We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Jersey Hotel & Spa

avatar-imageavatar-imageavatar-image
Traveller (873)
360
Panoramas (8)
Room & Suite (299)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#6 of 25 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Charming
Languages Spoken
English
2372Reviews38Q+A100Room tips
Traveller rating
  • 1,315
  • 651
  • 259
  • 88
  • 59
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Cosmopolitan595846 wrote a review 17 Feb
1 contribution
Just returned from a three day break with my partner at the hotel. We were there celebrating our ten year anniversary and had a fantastic time. Transport from hotel was very easy as we were able to pick up a taxi from right outside the airport with no waiting time. The journey to the hotel was only 20 mins. Taxi driver was very informative and so friendly. As soon as we walked through the door of the hotel we received excellent service. Reception staff were lovely and showed us to our room. We didn’t arrive until late so dropped our bags and headed straight out to the Italian restaurant just around the corner from the hotel where we had a lovely meal. On returning to the hotel my partner mentioned that our view from our room was obstructed by the roof on the lower floor and that we had hoped for a better view of the beach. The receptionist looked for an alternative room and we were moved straight away. We were very happy with our new room. Breakfast at the hotel was lovely. The service was excellent and the food was of a great standard with lots of choice. We didn’t have any other meals at the hotel but we did enjoy some gorgeous cocktails in the lovely bar area which is very cozy. All in all we had a great time in Jersey. Every single person that we met was incredibly polite and welcoming. The service everywhere was exemplary. We will definitely return. One tip is to use the bus service whenever possible. It is very convenient and great value for money. We used it to get back to the airport as there is a direct bus from the bus station which is only a 15 minute stroll from the hotel.
Read more
Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Bus service is great. Fabulous service from all taxis but bus is great value for money.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 5 days ago
Dear Cosmopolitan Thank you very much for your 5-star review! It is fantastic to hear that you had such a great experience with us. I am delighted to read that our whole team took such great care of you and that we were able to allocate you a different room to your liking. I am glad that you enjoyed our Breakfast offerings and I hope that it set you up well for the day! It is great that you were able to enjoy a cocktail (or 2) in our Champagne Lounge, a perfect way to unwind. We look forward to welcoming you back in the future. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
richard m wrote a review 15 Feb
Bristol, United Kingdom10 contributions1 helpful vote
In Jersey for a couple of days for work (3 night stay). This hotel is my favourite in St Helier. Diverse staff team friendly and highly efficient- nothing too much trouble. Room spacious and extremely comfortable. Would be 5 stars but for very limited number of TV channels, which is the only thing that lets it down.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: try for a room around the side - traffic quieter
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 5 days ago
Dear Richard Thank you for your feedback following your recent stay with us. I am delighted to hear that you enjoyed your overall experience with us. I am very sorry however that we did not meet your expectations in regards to the TV Channels available. Please be assured that we are committed to continually enhancing our guests’ experience and I have shared your feedback with the team for review. Just to let you know we have the full range of Freeview channels that are available to view in the Channel Islands, which is limited compared to mainland UK. We hope to have the opportunity to welcome you back again in the future. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Pippa wrote a review 13 Feb
4 contributions1 helpful vote
+1
We booked to stay here to celebrate my birthday. Our room overlooked Elizabeth Castle and was very comfortable. All the staff were amazing, very polite, welcoming, and attentive, nothing was too much trouble. The staff ensured I had a lovely birthday with special touches - a slate with Happy Birthday written on in icing with a box of chocolates and a card in our room when we arrived. Waiters singing Happy Birthday at our afternoon tea, I felt very special. The location was perfect, just across the road from the beautiful beach, attractions and shops within walking distance. We ate in Victorias and the Champagne Lounge and the food and presentation was incedible and delicious. We will definitely be returning.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 5 days ago
Dear guest Thank you for submitting such a wonderful review. It is lovely to read that you enjoyed your time at the hotel. We are all very pleased to have contributed so positively to your experience. I would like to once again give my best wishes for your birthday and I do hope that you celebrate it again next year with us. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Harro1010 wrote a review 5 Feb
Rickmansworth, United Kingdom9 contributions16 helpful votes
Stayed here in the quiet winter season, relaxing in this lovely hotel. Staff were very friendly, Cornelius at check in was very polite and kind and Stan at breakfast was so attentive and helpful. And on to breakfast then, it was amazing, fresh fruit, local yogurt, pastries, bread and warm food all on buffet style. On top of this, very good choice of menu selection with smoked salmon and poached eggs my favourite, all included in our room rate. Spa and pool looked good, but did not have enough time to enjoy. Room was perfect, got a nice upgraded room that had a side view of the bay. All in all, very nice and enjoyable.
