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Crowne Plaza Memphis East

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Traveller (153)
Room & Suite (92)
Dining (15)
About
Location
Cleanliness
Service
Value
Our hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in Forks & Corks Grill with your favorite beverage and a light snack. The hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East!
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Classic
Quiet
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
Hotel deals
Location
Full view
Reviews & more
582Reviews
181Photos
8Q+A
98Room tips
Traveller rating
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Popular mentions
I must agree with the other person who gave it a one star. This hotel deserves no stars st all. This hotel definitely gives IHG a bad reputation. First, the bathtub was clogged up as I was showering so I had to rush to shower in order for the water to not overflow.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Memphis East
Responded 6 days ago
Hello YvonneG2424, Thank you for your stay and for taking the time to leave us feedback. The condition of the bathroom described is not what were accustomed to providing our guests, and I am sorry for the inconvenience. I have shared your comments with the relevant teams, and I trust that measures taken will avoid the same issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you give us another try! Best regards, Clayton G. Case Manager IHGService
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I enjoyed every second. That staff was near perfect. Total relaxation. Rooms were clean and pleasant to be in. Lovely and friendly environmental services. All the amenities you could ask for along with a warm and caring smile. I’d definitely comeback.
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They don't even deserve a single star rating considering the punishments they have given to me for being a loyal platinum IHG member. My experience with this specific Crowne plaza was so pathetic. here are the reasons why I say this. 1) We were two visitors who booked the
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Response from IHGService, Guest Relations Manager at Crowne Plaza Memphis East
Responded 15 Dec 2018
Hi, VishakhCherian! Thank you for your stay and leaving us feedback. I am sorry for falling short of your expectations when it comes to the overall service delivered by our hotel staff and accommodation of your request. I sent you a private message hoping you can read it and get more details from you. We appreciate you as a Platinum Elite member, and we would love to continuously serve you in your future travel plans. Many thanks, Anne A Case Manager IHGService
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Arrived very late (almost 1am), check in was quick and smooth. I am an IHG Spire Elite, but due to my company booking thru a 3rd party (Expedia), my status was not recognized, I got no points, and no room upgrade - but the rate was the same as IHG offered on their website.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Memphis East
Responded 26 Nov 2018
Hello John W, Thank you so much for staying with us and, most importantly, for being an IHG Rewards Club Spite Elite member. I wanted to send my deepest apologies for the multiple inconveniences you experienced. This is obviously not the typical IHG experience we take pride for. I would love another chance to earn your loyalty, so I sent you a private message. Also, I have made the hotel management aware of your concerns and I am confident that they will take every action possible to ensure these issues are internally addressed and resolved. I hope you do change your mind and stay with us again. We will be more than happy to provide you the true hospitality experience. Sincerely, Krysllin G Case Manager IHGService
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Most friendly staff of all hotels visited - well managed and taught. Bar very nice and bartender was over the top friendly. Prices good. Stay away from the breakfast buffet. Price was too high and variety was limited. Toaster broke 3 days in a row with no sign or any
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Response from IHGService, Guest Relations Manager at Crowne Plaza Memphis East
Responded 27 Nov 2018
Hello Steve P, Thank you for choosing to stay with us and for posting a review. I am very glad to learn that you found our staff commendable. However, I am sad that your breakfast experience, and condition of the toilet affected your overall satisfaction. I am sorry for we failed to make your stay more comfortable. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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12345619
I am working on getting that Information, however we just changed out all of our pillows to pillows that are even more wonderful!!
0 votes
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Yes, just let the desk know upon Check in
1 vote
Is cribs offered at this hotel?
Do I wait til I get there and ask for a crib then?
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are both the indoor and outdoor pools open this weekend?
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12
"No good views from any room due to poor location."
"Pick another hotel"
"not at this place"
"don't get near the elevator. Very loud when people talk. the walls must be thin"
"I don't have a tip...all seemed the same"
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12345620
PRICE RANGE
US$95 - US$160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
memphis marriott east hotel memphismarriott memphis
FORMERLY KNOWN AS
Hotel Memphis
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
319
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