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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 26 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
‘Winner of Trip Advisors 2021 & 2022 Travellers’ Choice Award, this stylish, multi-award winning and welcoming hotel is within easy walking distance of the town centre and harbour. Our friendly team are on hand with attentive service; our customers are always our number one priority and we strive to offer everyone something very special at THE INN. This is arguably the friendliest hotel in Jersey, where our team are ready to take care of you the moment you walk through the door. THE INN boasts 36 elegant, individually decorated and furnished bedrooms. All guest rooms are en-suite and equipped with flat screen TV, hospitality trays, snack baskets, complimentary INN filtered still & sparkling water, free Wi-Fi and computer safes. Superior rooms are air-conditioned and also feature bathrobe and slippers, Bose/LG bluetooth speakers. The air-conditioned Junior Suites offer a small lounge area with sofa bed and a separate dressing room. Business Suites have an extra sofa bed and a separate room with a desk, also with air-conditioning. The air-conditioned Penthouse Suites feature a split level, a seating area with stylish sofa bed. The Bar and Restaurant are extremely popular with the locals, so be sure to book in for dinner and enjoy a range of excellent dishes accompanied by yummy cocktails and selection of wines. THE INN Restaurant is open daily for dinner (except Tuesdays) and also for Sunday lunch - renamed Slunch! Slunch is served from 13:00-20:00 (kids eat free 13:00-17:00 *children under 12, eating from children’s menu, for every adult meal purchased). A full breakfast is available daily. THE INN Bar is open daily for hot drinks, beers, wines, gin and tonic and cocktails plus soft drinks and snacks – a great place to relax, catch up with friends, or simply watch the world go by. Please note we are situated on the outskirts of St. Helier which is a busy town and some rooms may suffer from a little road noise at peak times. Our main car park is situated opposite the hotel and when full we ask guests to block in other cars and leave their keys at reception to enable us to move cars around, which we are insured for. We look forward to welcoming you to THE INN Jersey.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Car hire
Baggage storage
Newspaper
24-hour front desk
Dry cleaning
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Non-smoking hotel
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, German, Latvian, Polish and 2 more
Location
62Somewhat walkable
Grade: 62 out of 100
52Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
14 Queen's Road, JE2 3GR
Getting there
Car HireSee all St. Helier car hire
1163Reviews13Q+A100Room tips
Reviews
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Front of house staff were wonderful, going the extra mile. Great vegan options for both breakfast (included) and dinner. Busy bar, lively atmosphere. Perfect location, just a short walk into town. All in all, cheap and cheerful - would stay again.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jason Hanna, Innkeeper at THE INN Jersey
Responded 3 days ago
Hello Liam, Many thanks for taking the time to leave a review. I will pass on all your comments to the team, Reviews like this let us know that we are doing a good job and gives us all the motivation to keep going. We hope to see you again the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Excellent ! We had a short stay hear at the Inn unfortunately, but it was one of the BEST hotels I’ve stayed at!!! Every member of the team here is nice, polite, friendly and professional. You really have your money’s worth. They really go beyond your expectations! We had an early flight on the day we had to leave. We asked if they could call a taxi for us which they did in advance. The man at the reception came to inform us while we were at the restaurant that they booked the taxi and even advised us not to arrive to early because the airport doesn’t open at the time we would have wanted to arrive (3hrs before our flight). He was kind enough to inform and book it all for us. Best of all just to make it even more exceptional he offered to serve us breakfast earlier than usual so we don’t miss on our included breakfast. He offered to serve us at 5:00 am when they usually serve starting at 7:30am! They have hard working people who love what they do and it shows! Since it was a short stay we ate twice at the restaurant in the hotel which was excellent. No regrets at all! The service was exceptional always made sure we were okay. Every member of the restaurant was extremely professional. We had a pleasure of meeting Benard, who was our waiter evening, breakfast and evening once more. He was absolutely wonderful, professional, kind, hard working, there are literally not enough words to describe his service! Not only is the service exceptional but the rooms are clean, everything is filled nothing is missing nor broken. You even have a hair dryer and a fan for the rooms that don’t have air conditioning. You have a blind which is practical because you can have your windows open and not have bugs come in. Because in England screens don’t exist. We are sad that it was short because of the exceptional service we had. I recommend this place 100% and even 1000%. This hotel should have more than 3 stars it’s worth a lot more in my book. Thank you for the lovely welcome 💜…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Stephen Clipp, Owner at THE INN Jersey
Responded 30 Jul 2022