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 5 days ago
Dear guest Thank you for taking the time to leave a review following your visit to us here at the Grand Jersey Hotel. I am delighted to read that you enjoyed your experience with us. Our team is committed to ensuring all guests receive the best standards of service, I will certainly pass on your kind words to Cornelius and Stan our Breakfast Manager, and I know that they will be thrilled to know they contributed to making your time with us such a positive experience. It is great to know that you enjoyed our plentiful Breakfast options. I am also glad that you enjoyed the room upgrade. We hope to have the pleasure of welcoming you back again soon, where you will be able to sample our wonderful Spa facilities. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
John H wrote a review 3 Feb
2 contributions
Just to say the hotel staff were brilliant and nothing was too much trouble. Organising a champagne reception at last minute for our friends, meal service, concierge was all spot on. Scallops we ate there were excellent. Only one very small note of criticism is that we felt the light levels in the bedroom were a little too low.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 5 days ago
Dear John Thank you for your 5 star review following your recent stay with us. I am delighted to hear that you enjoyed your overall stay with us. I am very sorry however that we did not meet your expectations in regards to the lighting in the bedroom. Please be assured that we are committed to continually enhancing our guests’ experience and I have shared your feedback with the team for review. I am pleased that you enjoyed the Champagne reception and it was a pleasure to serve you all. We hope to have the opportunity to welcome you back again in the future. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sherry L wrote a review 2 Feb
1 contribution
Recommend my lovely godparents to have some spa treatments at the Grand on New Year’s Eve only both of them received 30 mins less than we paid for without notification. We only found out after thry got home and checked their confirmation…..Disgusting!! Thry arrived early for it and wanted to spend a lovely break away for the new year, but unfortunately felt out of pocket. They won’t return but the royal yacht and the club look like better hotels. The grand spa need to get their act together and provide what they promised….
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 1 week ago
Dear Sherryl Thank you for writing a review. We always aim to provide exceptional service within our facilities for our residents and guests, and I will apologise if we have fallen short on this occasion. I have reviewed and investigated your complaint regarding the length of your godparents' spa treatments, but I am unable to locate any negative comments made to the Spa or the hotel about any treatments that were provided on New Year's Eve. Furthermore, our Spa team has since contacted every Spa guest on that day, and we have not received any negative feedback. I would kindly ask for you or your godparents to contact the hotel or myself directly so we can look into this matter further. I can be contacted on 01534 722301 or leastaff@handpicked.co.uk and I will be more than happy to investigate and address any short comings. I do hope to hear from you soon. Warm regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Kernow78 wrote a review Jan 2024
Truro, United Kingdom8 contributions3 helpful votes
Myself and partner have just enjoyed a 3 night stay at this hotel. We stay in a lot of hotels and can honestly say the service at the Jersey Grand has been the best we've ever experienced. Every member of staff has been friendly, just little things like saying hello and smiling as we walk past are things you don't see in all hotels. Breakfast service was fantastic, our waiter was very polite and attentive, and we were particularly impressed with how he handled a rather rude customer who was sat on the table next to us. A member of staff noticed we had just got engaged, we were then surprised with flowers, chocolates and a card in our room - such a lovely touch. The spa was lovely, we spent a couple of hours in the pool every evening, which was a nice way to end each day. This was our first trip to Jersey, but we will definitely return, largely due to our experience at this hotel.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 3 weeks ago
Dear Deb Thank you so much for taking the time to share your wonderful experience at the Jersey Grand. We are delighted to hear that your 3-night stay with us was enjoyable, and we appreciate your kind words about our service. It is warming to know that you found our staff to be friendly and attentive. We believe that the little things, like a warm greeting and a genuine smile, can make a big difference in creating a welcoming atmosphere for our guests and we are thrilled that you noticed and appreciated these gestures. We are especially pleased to hear about your positive experience during breakfast and the exceptional service provided by our waiter. Handling situations with grace, such as dealing with a rude customer, is a testament to our team's dedication to ensuring a pleasant dining experience for all our guests. Congratulations on your engagement! We are overjoyed to have been a part of such a special moment in your lives. It's heartening to hear that our staff recognised the occasion and took the initiative to surprise you with flowers, chocolates, and a card. We believe in creating memorable moments, and we're glad we could contribute to celebrating your engagement. We're delighted you enjoyed the spa facilities and found the pool a relaxing way to end each day. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're pleased to know we succeeded during your stay. Thank you for considering a return to Jersey Grand for your future visits. We would be honored to welcome you back and continue providing you with exceptional service and memorable moments. If there's anything specific you'd like to experience or any preferences you have for your next stay, please don't hesitate to let us know. Once again, thank you for choosing the Jersey Grand, and we look forward to the pleasure of hosting you again in the future. Kindest regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jay B wrote a review Jan 2024
1 contribution1 helpful vote
I use the spa, and I always look forward to seeing Luke. His passion for and commitment to the job is very evident. The hotel has a reputation for sterling service. I have no doubt he was and is instrumental in that. He's a credit to the Jersey Grand.
