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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Le Méridien Houston Downtown is often celebrated for its friendly service and elegant atmosphere, making it a hit among guests who also enjoy the rooftop bar's vibe and city vistas. Travelers frequently praise the clean, spacious rooms and quality amenities like the efficient air conditioning and Illy coffee pods.
While the hotel's central location is ideal for exploring downtown Houston, some visitors have noted inconsistencies in service and housekeeping, suggesting there's room for improvement despite the reasonable rates and overall positive experiences.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Top-notch
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Stayed here for 2 nights for work, we had some meetings on property. Overall, had a good solid stay and all of the staff that we interacted with were fantastic, particularly those in the restaurant on the 1st floor where they make a delicious Oat milk Latte (with extra shots) exactly how I like it. Had lunch here as well, and despite how busy they were the staff kept on smiling and did their best to deliver great service.
Rooms were clean and comfortable and I like to call out the pillow situation... which was great. Not the cheap pillows, the nice quality kind that gives you a great night sleep. The AC in my room also worked great which was a plus, since many times I find that is controlled and iffy in some hotels. Shower pressure was on point, and the room and the Illy coffee pods in-room if you are a hardcore morning coffee drinker and just go for it regardless of the what they say about in-room coffee makers. They have a lovely roof top bar, with fantastic views of the city if you want to even venture up there to take some pics, even foregoing a cocktail.
The hotel is located within easy walking distance of a ton of stuff as well. There was a Walmart/Sam's Club convention going on, so thousands of managers descending on all the hotels in the area that we had to navigate and it did make catching the elevator.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 24 Aug 2023
It was such a pleasure having you as our guest! Thank you so much for your detailed review highlighting our hospitable team, comfortable accommodations, and fabulous amenities. Additionally, we're thrilled you took advantage of our convenient location, and we appreciate you mentioning it to your fellow travelers. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! Sincerely, Johnson Menezes, Interim General Manager Le Meridien Houston Downtown
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The outward appearance of the hotel is attractive, is as are the public areas. The gym is well-equipped and clean, stocked daily with fresh towels and water. It would be nice to have sanitizing wipes for the equipment when finished.
The room was quiet and comfortable, although it smelled stale. It was clean, but the carpet and pillows are worn and in need of update. Cleaning the carpets may help with the odor. It would have been nice to have the kleenex box replaced, and the coffee pods replaced.
The bathroom and amenities were excellent.
The only last comment is that I did hear the person upstairs at midnight and again at 4 am because I think they were wearing high heels.
Of note, I found the staff amiable, warm and helpful
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 4 Dec 2022
Dear Mark, We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our clean, comfortable rooms and friendly staff added to your experience. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area. Sincerely, Robert Lothian, Hotel Manager Le Meridien Houston Downtown
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From the minute that I arrived at the hotel to the time that I left, the staff was so friendly. Josh and Danny at the Front Desk were very welcoming and made me feel at home! The hotel was beautiful....it was very clean and in a great location. Room service was awesome, very fast and delicious! The hotel provides complimentary coffee in the morning but there is also Illy coffee in the guest rooms which was also very good. The rooftop bar, Z on 23 was spectacular! The views, the cocktails and service were exceptional! I was there for business but I will definitely will be back for pleasure!
