Embassy Suites by Hilton Houston Downtown
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (281)
Pool & Beach (43)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Houston Downtown
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 585 hotels in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
We're an all-suite, urban high-rise hotel overlooking Discovery Green and adjacent to the Houston Rockets' Toyota Center. The hotel is conveniently just steps away from the George R. Brown Convention Center, Houston Astros’ Minute Maid Park and the Houston Pavilions shopping and entertainment complex.We offer free cooked-to-order breakfast, free WiFi and free evening cocktails at our nightly reception with your stay.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Kids' meals
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Spanish
Location
Full view
97Great for walkers
Grade: 97 out of 100
81Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
1515 Dallas St, Houston, TX 77010-7137
Getting there
Car HireSee all Houston car hire
1,594Reviews23Q+A100Room tips
Reviews
Traveller rating
- 1,127
- 306
- 87
- 44
- 30
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Popular mentions
Fake parking attendant at entrance. Beware don't stay here. Security guard later said its been an issue for years. Hello! Sign???? Now we have a huge ticket. Front desk cant do anything. Pathetic for a Hilton hotel. Ruined what should have been a good stay.
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Date of stay: January 2021
Value
Rooms
Service
Helpful
Hotel's Favourite
We drove into Houston for a pre-planned visit just as the Stock Show and other large events were being cancelled due to the global health situation. The Embassy Suites Downtown was a pleasant oasis from the worry outside its doors. Any staff members we encountered during our overnight stay were calm, friendly, and professional. The beautifully-appointed hotel and our spacious suite were a good launching point for our day, as we walked five blocks to the rail line that dropped us off in front of the Museum of Fine Arts to view the works of Norman Rockwell. Guadalajara and the House of Blues were on the next block for dinner and entertainment, and the Phoenician Market next door was perfect for dessert and coffee. The size of our vehicle exceeded the valet parking maximum requirements, so we used the paid parking lot that wraps around the hotel and borders the Discovery Green. We will definitely consider staying at the Embassy Suites Downtown in the future. …
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Date of stay: March 2020Trip type: Travelled with family
Helpful
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear C F, Thank you so much for your review and we are so glad to see that you enjoyed your stay! Come back and see us soon!
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Stayed for New Years Eve. Our room temperature was warm. We triple checked to see if the heater was on but it was not the case. They brought up a fan to our room as a result. The mini fridge was lukewarm. Everything else was just ok
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Date of stay: January 2021Trip type: Travelled with family
Helpful
My husband is a diamond member, and we stay in Hilton’s all the time, we have stayed in other Hilton’s during this pandemic, and I have to say they are just not trying. We did get upgraded because of his status, but there was no room cleaning, no servicing the room at all. Every time you needed something, another towel, or a coffee cup or coffee for our multiple night stay, you had to go down the elevator, wait in the lobby, for them to get what you needed. No bringing it to your room, we asked! If they knew we were there for three nights, could they just leave extra towels, or extra coffee and cups? NO ! It’s all your problem now. Of course there was no breakfast buffet, but the grab and go was dismal, No selection, and I am gluten free so I am totally out of luck. For the evening reception , they could have had grab and go beers or wine in a cooler, and bagged chips, but instead, nothing. They didn’t even sell beer in the store. So after getting back from working at 8 pm, there are no options at this hotel. Also, I must mention that the grab and go was a pre packed muffin ( can’t eat), a small granola bar, a piece of fruit, and a bottle of apple juice, or orange juice, neither of which we drink. We like a Diet Coke in the morning or coffee. You have to make coffee in your room, and we had 2 cups and 2 coffees for a three night stay, and we were charged for Diet Coke at breakfast. Seems the diamond status means little here. The pool was not being maintained, the water was greenish and there were giant clumps of black hair floating on the surface. I mentioned the condition to an employee eating lunch by the pool, who told mr that no one was using the pool now, although it was “open”. No excuse for not maintaining it! Just want you to know what you are getting into when you stay here. Choose wisely.…
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Date of stay: May 2020Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear Becky M., Thank you for your feedback and for your husband's loyalty to the Hilton brand --- it is greatly appreciated! With the unprecedented circumstances surrounding COVID-19, we have made proactive decisions in which to keep our guests and associates as safe as possible including, but not limited to: less direct person-to-person contact, more frequent disinfecting of public spaces, and promoting social distancing throughout our entire hotel, just to name a few. I do apologize if these measures inconvenienced you. Our number one priority continues to be our guest's and team member's well being. If your travels bring you back to Houston, we hope you will consider giving us another try!
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I was in town for a medical procedure. I was stuck in my room for 3 days. The staff went above and beyond to take care of all my needs. Ice, food,water. Anything that I needed. The Restuarant next door also delivered to my room. There food was amazing. I want to thank the entire staff for going out of their way to make my recover so much easier. BG
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Date of stay: May 2020Trip type: Travelled solo
Helpful
Response from JASON K, Manager at Embassy Suites by Hilton Houston Downtown
Responded 2 Jun 2020
Dear bgleneck1414, Thank you so much for your feedback! We are delighted to see you enjoyed your stay. Please come back and see us real soon!
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PRICE RANGE
US$148 - US$336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites houston downtown hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
362
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Claim Your Listing Frequently Asked Questions about Embassy Suites by Hilton Houston Downtown
Which popular attractions are close to Embassy Suites by Hilton Houston Downtown?
Nearby attractions include Magic, Music, & Mayhem (0.2 km), Pete's Dueling Piano Bar (0.3 km), and Toyota Center (0.2 km).
What are some of the property amenities at Embassy Suites by Hilton Houston Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Embassy Suites by Hilton Houston Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Houston Downtown?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Houston Downtown?
Conveniently located restaurants include Phoenicia Specialty Foods, Xochi, and Pappas Bros. Steakhouse.
Are there opportunities to exercise at Embassy Suites by Hilton Houston Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Embassy Suites by Hilton Houston Downtown located near the city centre?
Yes, it is 0.5 km away from the centre of Houston.
Are any cleaning services offered at Embassy Suites by Hilton Houston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Houston Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Houston Downtown?
The staff speaks multiple languages, including English and Spanish.