Dear Vcaron17, I would like to thank you for this incredible review. We work so hard and sometimes that goes unnoticed, but I feel in your visit you managed to see our true intentions and soul. You are not just a visitor. When you come through our doors we want you to be our family or friend, basically someone who we care about. That is the core of hospitality and that is our vision. Me and the team are very glad that you enjoyed your stay with us and I will personally find out whoever delivered the service for you on reception and Benard and thank them! We are looking forward to you next visit! Kind Regrads Martin V Proud Manager @ The INN
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A number of us stayed at this hotel recently, very centrally situated and great value for money. What stood out was the hospitality of all the staff, nothing was too much trouble, the receptionist Sophia went out of her way to help, The restaurant was excellent with good food and again great value for money with fabulous service
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Hanna, Innkeeper at THE INN Jersey
Responded 27 Dec 2022
Dear John G, Thank you very much for your kind review! It means the world to us when people see us for our great service and effort :) We hope to see you with us again the next year! Kindest of regards The INN team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely break at this hotel. The staff were very friendly and helpful especially Jason. We stayed in a junior suite. It had been recently redecorated but unfortunately the furniture was very dated and chipped which let it down. The breakfast and dinner were good. The location was about fifteen minutes walk from the shops of St.Helier.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Hanna, Innkeeper at THE INN Jersey
Responded 27 Dec 2022
Thank you Jane for the kind review! We are looking forward to having you INN again :) Kindest of regards The INN team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I arrived early expecting to just leave my bag and continue to explore, to my surprise my room was ready, so I got to go and take a nap. The check in process was quick and easy and the receptionist gave me some good tips for my trips on places to go and see, sorry I can't recall his name, thank you!! Breakfast was included, a nice touch to have the cooked foods made to order, and you can help yourself to cereals, pastries, hot/cold drinks. I also returned for the Sunday roast and this was included in the Tennerfest deal that was running in Jersey during my stay so got to enjoy 3 courses for £28.50. I also made use of the bar after a long day exploring. The room booked was a single room, it came with a small double bed, there was also a paid snack basket, and free filtered water in the room. The room was clean and tidy and fit for my stay, the only downside was you can clearly hear the conversation in the next room, this made for a good wakeup call...lol. Everyone was welcoming, and I would definitely return to The Inn …
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Date of stay: November 2022Trip type: Travelled solo
Room Tip: They do have parking available across the road with limited spaces available
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Martin Vasev, General Manager at THE INN Jersey
Responded 21 Nov 2022
Hello Isahea, Thanks so much for taking the time to leave such a detailed review. A review like yours gives us the motivation to keep consistently giving the best service making our guests feel at home. When you visit again, please get in touch directly and we will allocate you a room in quieter area of the hotel. Have a fantabulous day! Kindest regards Jason Hanna Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First visit to jersey and we chose to visit in November! But weren’t disappointed, from the minute we landed we felt welcomed. Staying at the Inn on the edge of town, our stay was comfortable and the staff were all very friendly. If you’re looking for a base on jersey to explore the island you can’t go wrong with the Inn, we highly recommend it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Martin Vasev, General Manager at THE INN Jersey
Responded 21 Nov 2022
Hello Tracey, Fantastic to read your lovely comments, thank you for taking the time to review us. We are a family here @THEINN and we like to ensure our guests are well looked after. PLease come back and see us again in the summer. Kindest regards Jason Hanna Reception Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a 3 night stay and couldn’t have asked for more. All staff are incredibly welcoming and friendly. The rooms are spacious and comfortable and the food is delicious. Thank you for making my very special visit to see the newest member of my family so comfortable.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Martin Vasev, General Manager at THE INN Jersey
Responded 21 Nov 2022
Hello Karen, I hope this message finds you well. It was a pleasure to have you stay with us whilst meeting your new grandchild, please get in touch if you are visiting again and we can offer you a great rate when booking direct. I know the hotel was a great base for you, it was a pleasure to look after you. Have a great day Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is a good 15 minute walk out of St Helier with very little around it. The Inn is on a ring road so traffic noise can be heard. I would describe the interior of the hotel as very average and our room could certainly of done with a makeover. As for the staff, only 2 members had a smile on their face (Baz and Bernard). The female behind the bar was sullen with zero communication. Whilst sitting at the bar area at 6pm we asked a waiter if we could have a table for 2 on the evening, this was treated with a scowl (even though there were only about 10 bookings for the evening). We will not be going back to the Inn again and would definately look for a hotel more central.
