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Unfortunately, this was not a typical stay at a typical Marriott's based on our Silver Elite 20+ year experience.
Room heavily smelled like cigarette smoke grout on the tile floors was missing in numerous areas resulting in crud and unsightlyness. Staff response was 'Remodeling soon'...More
The staff was very attentive and did their best to accommodate me. The rooms were clean and spacious. This is one of my go-to places to stay whenever I am in the Memphis, TN area. I usually like the highest floor, and they did there...More
This hotel had one thing going for it: free breakfast. When we checked in, the room smelled so bad we had to leave immediately and ask for another. The one we were given smelled better but still had lingering weird odor in addition to the...More
Response from Kelly H, Guest Relations Manager at SpringHill Suites Memphis DowntownResponded 31 October 2018
Please accept our sincere apology for the issues you experienced with your suite and for the problem with the elevators.
It is our goal to provide all of our guests with an excellent experience and I am so sorry that we failed in...More
My sister and I travelled recently on a 10 day road trip and two of the stops were in Memphis. The first was an absolute hotel hell nightmare at a Fairfield Inn. The second was actually one of the best stays on the whole trip...More
Our room was large, clean, with AMPLE USB and outlet support for a family of four (a recent reviewer noted a lack of USB outlets, but we found the opposite to be true). The breakfast is pretty standard for a hotel of this level--buffet style....More