Dear Renaissance in My Hometown, I owe you an apology. You've changed. I last stayed with you over a decade ago. I first stayed with you when I was a sophomore in high school in 1987. We've known each other for a long time. Being a local, I put you in a box of aged, stodgy, dull, and stinky. I mean, you can't blame me, because at one point, you were. When I arrived for a stay this week, I felt like I was walking into the likes of the newer hotels like the JWMarriott, Grand Hyatt, and Omni. Your convention center and lobby were world class. I had no clue you were attached to 5th+Broadway and all my favorite taste of Nashville restaurants. I expected to arrive in my room and have my "yep..I was right moment," but you proved me wrong again. There was not one old remnant in my room. Not even a resurfaced bathtub. I immediately started texting my local events and convention people and said, "Ummm...have you been to the Renaissance lately? We need to give it another chance," and we will. Now, do your part, and get the locals back in so we can help tell your story. Nice work! I'll see you next time.…
As a Marriott Ambassador, I use Marriott properties several times a month. This hotel ranks in my all time high list. The hotel and room was immaculate, with an incredibly available and congenial staff. The Sunday morning brunch was the most rich and varied I have experienced. I will stay here again!
Everything at the hotel was great. one thing that stood out was Jennice who was my bartender. She was amazing. But also, patient with a bigoted patron. He was asking her rude questions about her journey to the USA, if she spoke English, and then began asking her about her personal life: single, married, if she's married to an American and if that is how she got her greencard.. This upset me, and she clearly saw that I was going to do/say something to this patron. She calmed me down and said to not worry about it as she comes across this terrible line of questioning most of the time - which made me even more sad and upset. Anyway, Jennice, you are a professional and great at your job. Thank you for keeping me cool - and thank you for your patience..you deserve better.
The hotel does not have any newspapers...not just no free ones, but none for sale in the gift shop. I wanted a NYT, (partly to have the crossword for my return flight) but had to walk 4 blocks (in the rain) to get one.
We were so impressed by this hotel! It is in a perfect location. Our room was standard but the bed was comfortable and the room was clean. Staff was very friendly and accommodating. Sunday brunch was amazing! I would highly recommend this hotel to all my family and friends. Wish we could have stayed longer!
I'm here for a conference, and the hotel is refurbished. [Except bring your device chargers. They don't have those desk ones near the beds and it's inconvenient]. NOISE: it's 11PM and there is construction noise outside. On the weekends, you can hear all the noise from Broadway until 3AM. Don't get a room on the "city side," even though it may sound nice. Get a quieter room away from Broadway. Trust me. The gym is one of the better ones I've experienced in a hotel. The Little Fib bar is excellent: great staff, good drinks, and good food. The hotel staff is friendly and accommodating. It's near the Assembly Food Hall, which is excellent. The noise is distracting so again, heed my warning. Valet staff is nice, and quick to turn around the car.
This hotel was disgusting. The lobby was beautiful and renovated, but that's all. Our room was on the 8th floor and was dingey. There was mold on the bathroom ceiling and in the grout. It was completely outdated with a tub. We checked out immediately for a full refund. The manager was nice and refunded us no questions asked, but that leads me to believe this isn't the first time they've had this problem. We went down the road a few blocks to stay at Noelle, which was completed renovated and beautiful. Do not stay at the Renaissance. Our room was almost $900 for 2 nights and would've been a huge waste of money.
Amazing hotel! Clean rooms and the most amazing bedding, the most comfortable bedding and beds ever! Love it, would highly recommend. The location is also great, within walking distance to everything downtown Nashville.
I stayed here for a weeklong work conference and found the hotel and staff to be excellent. The rooms were nice. Fast elevators too. Would stay here again. Easy walking distance to the bar scene. Staff was very helpful for anything I needed from towels to making sure a taxi was waiting for me when I departed.
Came to Nashville with my sister to celebrate my 39th birthday and we decided to stay at the Renaissance. Went to check in and was greeted by Lisa Brown who was very rude and had nasty demeanor. Our second front desk representative Emmie was much nicer. She checked us in to room 2107 which had earrings on the floor as soon as we walked in. Talked to front desk and got room changed to 2119 which was even worse (see pics below).