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Monterey Hotel, Sure Hotel Collection by Best Western

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Traveller (206)
360
Panoramas (12)
Room & Suite (137)
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About

#2 of 25 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
The well located AA 3 star Monterey Hotel offers a high standard of comfort and service to both the leisure and business traveller. Positioned on the edge of the island's capital, St Helier, the hotel is a six minute walk from the main pedestrian shopping areas through the Millennium park. Full restaurant facilities and a bar menu are available. The on-site indoor swimming pool complex includes a steam room, spa bath and mini gym that are available free of charge to our guests. A large outdoor swimming pool is also available for fine days. The hotel is directly on the island's bus route network and offers the convenience of excellent complimentary parking facilities. Graded 3 stars by the AA
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Car hire
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Special diet menus
Taxi service
Banquet room
Meeting rooms
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French
Hotel links
Special Offer:Lowest Price When you Book Direct! CLICK HERE to view
1177Reviews39Q+A100Room tips
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garysumption wrote a review Dec 2023
1 contribution
Second stay here; just as happy as first time. Staff always friendly and helpful, an 'off piste' request is never a problem, just a task to be completed as quickly and efficiently as possible. Hotel convenient for both town centre and getting around the island.
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 12 Jan 2024
Thank you for your repeat custom and great comments. Our Monterey Hotel Sure Collection by Best Western is well located with great parking and is always a popular choice for new and returning visitors to Jersey. FAQ: For those looking to book, our town centre Best Western Royal Hotel, situated nearby, is our sister hotel on the Island and is a fully braded Best Western hotel. This provided added choice when booking within Best Western locally. Thank you once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ged H wrote a review Oct 2023
2 contributions
Hotel's Favourite
Brilliant stay at this well run and welcoming hotel. Food was excellent throughout and complements to the chefs and kitchen staff. Of especially note were the waiting and reception staff, who were polite, professional and extremely friendly - they could not have done more to make out stay such a pleasant experience. Thank you to the Monterey and I have no problems with recommending the hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nothing of note
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Linda T wrote a review Oct 2023
3 contributions
We have just returned from a stay at the Monterey the hotel was really lovely rooms clean and everything you need in them .the breakfast was amazing food was hot and the staff were great nothing was any trouble for them and everyone was polite and helpful .there is a bus stop to take you I to town right outside if the hotel I would certainly recommend and stay there again myself
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 31 Oct 2023
It is wonderful that you enjoyed your short break. Our staff are delighted that you enjoyed our catering, service and cleanliness. Your five star review in all areas is much appreciated as is your recommendation to fellow travellers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dimps wrote a review Oct 2023
Swanage, United Kingdom44 contributions12 helpful votes
Discovered by chance. Lovely and clean, rooms are a nice size. Good amount of storage space with a double wardrobe, bedside drawers, a chest of drawers, and a dressing table. The usual tea making facilities, spotless cups and glasses and they do replace the coffee etc. The staff are very helpful and friendly. A special me tion to Alvin in the restaurant he was especially smiley and friendly. The breakfast was very nice, a good choice of full English and continental. The evening meal we had once and was very nice but a tad pricey for what it was. There was a small indoor swimming pool, more to splash around rather than swim, and there was a sauna and an outdoor pool, we didn't do that, though, as too chilly. Reception staff are super helpful. If we visit Jersey again, we would return to this hotel.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Katherine R wrote a review Oct 2023
2 contributions
Despite the weather and a few minor details, the hotel was great, the staff were exemplary. Always friendly and helpful. The hotel has a good restaurant, bar and a nice swimming pool (inside and out).
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sharron R wrote a review Oct 2023
2 contributions
Lovely hotel ,the food was excellent with a good choice 3 course meal in the evening, even though there was a problem with the gas supply on the island. The breakfast choice was very good and nicely cooked the croissants were heavenly! All the staff were were very pleasant and nothing was too much trouble for them. We upgraded to a superior room on the ground floor which gave us access to the outdoor pool, the room was very spacious and the bathroom was much larger (well worth the extra money paid). No air con in the room but a portable fan was available to use. Wine and beer prices not excessively expensive . Hotel situated about a 15 minute walk from liberation square, but a good bus service available from outside the hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 18 Oct 2023
