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Crowne Plaza Memphis East

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Traveller (144)
Room & Suite (83)
Dining (15)
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Overview
  • Excellent17%
  • Very good34%
  • Average24%
  • Poor14%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Memphis East
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Offers from Crowne Plaza Memphis East
Special Offer: Book Direct and Save
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Reviews (543)
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78
65
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131
78
65
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1 - 5 of 535 reviews
Reviewed 3 days ago via mobile

Ice machines were broke. When I called and asked for ice they told me I could go down to the bar and get some. I told them I had two small children and couldn’t go down. They wouldn’t bring me any. Also only 2 bath...More

Thank ashleynowak2004
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded 2 days ago

Let me start by apologizing for my team not fulfilling such a simple request. Please know that this is unacceptable to me and is in no way representative of the service we strive to deliver, to all our valued guests. I sincerely hope you accept...More

Hotel's Favourite
Reviewed 18 January 2018

It's been awhile since I have been here and the renovation is just about finished. The hotel staff is awesome and the new chef is awesome as at my dinner meeting we had the clam chowder and it was excellent. The internet in this hotel...More

Thank Louis K
Response from Carla H, Front Office Manager at Crowne Plaza Memphis EastResponded 19 January 2018

Thank you for your review regarding your recent visit. We were pleased to see you again and we certainly look forward to your next visit. Warm Regards, Carla Harris Front Office Manager

Reviewed 1 week ago via mobile

Sharon Jackson,my omelet was phenomenal. Sharon,Joy Stark, Jackie, and the Chef (those pancakes, OMG) were very friendly, personable, and accommodating. Thanks for making us feel welcomed, and showing hospitality. We will definitely visit again.More

Thank mayweather2
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded 2 days ago

Now this is the experience we strive to deliver to every guests, every time! Thank you so much for sharing such a positive experience. We work hard each and every day, to deliver 100% guest satisfaction and it's always nice to receive such positive feedback!...More

Reviewed 2 weeks ago

We chose the Crown Plaza Memphis East because of the quality and service that comes with the brand. We did not receive anything close to that. We were in Memphis for a music festival. On the way to the hotel we called to ask for...More

1  Thank Allison M
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded 2 days ago

Thank you for taking the time to share your experience in such detail. Please know your experience, in no way, meets Crowne Plaza standards, nor does it meet my personal standards. I sincerely apologize that you did not have the experience you an all of...More

Reviewed 3 weeks ago

We were booked here as a team block, so I didn't "pick" the location. The neighborhood, and surrounding businesses do not help this hotel. They do not provide enough towels in the rooms, and getting towels sent to the room is almost impossible. The front...More

Thank AlabamaHotelgirl
Response from IHGService, Guest Relations Manager at Crowne Plaza Memphis EastResponded 1 week ago

Hi AlabamaHotelgirl, Thank you for posting a candid feedback from your recent stay with us. While it is great to know that you were able to appreciate the service provided by our staff, I was concerned to see that you had some issues in getting...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Outdoor pool
Details
Price range
US$117 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$117 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (144)
Room & Suite (83)
Dining (15)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Diana G
14 October 2017|
AnswerShow all 2 answers
Response from Carla H | Property representative |
I am working on getting that Information, however we just changed out all of our pillows to pillows that are even more wonderful!!
0
Votes
Jamie R
9 February 2017|
Answer
Response from Carla H | Property representative |
Yes, just let the desk know upon Check in
1
Vote
Room Tips
"Be careful of the potholes in the parking lot they will eat your car. And if you want breakfast go at 6am."
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"Opt for an executive suite, big and spacious"
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"Ask for a renovated room"
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"Go to the nearest exit and leave."
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