreurs@sonesta.com
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paulina_lip wrote a review Sept 2020
Irvine, California90 contributions80 helpful votes
2.0 of 5 bubbles
Come on! Where are all the good reviews coming from? We are in a pandemic. I checked into the room and what do I see when I open the door- a crumpled up blanket near the TV and a bathroom totally and completely not cleaned up from the previous person complete with gross smudges and toothpaste on the countertops and trash in the basket. When I went back to the desk, the person assured me that the hotel “would never do such a thing on purpose” although I don’t see how this makes it any better. The second room was marginally better, although I still saw gross black hair clump in the shower. Even for Houston, the standard is simply too low. Don’t waste your time at S(tain)esta!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 11 Sept 2020
Dear Paulina_lip, Greetings from all of us in the Galleria and thank you for joining us during your recent Houston visit. As your comments note, our best effort was not on display and we apologize again for this isolated incident. Regrettably, a data entry error within our computer systems led our front desk team to believe that the room you were assigned was prepared to greet an arriving guest and we fully agree that this was not the case. We thank you for allowing us to provide a personal apology, though we are sorry to find that the gestures provided by our management team did not result in us winning your seal of approval. On behalf of all of us, we thank you again for joining us and we look forward to impressing even more the next time we see you. All the best, Peter Schreurs Director of Operations
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Gwen L wrote a review Jul 2022
Americus, Kansas76 contributions11 helpful votes
5.0 of 5 bubbles
Royal Sonesta Houston Galleria was one of many hotels contracted for a national church youth conference. We had a group of 12 (9 youth + 3 adults) stay here. Our rooms were clean and well-maintained. We opted out of housekeeping during our six-night stay, but the hotel was very accommodating by bringing more towels when we needed them.
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Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 18 Jul 2022
Dear Gwen, We thank you for allowing us to serve as the home-away-from-home for your group and we appreciate you letting us know that our Royal Sonesta team made you feel like part of the family. It was a pleasure to serve you all and we trust the years ahead will provide the chance to host you again. If we can ever assist in planning your return, whether that be as a group, or individual weekend retreats, we invite you to be in touch. Warm regards, Arvin Missick Director of Operations
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Not1welcome wrote a review Jun 2022
Texas8 contributions9 helpful votes
1.0 of 5 bubbles
I guaranteed a reservation with credit card only to find out the swimming pool was to be reopened end of May. After contacting the property and holding fir at least 5 minutes for the front desk, was told the pool would reopen late June possibly July. Response with a request to cancel the reservation and was transferred to reservations. The reservations attendant advised the pool would reopen prior to my arrival in a week and when I challenged her with what the front desk had advised, was out on hold for another 7 minutes. To Sonesta Management, I’ll never stay with you again as your staff is poorly trained and clearly uninformed. Perhaps a staff meeting to discuss swimming pool renovations during the summer completion would avoid future confusion?
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 7 Jun 2022
Dear Not1welcome, We share in your disappointment that our pool's renovation changed your reservation plans, and we apologize that our Sonesta reservations team did not hold up-to-date information regarding the status of our pool. We will utilize your feedback to ensure our reservations team is aware of the progress of our renovation, and we wish you safe travels in all your future vacations. Kind regards, Arvin Missick Director of Operations
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FinickyNewYorker wrote a review Feb 2022
New York City185 contributions100 helpful votes
4.0 of 5 bubbles
This is the 3rd time I've stayed at this hotel. Service is still outstanding. There was an issue with my room and the manager upgraded me to another room immediately. The room was very clean. They are not providing daily housekeeping unless you request it (because of COVID). Bar restaurant is still great. Nice, relaxing area, small menu but the food is very good (especially the skirt steak) and the wait staff are friendly and very accommodating. There is self parking for $30 a night which I think is very expensive. Pool is small but relaxing. The gym is big, clean and very nice.
