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Monterey Hotel, Sure Hotel Collection by Best Western

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St. Saviours Road, JE2 7LA
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Traveller (190)
360
Panoramas (12)
Room & Suite (141)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 26 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
The well located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Positioned on the edge of the island's capital, St Helier, the hotel is a six minute walk from the main pedestrian shopping areas through the Millennium park. Full restaurant facilities with an all day bar menu are available. The on-site indoor swimming pool complex includes a steam room, spa bath and mini gym that are available free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Car hire
Conference facilities
Car park
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Taxi service
Banquet room
Meeting rooms
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, French
1105Reviews39Q+A100Room tips
Traveller rating
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Most Recent
186534Phil19 wrote a review Oct 2022
Glasgow, United Kingdom11 contributions13 helpful votes
Great Hotel , Very attentive staff and lovely food Lovely big bed and room Walk in Shower . Patio doors to the swimming pool Very comfortable lounge areas Its quite a walk to the centre of St Heiler for someone with mobility problems but there is a bus stop near the hotel
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Buy an all day bus pass its well worth money for travelling around the island
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zoe Harris wrote a review Oct 2022
9 contributions
Stayed here from Friday 21st to Monday 23rd October. As soon as we checked in at the Monterey the staff could not do enough. Diligent, attentive and friendly. The staff here could not do enough to make us feel totally at ease throughout our stay. They absolutely loved my son. The young girl with the long black hair made such an impact on our stay my 4 year old wanted to buy her a gift to show her just how much he loved her presence. He bought her a chocolate bar and I hope she liked it!! Every single member of staff made us feel at home. Nothing was too much for the staff at the Monterey Food was absolutely wonderful! The facilities were second to none. With access whenever we wanted! Organising taxi services, days out, excursions etc was simple and easy thanks to the staff at the Monterey We will be back Thanks so much for a wonderful stay Neil, Zoe and little Charley be xxx
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 4 weeks ago
Thank you for your wonderful review. We are all delighted that you enjoyed your stay with us here at the Monterey. We hold a Gold level Investor in People Award at the hotel which we feel assists us in meeting guest expectations. Your feedback is appreciated. Thank you once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mal96 wrote a review Oct 2022
Derry, United Kingdom24 contributions20 helpful votes
Returned to Montery in September following a stay in July ,and I can certainly say we were disappointed .Our. room was bright and airy with lovely modern furniture bathroom had a great walk in shower, ,plenty of storage space in bathroom .Any request we asked for on our reservation was honoured .Staff at reception were friendly and helpful as were house keeping who kept room immaculate.Breakfast was good plenty of variety and staff very attentive .I will certainly be returning to the Montery Hotel ,and thank you to the Manager for his lovely welcome. back.
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Date of stay: September 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 4 weeks ago
Thank you for staying with us again and we are delighted that you enjoyed your return stay. We hope to welcome you back once more should you choose to visit Jersey at a future date. Thank you for your valued custom and feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laurence brown wrote a review Oct 2022
4 contributions
Excellent week in Jersey staying at the Monterey, very comfortable, friendly and helpful staff with very good variety and quality of meals. Couldn't fault anything. Loved Jersey and would happily visit again.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
Room Tip: Excellent facilities, often just myself and one other using them.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 4 weeks ago
Your 5/5 review is greatly appreciated by our team here at the hotel. It's great that you loved Jersey and we are pleased you trusted us to be a part of your experience here on the Island. Your comments on our catering and service are very much valued. Thank you for your custom.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephen M wrote a review Oct 2022
Market Harborough, United Kingdom312 contributions125 helpful votes
Very friendly and superbly efficient staff at the front desk, restaurant and housekeeping made our stay very enjoyable. Room was very large and comfortable though road noise was noticeable, even in the winter - I think to make up for the very low speed limit, islanders like to have VERY noisy cars and motor bikes! The hotel is a bit out of town but there are frequent buses to the port area (£2.10 fare) if you do not fancy the 10-15 minute walk. A more-than-adequate breakfast was included in the price.
