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We enjoyed our stay at the Westin. The stafff was over and beyond accomadating. The air conditioning was not working well but the staff did their best to make the situation better. My son checked out a Gibson during our stay. He aspires to play...More
I picked this hotel on location and price and I couldn't have been happier. It's so handy for nightlife and restaurants but so quiet. The rooms are absolutely everything you could want, with a Starbucks coffee thrown in for a great start to your day....More
1 Thank Unachicagilmore
Response from Kimberly R, Manager at The Westin Memphis Beale StreetResponded 29 May 2018
Thank you for providing feedback from your stay. I am delighted to know that you had such a good time and we were able to assist you with getting to the train station. Please think of us again the next time your travels bring...More
We spent the night on Saturday. My husband wasn’t feeling well and we came back to our room early. I called the concierge and told them our air wasn’t working good. The lady said she would send a mechanic up to check it out. At...More
Thank Michael L
Response from Gary M, Director of Guest Services at The Westin Memphis Beale StreetResponded yesterday
Thank you for taking the time to share your feedback. We apologize that you experienced issues with the air conditioning during your stay. Please contact the hotel at your earliest convenience and speak with one of our guest services managers. Refer to this...More
Room was excellent as is the location. My only issue was I asked for a refrigerator so I could store my own personal soft drinks (Coke). I was told none was available but I could take out Pepsi from the honor bar and replace them...More
Response from Kimberly R, Manager at The Westin Memphis Beale StreetResponded 5 days ago
Thank you for taking time to provide feedback from your stay. Please allow me to extend my apologies that you were billed. I do hope that the charge was reversed, if not please contact us at the hotel so we can rectify this...More
This property is overpriced for what they offer. It has the feeling that they nickel dime you. Front staff were sneaky. We reserved our room through the Sheraton app. For some reason they couldn’t find our reservation via the app and rereserved the room without...More
1 Thank NYCBOSTON
Response from Kimberly R, Manager at The Westin Memphis Beale StreetResponded 1 week ago
Thank you for taking time to provide open and honest feedback from your recent stay. Please allow me to extend my apologies for your stay not being what you had expected it to be.
Response from Carrie A | Property representative |
There is a fee for in room internet but if you sign up for the SPG - Starwood Preferred Guest program your in room internet will be available as a choice of a welcome gift when you attain Gold status and free when you attain... More
There is a fee for in room internet but if you sign up for the SPG - Starwood Preferred Guest program your in room internet will be available as a choice of a welcome gift when you attain Gold status and free when you attain Platinum status. Complimentary in room internet is also available to all Preferred, Gold, & Platinum when you book on our sites or through the SPG apps.