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Date of stay: May 2021
Value
Rooms
Service
Trip type: Travelled on business
Room Tip:The Rooftop bar, Z on 23 was amazing, the cocktails were delicious and the views were gorgeous!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Le Méridien Houston Downtown
Responded 28 May 2021
Dear Carol, Thank you so much for the exceptional review! We're thrilled that you found our staff friendly, food delicious, and views beautiful. It was an honor to host your travel needs, and we can't wait to have you back for a relaxing getaway. Sincerely, Joshua Brown, Director of Front Office
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After two stays this year at Le Meridian hotels, I don’t understand their strategy. They dedicate a fair amount of space to bar, restaurants and at this location a rooftop bar which is closed for the season. Things like getting a cup of coffee are difficult (there is free coffee in the room if you like that). If you are coming here for the rooftop bar, I don’t know what there is to look at amidst this depressing neighborhood surrounded by parking lots and garages. Le Meridian experiences seem to very much depend on the people. Here I found most staff to be average. But I am burying the lead: On a two night stay, nobody made up my room. There are few things more annoying after a long day of work than no fresh towels, unmade bed, etc. I would other more consistently managed brands in BonVoy family like Westin, Marriott or Courtyard.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from janvanco, General Manager at Le Méridien Houston Downtown
Responded 17 Feb 2020
Dear Sniveler, thank you for taking the time to review your stay. I am very sorry you were not fully satisfied with your stay with us. Your feedback regarding housekeeping service will be shared with our team and I am sorry that your room was not made up during your stay. Complimentary grab and go coffee is offered every morning in the restaurant area and we try to make it as easy as possible for our guests. Our rooftop bar closes only due to weather or private parties and despite its popularity, the rooftop atmosphere is not for everyone. Our hotel is surrounded by multitude of things within walking distance or a short drive such as museums, theaters, Aquarium, Minute Maid ballpark, Discovery Greens Park, Toyota arena, churches, and offices of many Fortune 500 companies, so the description of a "depressing neighborhood" may be a little too harsh. Downtown Houston is making progress to making the area lot more popular for travelers and locals alike and has made great strides in this area in the last decade. Once again, thank you for your feedback and I hope your next visit to our city will be a perfect one. At Your Service, Jan Vanco General Manager jan.vanco@lemeridienhoustondowntown.com
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Aesthetically pleasing, several amenities, and amazing staff. I checked in on my app when arriving at HOU and wasn’t able to choose my room or update my card info. I called and Keldren (sorry if I spelled it wrong) was very polite and told me to come see him when I got there. I told him I wanted to be in a room near my family and he found the closest one. Check in was less than 5 min. Everytime we had an issue, we’d go see him and everything was taken care of. I loved that there were several areas for us to relax and convene outside of the room. We tend to bring cards with us when we travel so having an area where we can play cards/music without disturbing other guests in their room is always a plus. The restaurant/ room service allows you to order food until 11pm. Lewis (restaurant manager) was amazing!!! My flight was delayed four hours so I was starving when I got in. I ordered room service at 10:58pm with no problem and Lewis brought it up to the room. Even when we were in the lounge area playing cards, he would come up to check on us and ask us if we needed anything. We were pleasantly surprised that we were able to just order from the lounge instead of coming into the restaurant.
My only complaints are the subpar housekeeping and wifi. I prefer extra towels and wash cloths which I note in my booking. Not only did I have to ask for the extras daily, the normal amount was never placed in the room when the room was cleaned. The housekeeping staff would take the dirty stuff off the floor and never replace it. There was only 1 time during my 4-night stay where an adequate amount was left in the room (the first night). I had to ask every day to bring up clean towels. Often, having to ask more than once. The last night, we came back after shopping all day and the room had not been cleaned (we left around 10am). The lobby wifi was the only wifi I was able to connect to. When I tried connecting the regular guest wifi, an error message kept popping up on my phone. Wifi didn’t work in the room.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 31 Dec 2022
Dear Avalynette, While we are thrilled you enjoyed our beautiful hotel and amazing staff, please accept our apologies for any issues you had with the wifi and towels. Guest feedback is used to help us continually improve, so we thank you for sharing yours. We hope you'll join us again for an even better experience down the line. Sincerely, Robert Lothian, Hotel Manager Le Meridien Houston Downtown
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I stayed for one night (checked in on Friday and checked out on Saturday) mainly for the proximity to Minute Maid park as I was attending a concert.
Valet was super nice and friendly during drop off and pickup of the vehicle. They directed us to the second floor to check in.
During check in there were 3 people working, one gentleman who absolutely did not want to be there and his co-worker kept making faces at him as he was available to check us in and didn’t. So she felt frustrated and checked us in instead. She was very nice, attentive and helpful. Gave you a quick run down of the hotel and the amenities and provided the room keys.
I stayed in a 2 bedroom queen. The room was spacious and clean which I was very happy about. No good views but that was ok.