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 4 weeks ago
Your feedback on our town hotel and information to travellers is appreciated. It is rare to receive comments on noticeable vehicle noise and we are sorry this may have disturbed you at times. By way of note we occupy a larger town site and a great number of our bedrooms do not face any roadway at all, such bedrooms may be easily requested at time of booking should this be a concern. We are pleased you had a great room and felt we had super staff. Thank you for your valued custom and feedback. It is appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary C wrote a review Oct 2022
1 contribution
Recently stayed at this Hotel stayed in a Superior Room would have liked to have been in one that overlooked the pool but was on the 4 the floor with a street view. It was very hot in the room & the window hardly opened but there was a fan in the room which we used. We had dressing Gowns & slippers hanging in the wardrobe personally I would have liked them to have been nicely folded on the bed. There was an Iron & Ironing Board also in the wardrobe. We had an Hospitality Tray with Tea Coffee Chocolate Milk Sugars Biscuits these were replenished daily. The Bed was lovely and Comfortable. The Bathroom was a nice size with Bath & shower over the Bath plenty of hot water & Toiletries. Towels. There was a hairdryer in the drawer. The meals in the Evening were very nice & well presented with choice of starter main & Dessert. Breakfast was Buffet style. All the staff were friendly & helpful & well presented. There is an outdoor Swimming pool with seating but it's not heated there is a very small Gym indoor pool Jucuzzi Sauna. Towels are provided in the indoor pool. I found the water to be quite cold but the Jucuzzi was perfect. Only downside was the hotel itself is quite a walk from the Town but quicker to walk through millennium park. There is a CO OP just around the corner with a cafe Dunelm & Peacocks inside it. The public bus stop outside just near the hotel. The hotel reception will also book trips out for you. I would recommend this hotel to ppl but I wouldn't stay here again only because it was Abit of a walk to the town other than that then I would.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 14 Oct 2022
Thank you for your review and comments. Your feedback is appreciated. All our bedroom windows do open but many are restricted in their degree of opening to meet local legislation. A public bus service is available outside of the hotel and we do have a large free car park if a car is hired. Thank you once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caroline wrote a review Oct 2022
1 contribution
The MONTERAY HOTEL. We were on a coach trip from CHANDLERS COACHES AT WESTBURY. The welcome we had from reception staff was so nice.NELSON made us feel special, and any questions we had during our stay,it was nice to know that all of the reception staff were there to help us. Our room so nice and clean and the bed was cosy and soft. House keeping did a lovely job keeping our room nice during our stay. The food was outstanding and so very well presented on the plate. It was nice to walk into every meal with the tables laid nice and the staff welcoming. We both enjoyed every meal and such a lovely variety of food.The kitchen staff took a lot of pride in there work. CHARITY was a sweet and lovely lady,she always wanted to make our meal time a lovely experience. (From the lady who didn't want starters) Please compliment ALL your staff who are trained to a very high standard.Our whole 5 day stay was so enjoyable,and we were looked after so well. The hotel was so clean,and kept up to a high standard. Thank you to all members of staff.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: You must stay at this hotel,very central in walking distance to ST HELIER town centre. So many...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 14 Oct 2022
Thank you for your wonderful review and 5/5 review. Our team of staff are delighted that you found us to be well trained and informative and that this appears to have added to your stay. We appreciate your kind comments on our catering and cleanliness. Your custom to the Monterey is valued and appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter B wrote a review Oct 2022
2 contributions
Once again booked a Go-Jersey deal. Hard to see how they can do such packages for the money. Stayed here 5 times now. Great staff and as good a breakfast as you will find anywhere and at 07:30, great for workers. See you next year. ……………………………..
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 14 Oct 2022
Thank you for your custom and for expressing your satisfaction with our hotel and its pricing. Our team of staff are delighted with your kind comments. Your review is greatly appreciated. We hope to welcome you back to the Monterey at some future date.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graham wrote a review Oct 2022
Reading, United Kingdom3 contributions
Staff wonderful and always friendly and willing to chat. Food excellent, well prepared and presented . Rooms comfortable and well kept by cleaning staff. Only criticism only 1 evening of entertainment but we were just out of summer season not sure if there was any during season though Would definitely recommend
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ray wrote a review Oct 2022
1 contribution
Very enjoyable stay in Monterey hotel. Friendly staff, good food and good size rooms with comfortable bed. Used indoor pool, steam room and Jacuzzi, all good. Great selection of gin's in the bar. Good selection of evening meals. (We were half-board). Hotel is 15-20 mins walk to the bus station but some buses do stop outside the hotel.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 10 Oct 2022
We are delighted that you feel able recommend us following your stay and that you liked our half-board catering, our accommodation and our indoor leisure facilities. Thank you for your custom. We are a short walk to the start of the main shopping areas which are easiest accessed via the Millennium Town Park. Equally, if you consider hiring a car then we have a large amount of free parking, which is more unusual for a town hotel. Easy access to the public bus service is available alongside the hotel. Thank you once again for choosing to stay with us at the Monterey.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$105 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
monterey hotel st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
73
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MONTEREY HOTEL, SURE HOTEL COLLECTION BY BEST WESTERN - Updated 2022 Prices & Reviews (St. Helier, Jersey)

Frequently Asked Questions about Monterey Hotel, Sure Hotel Collection by Best Western
Which popular attractions are close to Monterey Hotel, Sure Hotel Collection by Best Western?
Nearby attractions include 16 New Street Georgian House (0.9 km), Howard Davis Park (1.2 km), and Jersey Museum & Art Gallery (1.1 km).
What are some of the property amenities at Monterey Hotel, Sure Hotel Collection by Best Western?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Monterey Hotel, Sure Hotel Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Monterey Hotel, Sure Hotel Collection by Best Western?
Conveniently located restaurants include Bellagio, Bollywood Bytes Restaurant, and Indian Ocean.
Are there opportunities to exercise at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does Monterey Hotel, Sure Hotel Collection by Best Western offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Monterey Hotel, Sure Hotel Collection by Best Western?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Monterey Hotel, Sure Hotel Collection by Best Western?
Many travellers enjoy visiting Mont Orgueil Castle (5.8 km), La Hougue Bie Museum (2.7 km), and Battery Lothringen (5.9 km).
Does Monterey Hotel, Sure Hotel Collection by Best Western have any great views?
Yes, guests often enjoy the city view available here.