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About

#14 of 26 hotels in St. Helier
Location
Cleanliness
Service
Value
The Royal Yacht opened July 2007 and has since been regarded a 4-star grading by the AA. The Royal Yacht boasts a fantastic, location in the centre of St. Helier adjacent to Liberation Square. Modern and elegant, this hotel overlooks the harbour and is a stone's throw from the main shopping centre, with many restaurants and bars. En-suite rooms decorated in a warm, modern style, with air conditioning, flat screen televisions, telephone, hairdryers, tea & coffee facilities and more.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Nightclub / DJ
Car hire
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish, German
2965Reviews45Q+A100Room tips
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Rob C wrote a review 23 Sep
Wimborne Minster, United Kingdom23 contributions19 helpful votes
Thank you for a wonderful 5 day stay in Jersey. Lovely helpful staff. Very peasant room. Fab food. Great location. The pool and leisure complex are an added bonus. The only slight downside is the smell of cigarette smoke at times whilst using the restaurant in the evening at busy times. But sadly, this seems to occur throughout the island. Highly recommended.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LouiseHudds wrote a review 22 Sep
Wakefield, United Kingdom19 contributions12 helpful votes
Great location. Staff in reception professional & welcoming. Housekeeping staff friendly & rooms kept to a high standard. We were given a tiny, dark room that faced immediately onto another room whilst our friends had much better & more specious rooms. We raised this with the front desk & were swiftly moved which was great. We would likely not stay here again as the hospitality staff in the restaurant & bar were extremely unfriendly & rude. We did raise this on our departure & were assured it would be addressed.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Experienced Traveller wrote a review 19 Sep
London, United Kingdom6 contributions
My wife and I visited Jersey in 2008 and had stayed at the Pomme d’Or over the road from the Royal Yacht, and had seen how vibrant and trendy the hotel seemed. Unfortunately, scratch beneath the surface and you discover issues. We arrived very late one evening and had immediately wanted to goto sleep after a busy day. The room at first glance seemed very good but we struggled to sleep properly and when we awoke we realised just how bad the mattress had been as we were both very sore. Looking more closely at the mattress it was clear it needed replacing and when we looked up the retail price of the mattress we were surprised to see it was around the same as a 2 night stay. Breakfast was a pretty average affair. The serving staff were excellent in trying to meet customer expectations but the food quality was mediocre. Fresh eggs were available to order but it seemed they didn't know what a sunny side egg was. We had always planned to move rooms anyway after the first night so we returned our keys and I highlighted to, what appeared to be the head of FOH, that the mattress needed replacing, that we didn't sleep well and felt sore. We didn't receive an apology or any empathy whatsoever. We simply got a response that she would pass the feedback on. We moved rooms and the mattress was much better, but not amazing (presumably because the hotel buys cheap mattresses). Throughout our stay the WiFi was very slow and the TV in the room would frequently stop streaming videos. This seems to be a known issue. Poor WiFi might have been passable more than 10 years ago, it isn't now. When we visited Jersey in Aug 22 the temperature was 25-28C, not extremely hot but enough to want to use the air conditioning as it was provided. Unfortunately, the air conditioning was not very effective. I would set the temperature to 19-20C but it didn't get close to 20C. The hotel staff would tell me to phone reception if there was a temperature issue and I never really got a good explanation as to why I needed to do that. I suspect that the hotel doesn't have enough BTUs in its air conditioning units to cool the whole hotel properly so they are trying to micromanage their capacity. The communal areas had no AC at all and was very hot. Overall a very disappointing stay. The hotel management need to invest more into the hotel if it wants to keep its seemingly good reputation. It cannot rely on the majority of its staff who are doing their best to keep customers happy when the facilities do not live upto the image the hotel is giving. Recommend not to stay here until management take action.
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Date of stay: August 2022
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Terry W wrote a review 18 Sep
Nottingham, United Kingdom176 contributions63 helpful votes
Recently had 7 nights at this hotel. Situated in ideal spot in St. Helier close to the town centre restaurants and the bus station. Very clean hotel with spacious rooms and facilities. Excellent breakfast with a good choice. Lively bars at the hotel which are clearly popular with locals. Impressed with all the staff we came across who were all friendly and efficient. A good choice for tourists.