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Date of stay: February 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: The higher the floor, the better the room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 28 Feb 2022
Dear FinickyNewYorker, Thank you for joining us again and for sharing your review. With three stays now behind you, we trust you have enrolled in our Sonesta Travel Pass program and if not, allow us this opportunity to invite you to do so. Membership will provide additional benefits when settling with us in Houston or when exploring our hundreds of sister hotels found throughout the country. Your kind words regarding the warm welcome received by our team leave us beaming with pride and we thank you for giving us the chance to quickly resolve the concerns with the first room assigned. We appreciate your understanding, and we look forward to earning your fifth star the next time you join us. Until then. Kind regards, Arvin Missick Director of Operations
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Serkin wrote a review Sept 2022
Anchorage, Alaska3 contributions1 helpful vote
3.0 of 5 bubbles
This beautiful hotel is centrally located in the heart of Houston with scenic views of downtown. It is quite far from the airport so plan ahead if you are on a time crunch. The rooms are comfortable and really quiet but the elevators all squeak and rattle back and forth whenever in use. The shower has Plenty of hot water but seems to lack a cooler setting so as not to scald yourself when in the bathroom. All in all I would come back if ever in Texas again.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Plan ahead for traffic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from B P, Other at The Royal Sonesta Houston Galleria
Responded 16 Sept 2022
Dear Serkin1975, Reading that you would join us again leaves a big smile on our face and we thank you for taking the time to share your thorough review. We are thrilled to find that you so enjoyed the views and we trust you had great fun exploring all that awaits in the greater Galleria. Your added feedback is received with our equal appreciation and we will be asking our engineering team to look into these matters further so that we can ensure others are not faced with a similar experience. On behalf of all of us, the pleasure was fully ours and we invite you to hurry back just as soon as you can. Warm regards, Arvin Missick Director of Operations
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Tammy F wrote a tip 20 May
San Jose, California13 contributions
4.0 of 5 bubbles
"It is a bit hot and humid in Houston bring an umbrella if you plan to walk around. Bring an extension cord with tour USB and USB C plugs."
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Niraj wrote a tip 18 May
Pali District, India27 contributions6 helpful votes
3.0 of 5 bubbles
"Check in after 3:00 PM"
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Tommy wrote a tip 7 May
Houston, Texas1 contribution
1.0 of 5 bubbles
"Do not stay here or arrive early if you do"
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Tom S wrote a tip Apr 2024
Austin, Texas5 contributions6 helpful votes
2.0 of 5 bubbles
"This is at best a 2-star hotel in its current position. If you are allergic to mold, it is best to avoid this hotel and book something newer"
Read full review
k. Chelle wrote a tip Sept 2023
9 contributions3 helpful votes
2.0 of 5 bubbles
"Stay at a sonesta suites instead"
Read full review
Not the right property for you?
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PRICE RANGE
HK$1,383 - HK$1,891 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental houston hotel houston, houston intercontinental
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
485
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE ROYAL SONESTA HOUSTON GALLERIA HK$1,335 (H̶K̶$̶1̶,̶8̶3̶5̶) - Updated 2024

Frequently Asked Questions about The Royal Sonesta Houston Galleria
Which popular attractions are close to The Royal Sonesta Houston Galleria?
Nearby attractions include Ice at the Galleria (0.2 km), Gifts of Texas (0.4 km), and Off The Wall Gallery (0.4 km).
What are some of the property amenities at The Royal Sonesta Houston Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal Sonesta Houston Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta Houston Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Royal Sonesta Houston Galleria?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Royal Sonesta Houston Galleria?
Conveniently located restaurants include Steak 48, Caracol, and Grotto Ristorante.
Are there opportunities to exercise at The Royal Sonesta Houston Galleria?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Royal Sonesta Houston Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Royal Sonesta Houston Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Royal Sonesta Houston Galleria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta Houston Galleria?
The staff speaks multiple languages, including English, Spanish, French, German, and Korean.
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