We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Memphis East

Save
Share
Traveller (146)
Room & Suite (103)
Dining (19)
Overview
  • Excellent17%
  • Very good34%
  • Average23%
  • Poor14%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Memphis East
Special Offer: Book Direct and Save
Hotel deals
Offers from Crowne Plaza Memphis East
Special Offer: Book Direct and Save
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (563)
Filter reviews
555 results
Traveller rating
97
168
134
83
73
Traveller type
Time of year
LanguageEnglish
More languages
97
168
134
83
73
Show reviews that mention
All reviewsbreakfast buffetclose to the airportbusiness tripflat screenoatmealfront desk clerkbeale stmahoganydowntownupgradesshuttlegraceland
FilterEnglish
Updating list...
1 - 5 of 555 reviews
Reviewed 1 week ago

My experience at this property was: 1) missing room amenities 2) apathetic front-desk 3) sloppy housekeeping I went to my room after my late evening check-in and found the following items standard items missing: 1) waste baskets (as in NONE) 2) closet luggage rack 3)...More

1  Thank reesedogg
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded yesterday

Reese, Words would not express how disappointed I am, when I read the details of your experience. I assure you that this is not the normal experience our valued guests expect and deserve. I offer my sincerest of apologies, on behalf of the entire team...More

Hotel's Favourite
Reviewed 26 June 2018

I have been traveling to Memphis very often for the past year and I prefer to stay at this hotel. The rooms are great, the breakfast is not overpriced and downtown Memphis is a short walk away. I definitely recommend staying here.More

2  Thank dmarvel89
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded 4 weeks ago

Thank you for your honest opinion of your stay and our hotel. We have many guests that travel for business and leisure, that we know by name, because we are their home away from home. Thank you again for the feedback and please... Come back...More

Reviewed 1 week ago

We arrived at the hotel just slightly before midnight. They didn't have our reservation in the system, and it took 37 minutes for us to get checked in. After entering our hotel room, we noticed that there was no shampoo, soap or towels. We called...More

Thank Derek K
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded yesterday

Derek, I am happy that you chose to stay with us after what must have been a long travel day. I sincerely apologize that the ice machine and vending machines were no functioning on your floor. Please know that we are available to personally deliver...More

Reviewed 2 weeks ago via mobile

I visited this hotel for a entire week the worst service ever. I literally had no house keeping for 4 days straight when house keeping did decide to show up I was left with no towels tissue dirty sheets unvaccumed rug dirty tub etc when...More

Thank Cortney C
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded yesterday

Cortney, Thank you for your very detailed account of your stay. The service you describe is certainly unacceptable and for that, I apologize. I assure you that I will share your feedback with the appropriate team members and remind them why we are here. It's...More

Reviewed 2 weeks ago via mobile

This is the worst hotel ever. Do not waste your time or money. Every day I had to go to the front desk for towels and tissue. When I reach the front desk had to wait because they were out. Floor leaking from tub, mold...More

Thank 47342229g
Response from michael w, General Manager at Crowne Plaza Memphis EastResponded yesterday

Dear valued guest, I sincerely apologize that you did not experience the service and welcoming attitude that we are known for providing at the Crowne Plaza Memphis East. I assure you that we have a preventive maintenance program in place, to proactively address such issues...More

View more reviews
About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Outdoor pool
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (146)
Room & Suite (103)
Dining (19)
Pool & Beach (5)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
Diana G
14 October 2017|
AnswerShow all 2 answers
Response from Carla H | Property representative |
I am working on getting that Information, however we just changed out all of our pillows to pillows that are even more wonderful!!
0
Votes
Jamie R
9 February 2017|
Answer
Response from Carla H | Property representative |
Yes, just let the desk know upon Check in
1
Vote
Room Tips
"don't get near the elevator. Very loud when people talk. the walls must be thin"
Read review
"I don't have a tip...all seemed the same"
Read review
"Be careful of the potholes in the parking lot they will eat your car. And if you want breakfast go at 6am."
Read review
"Opt for an executive suite, big and spacious"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing