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As others have said, this is a new hotel and it really is beautifully decorated with bright, cheerful colors, spacious breakfast area, very clean throughout! Pleasantly appointed rooms that were super comfortable, especially the bed. Nice big vanity in the bathroom, too, so you have...More
Thank Michelle M
Response from TinaM4799, General Manager at Holiday Inn Express & Suites - Memphis Airport WestResponded today
Hello Michelle M,
If you are available for our marketing department it would be AWESOME:)
Your review was great to read on this cold Sunday in Memphis.
Our team is working very hard to offer the true southern hospitality touch to the Holiday Inn Express...More
We have just returned from a 3 day stay at this hotel and really enjoyed it. The location is ideal for Graceland which as an Elvis fan is very important to me! we found the staff were helpful and friendly and answered any queries we...More
Response from Tina M, General Manager at Holiday Inn Express & Suites - Memphis Airport WestResponded 3 September 2018
Thank you so much for your comments.
We do offer a shuttle to the airport, Graceland and surrounding restaurants, however; we don't go to downtown Memphis.
I apologize for the miscommunication.
I'll make sure to print this for our employee area to uplift them for...More
The hotel/rooms were extremely clean and modern looking. The bed was very comfy and shower head had great water pressure. The breakfast was tasty with great variety. All the staff were very friendly and caring! Location was close to Graceland where we were attending a...More
Response from TinaM4799, General Manager at Holiday Inn Express & Suites - Memphis Airport WestResponded 5 days ago
It's "awesome" to know that you enjoyed our hotel.
So tremendously important to the team that our guest feel welcomed.
I actually stayed up all night making the biscuits:)
No, just kidding but you being a guest makes me and the team want to go...More
Memphis is the by far the most ghetto place I have ever seen... not to mention dangerous.
However. This hotel is brand new and has gates to lock cars in l for the at night sl they arent broken into or stolen.
Everything is very...More
Thank Stormie S
Response from TinaM4799, General Manager at Holiday Inn Express & Suites - Memphis Airport WestResponded 6 days ago
Hello Stormie S,
Thank you for your comments. Timothy is a jewel for our property. He exhibits the true reason we are in this business which is to service our guest. He will be recognized in front of his peers.
It saddens me that you...More
Wow!! Loved this place. Pretty new, since they built it in 2018. Tara is an asset to this place. Very friendly. She drove us to Graceland, there and back. She treated us like she knew us. The only negative was that they closed the guitar...More
Thank Josee L
Response from TinaM4799, General Manager at Holiday Inn Express & Suites - Memphis Airport WestResponded 1 week ago
I wish I could give you a HIGH FIVE!!!
Our guest are the only reason we are here. Thank you for your review.
TARA is a rock star with our guest and often goes up and beyond to make them happy.
I'm glad that you've...More