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All reviewskress buildingmain streettrolley linebeale stvalet parkingwithin walking distanceself parkcourt squarefew blocksbreakfast roomoatmealsitting areamud islandsofa bedfree breakfastcivil rights museumpool and hot tub
So you want the truth here you go. This hotel definitely did not meet my expectations and is definitely a 1 or 2 star hotel. When I first arrived my room air conditioning did not work. We was relocated to two king size suites. My...More
We arrived late evening to mass confusion. No real professionalism in sight. I chose this hotel because on one website said that the hotel was a 4 star hotel. This is tourist season and the hotel had 1 working elevator. When we got to the...More
Response from Kelly H, Guest Relations Manager at SpringHill Suites Memphis DowntownResponded 5 days ago
I am sorry to hear that you did not enjoy your stay this weekend and really appreciate you giving us your feedback. I will definitely pass along your comments to the appropriate departments. I also want to apologize for one of our elevators...More
I rarely am forced to give a Marriott property an average review. It teetered between average and poor. There was definitely no warm welcome upon entering this hotel. Admittedly it was roughly 12:30am, but what difference should that make. The room in which we stayed...More
Thank Lonnell D
Response from Kelly H, Guest Relations Manager at SpringHill Suites Memphis DowntownResponded 1 week ago
Dear Lonnell D,
Thank you for providing feedback regarding your recent stay at SpringHill Suites Memphis Downtown. I regret to hear that you encountered poor service; I appreciate the details provided - I will certainly follow up appropriately with our staff. We appreciate your frank...More
The hotel parking lot is a little confusing to find, using a GPS. The first hotel you turn into is not this one, but they were very polite and pointed us to the right place.
Check in was a breeze, and within 5 minutes, we...More
Great place, clean, friendly staff. Breakfast great. Perfect location. Was able to walk everywhere. Used the trolly to get to the civil rights museum. A lot of restraunts near by. I will stay here again.