This hotel surprised me with its cleanliness. Beds are extremely comfortable, rooms are spacious and intimate. Hotel is in a great location 15 minutes from downtown with complimentary breakfast. Service can obviously improve but very impressive stay!
We hosted our annual company meeting at this property and everything was perfect! The director of sales, Andrew, took care of us from start to finish and even checked in with me multiple times during our event to make sure we were taken care of. Eric was excellent at keeping all items stocked and areas clean and organized. The meeting room was organized perfectly, and they went above and beyond by making sure the welcome bags we made were in the guest rooms before check-in. Breakfast was delicious and the custom breaks and meals were excellent. Our rooms were clean and comfortable. Overall, the property is modern and attractive and within walking distance to multiple highly rated restaurants and shopping experiences. I wouldn't hesitate to host another meeting at this property or recommend it to my family and friends!…
This was my second stay at this hotel. It would have five stars if the floors and bathroom were cleaner and the sheets didn't have a slight funny smell. Just do a better job on the mattress/pillows/ sheets and the bathroom floors and base of the shower. I had the same issue both stays May 2021 and September 2022. lol Other than that it is beautiful, the staff is wonderful the free breakfast is great. Fridge, Microwave. Water at 2am if you need it! The views are fantastic, also the guest are quite trendy and attractive if you care..lol
My first weekend back traveling and I have to say that it was an amazing weekend in Houston Texas! I booked my room at a two in one hotel in the Galleria area for shopping. As soon as I walked in the hotel I was amazed at how beautiful and clean it was and the front desk agent Fatima was super nice and informed me that it was a brand new hotel only open a year! Not to mention that it was a person from a family reunion at the front desk complaining about having to make a new reservation because she didn't book in time and had to come down to get her new keys, which I don't see how this was the front desk problem! The lady speaking with her handled the problem very well -Good Job lady in the nice high heels! Made it to my room and still amazed on how this could not be a Holiday Inn Express room was clean and fresh, the view out my window was a site to see loved it. Off to shop! The bed was so comfortable great sleep! Breakfast was busy and yummy and free! I overhead the family reunion talking about how they was having a good time and other family members wanted to complain for free things at the hotel- what a shame because the hotel staff is very friendly and they go out they way to help each guest no matter what the breakfast lady was busting tables and help everyone! I will always stay with Holiday Inn Express Houston Galleria! Thank you to all the staff great services..…
Nicely designed hotel, great sundry shop double their photos and great selection. Rooms were exactly as pictured with steamer instead of iron, which was fine. Our had a fridge, worked. Breakfast was really great, no broken machines or unavailable options like many holiday inns. It actually made me think I should give holiday inns a try in the future. The highway noise is loud for rooms facing it, even late with racers or just super load motorcycles. If you’re a light sleeper you cant have a highway side room. You will literally hate your stay.
The staff were great (Misty, Dora and Michael), courteous, friendly and caring. The hotel was clean in the lobby area, and the room was nice. This has been the best Holiday Inn Express I have visited.
Location is excellent and security feels very good. Convenient parking. Friendly checkin staff. Very accommodating. Place is new so very clean and attractive. Great pantry snack selection. Room is spacious and well appointed. Can be noisy if you face the freeway but it’s still OK. The bed is perhaps the most comfortable ever. Fluffy and firm. How do you do that? Breakfast bar is up a couple notches from most as real flatware and plates rather than paper and plastic are available. Highly recommend this place.
This hotel is two in one (Staybridge Suites and Holiday Inn Express). I think this is where there is some confusion at the front desk. We always clarified our reservation was with Holiday Inn and provided a confirmation number with no issues. The customer service was great. The breakfast in the morning was better than most places but usually packed so I recommend going early on the weekends. The pool is outside on the 2nd floor and there is a sitting area for people off to the side. The rooms are a little weird. No iron, but there is a steamer. There was a small wardrobe to hang clothes and a dresser but the bottom of the wardrobe had a safe in it and extra blankets. It would be better use of space to put the blankets in the dresser and safe on top of the wardrobe. Only half the outlets in the room worked. They were reset but when everything is on, items plugged in, and hair dryer going, they go out again. Walking distance to water wall park. .5 mile drive to Galleria Mall. Most locations we drove to all around Houston we were not in the car more than 25 minutes, even with traffic. Longest drive was to and from airport. Definitely would stay here again.…
Stayed here for my best friend’s birthday trip. Great location. Room was clean, and spacious. I always love a hotel with wood floors. Location was great and right off the interstate. Breakfast buffet had a nice variety of options. The margaritas from the bar were really good, however it would be nice if the bar stayed open later. Would definitely stay here again!
It’s my first time in Houston and I’m happy I discovered Holiday Inn, a brand new property that’s accessible to the most popular tourist destinations in the State. Another good thing is it’s in the center of Galleria, known as Houston’s dining and shopping mecca. I’m a foodie so as soon as I found out about its location I already knew from the start that I would love to stay here! The services are also top-notch! Since I’m outside most of the time to wander around the area, I always go back to the hotel tired and exhausted, but Holiday Inn feels like a home away from home. Really comfortable bed and delicious food! Would definitely go back here.