PROS: Room had comfortable bedding, spacious closet and large bathroom. I also loved the wall mirror. Room also had a nice mini fridge, coffee maker and tv.
CONS: The lighting is terrible! Even with all of the lights on it was pretty dark. The worst con of all, which is the major reason I am rating this hotel 3/5 is that the walls are paper thin. You can hear EVERYTHING! Our neighbors (who we don’t know) were getting busy early in the morning (3:30 am) and we could hear it all. They turned the tv on to try to draw out some of the noise but the tv was also so loud and it woke us up as we thought it was our TV that was on.
Also, housekeeping is very inconsiderate with their noise level. To avoid opening and closing the doors with their key as they clean, they set the lock so the lock props out and so they simply have to push the door open. Well they were slamming the door!! Over and over and over it was so loud! It echoed so bad! And they kept banging our door with their supplies/cart . They also knocked on our door and said “housekeeping” as they normally would but it made no sense since we were checking out in a few hours.
Another con was also how long it took the elevators to work. I understand that it was a busy night but we waited for an elevator for over 20 minutes and I just decided to take the stairs.
I decided to check out using the app to avoid the crowd.
Cannot comment on restaurant but will add a review for the roof top bar .
I don’t know if I would stay here again simply due to the noise level.
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Date of stay: September 2022Trip type: Travelled with friends
Room Tip:Definitely valet and check out roof top bar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 6 Sept 2022
Dear Kat, We are grateful that we had the opportunity to host you during your time in the area, and we're glad that our proximity to Minute Maid Park worked well for your plans to attend a concert. It's our goal to provide friendly service, comfortable accommodations, and a peaceful atmosphere for our guests. Please accept our apologies for the aspects of your visit that were less than satisfactory. In the future, do not hesitate to notify our front desk team of any discomfort so that we can work to find a solution and ensure an enjoyable visit. We cannot change the past, but we hope that you will consider joining us again down the line so we can change your perceptions and deliver the relaxing visit we know we can provide. Sincerely, Kanisha Taylor, Director of Front Office
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I had a last minute one night stay booked for business, and stayed at the Le Meridien during the work week (non weekend). The experience with the staff was limited, however upon arriving I was not directed that I must walk in and go up to the 2nd floor to get to the front desk to check in. I wandered around the restaurant for a few minutes, before one of the staff there told me, and shared that they get that inquiry many times a day.
As for the rooms themselves - the premium wifi did not work, only the standard wifi during my stay. That said, I was still able to connect my devices and use the internet as needed for the work that had to get done in the room that night. The bed was very comfortable, and I slept well. The shower was good, however it appeared housekeeping skimped on the soap (or lack thereof). I went and asked for soap at the front desk as I had none in the bathroom.
Overall - nice place, however if paying on my own dime, I would likely opt for one of the larger hotels near the convention center.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 14 Jun 2022
While we are thrilled to hear that you enjoyed your overall stay with us, we regret that we fell short of your expectations. Please accept our sincere apologies for any inconvenience you encountered with the miscommunication upon arrival and lack of soap. Your feedback is important to us, and your concerns will be addressed internally, enabling us to reflect and improve. We hope you consider staying with us again in the future for a better time. Sincerely, Joshua Brown, Director of Front Office
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Overall this is a decent hotel. Good location in the middle of downtown Houston and has average amenities for a middle-tier hotel. However, the hotel needs to improve on the details.
The staff is greatly undertrained in hospitality. For example, we ate breakfast only once in the hotel restaurant. When we walked into the restaurant, there was no one but the staff, and they were sitting at a table in the rear that had a place setting. So we sat near the table where the staff was seated because it had windows to the street. It was a staff of three, so one waitress served us, and the other two staff resumed sitting next to us and having a conversation. Hey, I understand you are not busy, but you should move somewhere more private. They are not paying customers to sit like other paying customers so that I can hear their conversation. Also, they are sitting at a table with a place setting. Someone is going to sit there, and they have now contaminated the setting. Not acceptable.