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Date of stay: November 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Martin Vasev, General Manager at THE INN Jersey
Responded 21 Nov 2022
Hello She2121, I would just like to thank you for taking the time to leave your comments regarding your stay. In regards to the decor, we update the hotel on a yearly basis, our most recent update was in Jan 2022 when the hotel was closed for a month. We usually have quite nice comments about the decor but this is subjective. The INN is what we would call a family, we all try our best to ensure everyone has a great time when they visit, I really wish you had spoken to me at the desk as I would have been able to address the issues you faced whilst you were here and I would have made sure you had the best time. @THEINN we always put the guest first so I was surprised to read your comments. The location of the hotel is listed on our website, our guests are given directions to town in a timely manner, and the walk is quite pleasant if you were to go through the park. I would recommend speaking to a member of the hotel team in the future so any issue you may have can be addressed. Thanks so much. Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited The Inn (Jersey) for 4 days and what can I say it did not disappoint. This place caters for everyone. The staff are amazing and nothing is to much trouble. The rooms are so homely tea,coffee and water replenished daily. The rooms are also spotless. It has everything you want with hairdryers an iron and ironing board. The breakfast each morning was cooked fresh so lovely and filled you up for the day to get you through touring Jersey all day. We also had dinner there on the last night which was amazing . High 5s all around. It was amazing stay, the staff really go above and beyond and that's what you want. I will definitely be back and recommending to everyone
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We arrived before the check-in time just to leave luggage. Ozz explained that our rooms were ready and a bit about the hotel with local recommendations for days out etc. Excellent start. Mum and Dad were first floor and we were above them. Breakfast for the next 4 days was superb and to be greeted by the staff every morning really made our holiday especially Bernard who looked after my parents in an exemplary way. The rooms were clean and adequate. Our supply of tea, coffee and milk was replenished daily. Location of the hotel suited 4 people who were happy to be out and about walking and exploring most of the day. Jason on reception is another asset to the hotel and the reason this hotel was chosen to begin with. Would chose here again in a heart beat. Well done to all the team and thank you for everything. We hope to see you again. …
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$74 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn boutique hotel st. helier
FORMERLY KNOWN AS
Queens Hotel
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
36
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Claim Your ListingTHE INN JERSEY HK$659 (H̶K̶$̶7̶3̶8̶) - Updated 2023 Prices & Hotel Reviews - St. Helier
Frequently Asked Questions about THE INN Jersey
Which popular attractions are close to THE INN Jersey?
Nearby attractions include 16 New Street Georgian House (1.0 km), St Helier Central Market (1.1 km), and Statue of The Toad (1.0 km).
What are some of the property amenities at THE INN Jersey?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at THE INN Jersey?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to THE INN Jersey?
Conveniently located restaurants include Aromas, Bollywood Bytes Restaurant, and Bellagio.
Are any cleaning services offered at THE INN Jersey?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at THE INN Jersey?
The staff speaks multiple languages, including English, German, Portuguese, Polish, Romanian, and Latvian.
Are there any historical sites close to THE INN Jersey?
Many travellers enjoy visiting Mont Orgueil Castle (6.6 km), La Hougue Bie Museum (3.4 km), and Battery Lothringen (5.3 km).
Is THE INN Jersey accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.