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Hotel Napoleon, An Ascend Hotel Collection Member

140 reviews
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Traveller (71)
Room & Suite (39)
Dining (6)
Overview
  • Excellent63%
  • Very good25%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Reviews (140)Write a Review
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36
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LanguageEnglish
84
36
10
5
3
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All reviewsnewspaper buildingcoffee machine in the lobbywithin walking distancefoot ceilingsvery nice hotel locatedboutique feelgrowing painsfront deskbeale streetan easy minute walkmodern roomsfree bottled waterbig bathroomfabulous staylocation is fantasticrestaurant downstairsstaff was extremely helpful
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1 - 5 of 138 reviews
Reviewed 3 days ago via mobile

By so close I mean the property is near perfect the rate is good the remodel of this building in the history of this building is excellent the front desk staff especially Eric was outstanding. However, we had a two nights getaway couples stay and...More

Thank P S
Response from Denise C, Director of Sales at Hotel Napoleon, An Ascend Hotel Collection MemberResponded yesterday

Thank you for staying with us. We apologize for the inconvenience you encountered. Our housekeeper only honored your request for Do Not Disturb, which was placed on your door. They came back once again prior to leaving for the day. While housekeeping was gone, we...More

Reviewed 6 days ago

I had the perfect room for my needs. It was easy access, and I felt safe. There were friendly, helpful people at the desk, and I had great maid service. Also, the hotel rate was within my means. Thank You. I will be staying at...More

Thank Kingsoriginal
Response from Denise C, Director of Sales at Hotel Napoleon, An Ascend Hotel Collection MemberResponded 4 days ago

Thanks so much for staying with us. We appreciate you sharing your experience. We look forward to having you stay with us again.

Reviewed 1 week ago via mobile

The rooms are big and the bathroom is nice with a nice shower (see pictures). The bed and linens were very comfortable. The area is quiet and I slept well. There was a large tv and plenty of desk space to do some work, free...More

1  Thank Ryan J
Response from Denise C, Director of Sales at Hotel Napoleon, An Ascend Hotel Collection MemberResponded 1 week ago

Hi Ryan, Thank you so much for choosing to stay with us. We love hearing about our guest experiences as well as any comments. We take pride in listening to our guests needs and finding new ways to accommodate. Changes to Luna are in the...More

Reviewed 1 week ago

Unique, affordable boutique hotel with stunning historical exterior and modern interior, just a few blocks away from great downtown restaurants, bars and venues, and sites. Rocky (manager) and staff are extremely attentive and friendly. Hoping their Luna Bar will eventually be open throughout the entire...More

Thank Aislynn75
Response from Denise C, Director of Sales at Hotel Napoleon, An Ascend Hotel Collection MemberResponded 1 week ago

Thanks so much for choosing our hotel for your stay in downtown Memphis. We appreciate you sharing your compliments. We are in the process of some major changes to Luna, it is a process, so we hope when you return you will see many changes....More

Reviewed 2 weeks ago

This hotel has promise, but if they want to appeal to the corporate travel group, they need to step it up. There's not much in the way of restaurants, etc. within walking distance, so I was leaning towards hitting the hotel restaurant. The restaurant is...More

1  Thank Janice C
Response from Denise C, Director of Sales at Hotel Napoleon, An Ascend Hotel Collection MemberResponded 1 week ago

Thanks so much Janice for staying with us. We appreciate you sharing your comments concerning Luna. We have just made some major changes to the management of the restaurant and are in the process of redoing menus as well as many other items. We hope...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$173 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$173 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (71)
Room & Suite (39)
Dining (6)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Notfreud
19 January 2018|
AnswerShow all 4 answers
Response from Denise C | Property representative |
We do not have a laundry facility, but can send off to the cleaners.
1
Vote
Robyn D
14 August 2017|
AnswerShow all 9 answers
Response from futurenurse121 | Reviewed this property |
There was a mini fridge discreetly tucked away in a cabinet near the tv
1
Vote
gtuck04
13 July 2017|
AnswerShow all 8 answers
Response from futurenurse121 | Reviewed this property |
The valet was reasonable and your car is parked secured
0
Votes
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123
Room Tips
"Rooms on the rounded corner have the best view."
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"Read reviews and select a different hotel"
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"Five floors -- we were on the 4th and it was very quiet."
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"get a room away from the ice machine"
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