We went to the restaurant for evening drinks and light snacks. Again, there needed to be more professionals, and additional training was required. We sat at the bar one evening, and it was not crowded again. We sat at the end of the bar, but the bartender and, I guess, the waitress stood at the end of the bar, literally one seat next to us, and leaned on the bar and had a conversation as if they were paying customers.
The valet is the same experience. We pull up, and the attendant stands at the valet stand and does not even approach the car to help or ask if we need assistance. We have to take our keys to them as they watch videos on their phone. The staff does not try to hide what they are doing. Same when we leave at the start of the day. We are handed our keys, and the only question is, are you checking out?
Usually, a hotel has management walking, greeting, and training staff when appropriate. We never really saw this at this hotel. That is part of the problem; if addressed, the hotel can improve. It's about the details that start separating one hotel from another.
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 1 Dec 2022
Dear Tom, Thank you for your comments. We're sorry to hear that our policies were not to your preference, and we have discussed your experience with our team so we can improve where necessary. We're glad the rest of your stay was comfortable, and we hope to welcome you back in the future. Sincerely, Robert Lothian, Hotel Manager Le Meridien Houston Downtown
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I had the misfortune of staying here for 8 nights in mid-late March for a business trip. I travel frequently globally for business to mid range hotels in major city centres. The things I look for in business stays are 1) location; 2) an ok gym; 3) free water in the room; 4) comfortable bed and pillows; 5) cleanliness.
On 5), this is one of the worst I have stayed in. The room was infrequently and inadequately cleaned. On one day I had to request the room to be serviced; and when it was, the carpet was dirtier than before, like someone had tracked in dirt from outside. I ended up requesting a vacuum cleaner be brought up to my room, so I could clean it myself. I had done most of the room when the vacuum stopped working (the bag was full). The carpet was stained. The bathroom wasn’t well cleaned, with the same 5 strands of hair on the shower wall for 4 consecutive nights.
On 4), the bed was comfortable enough, but the pillows were pathetically thin. Like if you put your hands on either side and press, your hands meet in the middle.
On 3), there was free water in the room, but infrequently replaced.
On 2) the gym was decent, but sometimes there was bottled water, sometimes only fountain water, sometimes no water.
On 1) the location is great.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 27 Mar 2024
Thank you for your review. It was a pleasure having you join us during your time in Houston, and we hope you took full advantage of the convenience our location affords our guests. That said, we regret that our accommodations and housekeeping left much to be desired overall. Your feedback will be shared with our internal team to ensure any opportunity for improvement is seized. We sincerely hope you will give us another opportunity in the future to change your perceptions and deliver a seamless experience worthy of a perfect rating. Sincerely, Daniel Tabares General Manager Le Meridien Houston Downtown
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Saturday Feb25th requested housekeeping service by phone around 10,30am to be done before 1.30pm. Stopped by the desk before leaving the hotel and reminded the female clerk who told me they will do their best, my daughter arrived after 2pm and the room was still dirty. She called and then stopped by the desk to make the request again for room cleaning and it was finally done as Suzanne the supervisor on duty finally was able to get it done. By the way we waited about 15 minutes to get in to the building when trying to check in at 2.30am on Saturday as the front door was locked and valet service did not have a key to open it. The room was very cleaned and the décor was very up-to-date as well as the hotel.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Le Méridien Houston Downtown
Responded 1 Mar 2023
Dear Luis, Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our rooms clean and up-to-date, We apologize for any inconvenience caused by our staff. Our team understands how important it is to have a clean and comfortable room, and we are sorry that we fell short in this area. Please be assured that we will use your feedback to improve our processes and ensure that our guests' requests are met promptly and efficiently. We hope that you will give us another opportunity to serve you in the future. Thank you for choosing to stay with us. Sincerely, Robert Lothian, Hotel Manager Le Meridien Houston Downtown
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$34.00 for overnight valet with in/out privileges. There is street lots available around the hotel for less. They are not operated by the hotel and do not offer in/out privileges.
There are more places to choose from in the Houston area.
PRICE RANGE
HK$1,381 - HK$1,896 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
255
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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