Thank you for your kind comments and five star review score. Guests have a shorter walk to the high street via the Millennium Town Park and directions are available from reception if needed. Thank you once again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lindie W wrote a review Oct 2023
1 contribution
The room was love bed super comfy. The staff was very friendly and dealt with any issues we had swiftly. We used the jacuzzi,was very great. The steam room sadly was off(they had a problem with the temp) Very relaxing time anyway. Thank you. Would love to stay longer.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 18 Oct 2023
We are delighted you enjoyed your stay and that you felt very relaxed at our Monterey Hotel, Sure Collection by Best Western. Thank you for your custom and valued feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Belinda wrote a review Oct 2023
Trowbridge, United Kingdom79 contributions30 helpful votes
Visited this hotel on an organised coach trip, so wasn't expecting too much. We were so pleasantly surprised with the whole experience. The young staff were friendly, efficient and helpful and the evening meal was excellent and exceeded all expectations. Our bedroom was spacious with a large flat screened T.V. and plenty of drawer/ cupboard space. The only set back was the small bathroom which smelt of damp and hard pillows which were replaced immediately on request. The hotel had been very tastefully refurbished and afforded a very pleasant ambience. Just a short stroll to city centre and a bus stop outside the hotel.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 18 Oct 2023
We are pleased you liked our team of staff and thank you for your valued feedback. This is appreciated as has been your custom to our Monterey Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mal96 wrote a review Oct 2023
Derry, United Kingdom26 contributions20 helpful votes
The is our third visit to the Monterey Hotel.We were greeted at reception by receptionist "Faith "who was polite and very informative.,we had a lovely room with access to outdoor pool , room was very clean plenty of toiletries and towels .Breakfast was lovely plenty of variety and any special requests met by very friendly and polite staff.This hotel should be graded 4 star and I would highly recommend it.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 18 Oct 2023
Your repeat stay is much appreciated by us here at the Monterey. Thank you for your kind comments in respect of our team of staff and for your wonderful feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Denise B wrote a review Oct 2023
1 contribution1 helpful vote
The staff were all so lovely couldn't do enough for you. The food was excellent the whole stay was very relaxing. Highly recommend this hotel. It was quite a way from the town but as I like walking was not a problem, also there are plenty of busses. Lots of museums to go to + the castle, zoo and lots more. Great stay.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Manager Jersey, General Manager at Monterey Hotel, Sure Hotel Collection by Best Western
Responded 18 Oct 2023
Thank you for your kind comments and top review score. We are delighted you enjoyed a great stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,165 - HK$1,650 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
monterey hotel st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MONTEREY HOTEL, SURE HOTEL COLLECTION BY BEST WESTERN - Prices & Reviews (St. Helier, Jersey)

Frequently Asked Questions about Monterey Hotel, Sure Hotel Collection by Best Western
Which popular attractions are close to Monterey Hotel, Sure Hotel Collection by Best Western?
Nearby attractions include 16 New Street Georgian House (0.9 km), Howard Davis Park (1.2 km), and Jersey Museum & Art Gallery (1.1 km).
What are some of the property amenities at Monterey Hotel, Sure Hotel Collection by Best Western?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Monterey Hotel, Sure Hotel Collection by Best Western?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, free parking is available to guests.
What are some restaurants close to Monterey Hotel, Sure Hotel Collection by Best Western?
Conveniently located restaurants include Kyoto Restobar, Indian Ocean, and Bellagio.
Are there opportunities to exercise at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Monterey Hotel, Sure Hotel Collection by Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does Monterey Hotel, Sure Hotel Collection by Best Western offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Monterey Hotel, Sure Hotel Collection by Best Western?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Monterey Hotel, Sure Hotel Collection by Best Western?
Many travellers enjoy visiting Mont Orgueil Castle (5.8 km), La Hougue Bie Museum (2.7 km), and Battery Lothringen (5.9 km).
Does Monterey Hotel, Sure Hotel Collection by Best Western have any great views?
Yes, guests often enjoy the city view available here.