We stayed for 3 nights in October in a platinum double room which had a large terrace overlooking the harbour, the room was lovely, as was the large terrace which we made use of in the morning and even drinks late at night. After our first night we realised that the coffee machine didn’t work, the shower had a few leaks so was squirting water in random directions, and the pillows weren’t fit for purpose (completely flattened when you put your head on them). I asked at reception for some more or replacement pillows, for the coffee machine to be repaired or replaced, and to inform them about the shower, I wasn’t expecting that to be repaired whilst we were there though. When we returned to our room that night we had more pillows, a new shower head attachment had been left out on top in the bathroom - don’t know why, and it was still there when we checked out, the actual shower leaks hadn’t been repaired. Unfortunately in the morning we realised that they hadn’t repaired or replaced the coffee machine, and incredibly annoyingly the bath towels had been replaced - the day before we had lovely huge bath sheets, the replacements were tiny ‘just fit around your body’ towels. We had hung the towels up and not put them in the bath for replacement, so they shouldn’t have even been replaced. However, my biggest complaint is of housekeeping (I’m assuming it was housekeeping). I was unwell one day and spent the whole day in bed sleeping. We had the ‘do not disturb’ sign on the door so housekeeping rang the room late morning to ask if we wanted the room done, I said 'no thank you not today'. But 3 times during the course of the day somebody let themselves into our room when I was asleep, the noise of the door woke me up each time, nothing was said by whoever it was, they would just close the door again when realising somebody was there. This was incredibly unsettling, I was unwell, asleep in bed and woken up by a stranger letting themselves in… 3 times! They had called us, we had the do not disturb sign on, but they still kept letting themselves in! I couldn’t lock the door from the inside otherwise my husband wouldn’t have been able to get back in. We ate the from The Grill in The Cabin bar one night and it was fabulous, the food was delicious and beautifully presented, we also ate at Zephyr out on the terrace one afternoon, again the food here was also delicious. We highly recommend the food at both The Grill and Zephyr.…
I have stayed here many times beforeand its consistently good. The staff in all areas of the hotel are always polite and helpful but the restaurant staff are exceptional. The location is hard to beat and a lively bar with a great vibe at the front of the hotel. If you like a modern hotel with a buzzing social atmosphere then the Royal Yacht is the place to be in St Helier.
This place is right in the heart of the town so perfect location - rooms were nice and big in the new part of the building. What nobody tells you apart from reviews that DO NOT GO ON A WEEKEND. They have a nightclub in the hotel that is open till 2am! The music was so loud and bouncers on the door when you try to come back after a night out. For the young crowd probably great but for those that do not club it was hell. I had a lovely huge room but had to ask to move because I could not sleep as the music was so loud on floor 2. They moved me over to the older part of the building - a much smaller room with smaller bed but it was quiet. Due to moving after midnight, they put me in a room that they were not sure if it was clean or not. At this point I didn't care but the bathroom was not clean and then I found why the room was empty. Right by the door the carpet was completely soaked There must have been a leak in the bathroom and so the floor was soaking and there was a smell. I didn't care too much at this point as I just wanted to sleep. Got no discount for them giving me a smaller room. The aircon was useless - just blows out air, not hot or cold. Did not get a chance to use any of the areas apart from breakfast. So for me it was completely packed in the streets around the hotel and the club that it would put me off going back there. A week day I might consider it but would try other options first.…
Well once again A fantastic stay at The Royal Yacht . Lovely room spotless with a comfy bed and amazing shower , plus it had a large balcony with great views over the town and harbour . As usual all the staff were both friendly & helpful , but the standout staff member was William at breakfast such a nice kind friendly man . Breakfast was again very good with stunning views over the harbour and town . Look forward to our next visit .
Great food and drink. Swift service and good atmosphere. Next visit to Jersey I'll definitely book a room at the Royal Yacht and save on countless taxi trips. I didn't get a chance to explore St Helier but I'd suggest that the Royal Yacht is well placed for business or pleasure.
Was a touch concerned after reading some previous reviews. My partner was there for work so I came over for the stay. Hotel is in a great location, very clean and attractive with quietly attentive staff. Only ate breakfast which was good and the bar on the ground floor was excellent. The spa facilities were excellent, good clean gym, lovely pool with steam rooms, sauna, heated beds, foot bath & tropical shower. I spent a very relaxing couple of hours there after a gym session. My only complaint was we ended up being booked in a bronze room - not the hotels fault - which only had a double bed and was quite small with no view. Next time we would make sure we got a bigger room. But all in all a good stay
Myself and my partner stay every July this year was better than ever it was great to see solam the breakfast chef who is always organised and his eggs spot on reception seemed more organised this year and all the staff were friendly and had a wicked sense of humour not forgetting the grill that is a must to try and the gentleman that's normally running the bar who has been there many years is interesting to chat to he is quite full of knowledge sorry we didn't get to see the barman who is normally upstairs and makes my partner a fruitie bootie we find it a great place to stay central to everywhere
We booked a Platinum Double room with balcony overlooking Liberation Square and the marina. We arrived by ferry very early in the morning and went to drop our bags at the hotel before venturing out for the day, much to our surprise, and delight, we were told that a room was available if we wanted to check in early, excellent! We wont expect the same same every visit, we just got lucky i think! Reception staff and check-in was polite and courteous, indeed the reception staff couldn't have been more helpful throughout our stay. The room was large, well appointed with a large bathroom with a bath, and separate show cubicle. The room had the usual tea and coffee making facilities, a fridge and safe along with ample wardrobe space, dressing gowns and slippers (although we found the slippers dirty and can only assume they were left from the previous guests) but they were quickly replaced. Bed was very comfortable, large wall mounted TV, interesting lighting options to meet your mood, a balcony which in our room was on a corner, so slightly smaller than the rooms towards the middle of the hotel where the balcony's are larger. Breakfast was very good with a buffet to meet most peoples needs, there are several bars and restaurants in the hotel, disappointing that the Champaign Bar was closed whilst we were there, but the place to be is..sitting outside under the heated umbrellas enjoying cocktails watching the world go by - all in all a great location, classy hotel with a good reputation! We would certainly stay here again!…
The hotel keeps on getting everything right. Rooms, service, food, bars, even a spa hidden in the hotel depths. Really rate the breakfast, one of the best ever. 5th time in the Royal Yacht now and literally the only place I would choose to stay in St Helier.
We had a gold double. It was clean, spacious, towels and toiletries restocked. No view but we knew that. The food was excellent and about on par for other eateries. Great location, staff were efficient and polite. It seemed a lot of locals also chose to spend time there. Breakfast was tasty and well organised, felt like a restaurant not a canteen. One suggestion, some bread rolls, sometimes fancied a bacon or sausage sarnie as opposed to a full breakfast and some hot water to top up the tea. Good to have freshly cooked eggs. The spa was lovely and the facial by Valentine was well worth the money. Quite traditional but I liked that. Could even borrow a brolly on the on day it rained. Can't speak about the smaller rooms but ours was great.