Read more
Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 17 Jan 2024
Dear Jay Thank you very much for your kind words and 5-bubble rating review. It is always nice to see that my efforts haven't gone unnoticed and you have been made to feel welcome when visiting our beautiful Spa. I do hope that myself and the whole team continue to provide you with a sterling service, and we are very grateful for you sharing your opinions on the hotel and its facilities. Kind regards Luke Eastaff - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Roxana C wrote a review Jan 2024
1 contribution
We went there on New Year’s Eve for an amazing party, with 4 courses menu The food was absolutely delicious and the atmosphere was amazing. Staff was so friendly and welcoming. Mohammed, was in charging of our table and he was incredible. Thank you so much for that gorgeous night! We definitely recommend it!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 16 Jan 2024
Dear Guest Thank you for your 5 bubble review following your stay at the Grand Jersey Hotel. Thank you for deciding to celebrate the New Year festivities with us, it certainly looks like you had a wonderful time. I will ensure that Mohamed sees your kind words. Thank you again for joining us and I do hope that we are able to welcome you back again. Kind regards Luke Eastaff - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Amazing Studios wrote a review Jan 2024
3 contributions1 helpful vote
First time in Jersey and really enjoyed our day. SPA was wonderful, room was lovely, breakfast was delightful, and all the staff were really helpful in particularly Aileen with my desperate need for a later check out. We’ve actually booked to come back for Valentines and can’t wait
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luke Eastaff, Guest Services / Front Office at Grand Jersey Hotel & Spa
Responded 6 Jan 2024
Dear guest. Thank you very much for your 5 bubble review. Firstly, I am very happy to hear that you chose the Grand Jersey as your Hotel for your first visit to Jersey. I am delighted that you were able to experience our well-recommended Spa facilities and that you enjoyed your room and our wonderful breakfast offerings. It truly is fantastic to hear that you enjoyed the whole experience so much that you have rebooked for Valentine's Day, I very much look forward to welcoming you back! Thank you once again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the St. Helier area.
PRICE RANGE
HK$1,025 - HK$1,424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand jersey hotel st. helier, grand jersey st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
123
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

GRAND JERSEY HOTEL & SPA HK$1,377 (H̶K̶$̶1̶,̶8̶5̶4̶) - Updated 2024 Prices & Reviews - St. Helier

Frequently Asked Questions about Grand Jersey Hotel & Spa
Which popular attractions are close to Grand Jersey Hotel & Spa?
Nearby attractions include Arcadia (0.4 km), Cineworld Jersey (0.4 km), and Jersey Skin (0.4 km).
What are some of the property amenities at Grand Jersey Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Jersey Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Grand Jersey Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Jersey Hotel & Spa?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Grand Jersey Hotel & Spa?
Conveniently located restaurants include Kyoto Restobar, Aromas, and Bollywood Bytes Restaurant.
Are there opportunities to exercise at Grand Jersey Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Jersey Hotel & Spa have airport transportation?
Yes, Grand Jersey Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Jersey Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Jersey Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Jersey Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.