We stayed overnight before departing Sydney on a flight. Very handy location with parking. The apartment had everything we needed with a full kitchen, laundry as well as a lounge dining area and separate bedroom. It was very quiet so slept well and convenient to the airport. We'll stay here again.
Megan was very friendly and approachable! Well explained into details about the hotel facilities. Answered each question with professionalism and guidance, definitely a five star service! Room is spacious and clean. I love the indoor heated pool, perfect for relaxation. Will come back again in the future!
There is no room cleaning service, and you only get told about this on arrival! So I stayed here for three days. On day one, I had to phone for towels as none were in my room. On day three, I asked for fresh towels, more tea and soap and shampoo. This was in the morning, and they promised to take it to the room. This didn't happen. Unless you stay for 7 days, they will NOT provide any room cleaning service. Nice looking rooms, but service is non-existent, and the attitude on me asking what I'm paying for when essential hotel services and items are unavailable was that ‘it was stated in you're welcome letter’. I will not stay here again.
I had the worst experience . I spoke to a woman at reservations that I couldn’t understand so I hang up and redialed . Then I got a man that was the same and he said to call back as he didn’t know anything about booking . So next time I called the hotel direct and the plumber answered the phone … So I called again and got a very direct girl that was just so unhelpful in order to get a floor to stay with my son that stays there . Then we discuss the exorbant price of $260 and then for 2 single beds . But next week was only $160 and I asked why the huge difference . “ that’s what the price is “ Yep single beds in a so called luxury hotel .. very weird .. then I got there and the bad service continued with a guy in a suit that was just so bad mannered , arrogant and un helpful . I explained the situation and he said he would try his best .. that was just a dam lie as he didn’t I would like to say that all the words and hype they say on the net and their site is just marketing garbage Never again never again Craig…
The apartment was what we wanted to book for price, size, location etc however we had issues with dirty stained bed linen, stained mattress protector, stained towels, dirty floors, mould in bathroom, floor waste wouldn't drain and shower made a horrible noise. We received new clean sheets only to find them stained as well. Accommodation chains are using covid as the go to excuse however this doesn't make the grade.
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