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Date of stay: September 2022
Value
Location
Service
Room Tip: Larger rooms are in the new side. All appear quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sally G wrote a review 14 Sep
London, United Kingdom10 contributions20 helpful votes
we stayed Monday to Friday so missed the weekend noise reported by others . Positives: - quiet room - we were on the fourth floor. - nice room, shower excellent and nice toiletries provided. - housekeeping helpful and provided an iron and ironing board promptly when requested - Spa treatments really lovely - food nicely cooked if a little overpriced - nice selection of cocktails - good central location Negatives: - All the public spaces have dance type music playing all the time . Very annoying and not suited to the average age of the clientele - bath towels on the small side - for hotel guests there is only one space you can sit other than your room without purchasing food or drink . This is a very comfortable lounge but is completely enclosed in the centre of the hotel, no windows at all …and of course filled with dance music all the time. Will definitely return to Jersey, but not to this hotel
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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QueenOfHols31 wrote a review 7 Sep
Kilwinning, Scotland, UK186 contributions172 helpful votes
Visited Jersey for the first time last week with friends and stayed in platinum room with balcony overlooking harbour/square. Lovely welcome from reception, room gorgeous and very well equipped and clean. Restaurant for breakfast was beautiful and food really good. The bar at the front is very busy, due to excellent location no doubt, and staff friendly. Prices - not cheap - but a sign of the times, and if you want to sit somewhere nice that's the premium you pay! Would definitely recommend and hopefully return here in the future. Thanks.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: You pay a premium for front rooms but worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Damien H wrote a review 4 Sep
Woking, United Kingdom56 contributions25 helpful votes
The hotel is ideally located right in the mix of St Helier. Immediately on arrival we could see what a buzzy atmosphere it had with the bar / restaurant outside absolutely packed and a wedding also on at the hotel. The welcome from the reception staff was ok if a little underwhelming. May be we are spoilt in places we visit but at the best hotels everyone goes out of their way to say hello and smile - this doesn't happen here. Our room was superb - spacious and we had a balcony overlooking the museum and cafe courtyard. The balcony is very spacious and you could spend time here. Room is clean, shower is great, bath a nice size - and we were very happy with this. However, i can certainly imagine there are other areas of the hotel where it would be very noisy into the night / morning. Breakfast was a bit chaotic - may be due to understaffing. Chef's were very efficient and cooking fresh eggs on demand in a cramped space and the variety and quality of food was generally very good.
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Date of stay: August 2022
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah R wrote a review 2 Sep
1 contribution
The bar staff were so rude on my last visit. I had been waiting over 15 minutes to get served. I thought surely I would get served when I was the only customer left at the bar. I asked one member of staff if I could get served, he did the hand gesture to me meaning shut up. I asked another bar member who had been serving then just stopped to wipe glasses. I explained I would like to be served. He said, "What can I do?". This Hotel claims to be luxury but it really is not worth that status. There are far better establishments to go to in Jersey with much better customer service.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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George S wrote a review Aug 2022
Guildford, United Kingdom198 contributions96 helpful votes
Well this is tricky, the hotel is fabulous in a great location the breakfast was really good and we used the spa and again amazing. I would of given this 5 stars but we stayed on a weekend and I can tell you if you get the wrong side of the hotel you can hear when the pubs kick out, and again when the nightclub below kicks out, and then the queue for the local burger shop all below your room it was exhausting as this does not end until 3am. Stay her just make sure you get the front, back or right hand side and not the old part of the hotel for a room.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Loopyloo02 wrote a review Aug 2022
Whitehaven, United Kingdom94 contributions67 helpful votes
I have been to this hotel before, this time my husband booked the platinum room, what a mistake, the room we were given first was directly next to the lift, continuous lift noise and we were also next to the stairs that adjoin the old building, so noise from guests also, we asked to be moved, not a problem, oh how they must have laughed, our first night was Thursday so the noise from outside was minimal just the internal noise, the following nights were a nightmare!! The platinum rooms are on the front of the hotel, so below you have the hotel restaurant and the cafe bar, the noise from the cafe bar over the weekend is deplorable. It went on until after 2am making sleep virtually impossible, to top it off on the Sunday afternoon i was so tired i thought I would have a couple of hours sleep, which I saw as a waste of good holiday time as the weather was fantastic but I needed it so much due to the lack of sleep on the previous 2 nights, however, that wasn't going to happen, there was a party in the restaurant and the speakers from the party were on the balcony and all you could here was persistent bass noise at a ridiculous volume. so another day and night of sleep depravation on Sunday as well. The cafe bar does lovely cocktails, however, when the weather is nice all the windows are pushed back and it effectively becomes part of the outside area, where people can smoke, and wow how inconsiderate are they, one row of tables inside and then 4 outside, all smoking tables and if you sit on the inside ones, people immediately next to you start smoking not giving a damn about your pleasure. the whole outside is covered with large umbrellas so in my opinion this should be considered an extension of the inside area not the reverse. The rooms are nice but nothing special, they are a bit tired, patches on the carpet, poor shower pressure and dirty shower head, also, if you like a large bath towel take your own, 2 small bath towels and 2 small hand towels. Needless to say, following our previous stays there this was an utter disappointment, we will not be returning and i am sure there are other places that you can better spend in excess of £1500 for 5 nights!!
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Date of stay: August 2022
Value
Location
Service
Room Tip: Do not waste money on a platinum room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$139 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel royal yacht, royal yacht st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
109
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Frequently Asked Questions about The Royal Yacht
Which popular attractions are close to The Royal Yacht?
Nearby attractions include 16 New Street Georgian House (0.3 km), Maritime Museum (0.2 km), and Jersey Museum & Art Gallery (0.05 km).
What are some of the property amenities at The Royal Yacht?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Royal Yacht?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Yacht?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Royal Yacht?
Conveniently located restaurants include Bellagio, TGI Fridays - Jersey, and Caffe Ristorante Italia.
Are there opportunities to exercise at The Royal Yacht?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Royal Yacht?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Yacht offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Yacht?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to The Royal Yacht?
Many travellers enjoy visiting Mont Orgueil Castle (6.7 km), La Hougue Bie Museum (3.8 km), and Battery Lothringen (4.8 km).
Does The Royal Yacht have any great views?
Yes, guests often enjoy the harbour view available here.