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Crowne Plaza Suites Houston - Near Sugar Land

Traveller (195)
360
Panoramas (11)
Room & Suite (228)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Crowne Plaza Houston Suites – Near Sugar Land, your best value for luxury suite accommodations. We're located within minutes of Reliant Stadium, Galleria Mall, and other attractions.
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
38Car recommended
Grade: 38 out of 100
36Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
9090 Southwest Fwy, Houston, TX 77074-1503
Getting there
Hobby Airport25 km
George Bush Intercontinental Airport39 km
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658Reviews
541Photos
10Q+A
100Room tips
Traveller rating
  • 402
  • 143
  • 48
  • 31
  • 34
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Popular mentions
When we arrived, the hotel was obviously full and busy. We got checked in, but we found that 3 of the 4 elevators were not working. Good thing we were only on the second floor. The amount of noise in the lobby was tremendous even at 2 am. Fortunately, if you stayed in the back
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Our truck was broken into overnight. They offered nothing to assist in the situation. The place smelled. 3 out of 4 elevators did not work. It was not clean. It was noIsy. Front desk not helpful. This is the worst experience ever.
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This was my family's first time visiting Houston & chose this hotel to stay in for our 3 day getaway. First off, checking in took some time bc I was told that my reservation was not in "their" system but was actually "stuck" in an external system. How is that possible if I
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We spent two nights at this hotel for a Texans - Jaguars NFL game. We had stayed at this hotel numerous times in the past. Our experience this time was dreadful. The hotel was very busy. There are four elevators in the hotel but only one was operational during our time there.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 1 week ago
Hello Alanhimmelstein, Reviews from frequent guests are important, thanks for staying with us again. I'm sorry to hear that your most recent experience fell short of expectations. The letdown caused by the condition of our elevators and the breakfast service are not what we pictured. Be assured that your feedback's been communicated with the management for prompt attention. It's through such that we get to improve our services so similar hiccups may be avoided. Thanks for the candor. I hope we get to turn things more positively on your next stay. Safe travels, Jillian I Case Manager IHGService
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Horrendous service in two basic areas: Check-in: I was staying here with a group, and the hotel made multiple mistakes in terms of roommate assignments. I met with the front desk staff for forty minutes to make updates to their lists to get the rest of our group in the right
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Response from IHGService, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 4 weeks ago
Hi MaggieM100123, Thank you for staying with us and providing a review about your experience. It is wonderful to learn we were your go-to-hotel for your group. We strive to always give that little bit of extra service and our team is certainly eager to hear about how they have hosted your stay. However, it seems that there were issues with the check in service and how the concern surrounding the charges was handled. Please be assured that I have taken good note of your feedback. I'd like to learn more about your stay details, I sent you a private message. Again, thank you for making us aware. Your business with IHG is important and I hope to hear from you soon. Best, Zel N. Case Manager IHGService
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Call the hotel, they will answer 24 hrs per day and let you know their policies
0 votes
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How close is this hotel to downtown area?
According to Google maps, , 23 minutes from the downtown aquarium. 15 miles. I don't like to drive in traffic, so would explore a closer option.
0 votes
Our room was nonsmoking. Parking is outside but seems secure.
2 votes
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What is the best airport to fly into if staying here?
Hobby Airport is closest Airport
0 votes
What is the best airport to fly into if staying here?
The closet airport to Crowne Plaza Suites Houston is Hobby Airport.
0 votes
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12
"Rooms on the ends of the Atrium - they are furthest from the elevators"
"All rooms are good and no elevator noise from guests as the elevators are around the corner."
"We always choose upper rooms, not the ground floor"
"The rooms in the back of the building don't have the street noise, which goes on all night."
"Shower curtain is too small so I was not able to even close it while showering"
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PRICE RANGE
US$97 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza suites houston southwest hotel houstoncrowne plaza houstonhouston crowne plaza
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
243
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