The best thing was the spa. The staff on reception were friendly and helpful. Rooms on the fifth floor were unbearably hot, despite having a dyson fan running all the time. Shuttle bus only available at certain times and didn’t even run late enough to take us down to town for the evening.
Nicely located about a 10 min walk out of town, exciting food and comfortable rooms. The spa rooms are modern and a restful place to be with a small balcony. Spa treatments are in high demand, best to book.
Lovely hotel with excellent staff from housekeeping, through restaurant, reception to management. Nothing was any trouble for anyone. The help I received when my mother was taken ill, was exceptional. Food was good (yes agree not full English breakfast but I didn't starve: there was plenty to choose from and keep you going!!!) The only downside is the location - well out of town and a very steep incline to get up. It really isn't suitable for anyone with slight mobility issues and definitely should be hightlighted.
Just finished a fab 5 day stay at Hotel de France. Particular mention of two staff. Lauren (dining - waitress) who smiles the whole time, very friendly. Dean (barman) who works his socks off all day and still manages to have a sense of humour particularly around some of the older more fussy clientele. Reception checking in was quick and straightforward. Room on 2nd floor (spa side). Spacious and clean. Pool was lovely, towels supplied and then lying out in the garden after. Gym is free too and we had the whole place too ourselves (free weights and machines). Dinner and breakfast was great. Don't understand comments about breakfast which was plentiful and fine, catering for all. All in all a great stay.
What really beautiful hotel the only reason why I think about five stars is that I asked for champagne and I'll room on arrival and it wasn't there and it kind of ruined experience as if someone's perfect close to me hopefully next time we get to visit never get it right but I would definitely go back
We recently returned from a 3 night stay at Hotel de france and I must say, this is a beautiful hotel with loads of facilities. The grounds are well maintained and clean and the hotel entrance in grand but welcoming with a homely feel. We arrived a few hours before our check in time as we had planned to leave our luggage and return later. We had messaged earlier and asked if this was OK, which it was however they did say they would make every effort for our room to be available o our arrival, and it was. Check in should have been at 1500hrs however we was in out room at 0930hrs The rooms are not overly big but are big enough to enjoy your stay. Plenty of hanging space, trouser press, safe, tea/coffee making facilities. The bathroom was again not massive but had everything we needed bath and shower, hand basin, towels and good quality hygiene supplies (shampoo, conditioner, shower gel and soap) There was even a sewing kit, which for the first time ever we needed to use. The hotel pool is lovely and have a bubble pool, hot pool and cold dip pool as well. Throughout our stay the whole hotel was clean wherever we went and all of the time. We utilised the Bar and Restaurant throughout our stay and the food is some of the best I've had anywhere. Lastly, the whole stay was topped off with the immaculate service we received from every member of staff throughout our stay. They were on hand but not overpowering, they were friendly and professional. Nothing was too much for them..... a real asset to the Hotel... It was our first trip to Jersey and we will return again.... and this is the place we will choose to stay again. Thank you all …
Stayed at the hotel while attending the Jersey International Motoring Festival. The location was central to town. The food wonderful. The staff very attentive. The swimming pools and spas were fabulous, just what you needed after a long day. Looking forward to our next visit. Thank you for looking after us (brits wearing Union Jack outfits)
we have been to Jersey many times but never stopped here before, what a little gem we have missed. Just spent 3 wonderful days here- the hotel is lovely, very clean and rooms modern, although the grandeur of the older parts of the hotel are still there. We had a standard room but were not disappointed, it was very clean, modern and tastefully decorated The restaurant and bar area were great, food excellent, surroundings lovely and prices not too expensive. One of the major strengths of this hotel is their amazing staff, very helpful, friendly and efficient, nothing seemed too much trouble for anyone. Dont be put off by the access to the hotel, its hidden behind a medical centre, its a beautiful place
We visited this hotel for our 25th wedding anniversary. We stayed in a spa room with a balcony which was lovely, very spacious with a king size comfy bed, little sofa and coffee table and nice furniture on the balcony. There was a huge bathroom with large bath and shower and complimentary toiletries. On arrival we were surprised to find a bottle of prosecco, a fruit basket and a card wishing us a happy anniversary and a lovely stay, thoughtful. The spa area is gorgeous, there is a pool, jacuzzi, ice cold plunge pool, warm pool,sauna and steam room, loungers, showers and pleasant changing rooms. We booked three different treatments over the course of the week and I would thoroughly recommend them, the staff were attentive and professional. We also used the gym taking part in a spinning class, it had state of the art equipment and knowledgeable staff too.The breakfast was delicious, we ate in the room with tables by the window offering a gorgeous view over St Helier. Previous reviews have mentioned paying extra for certain items which is true however scrambled eggs, sausage, bacon, mushrooms and tomatoes are all available at no extra cost, along with artisan breads, cereals, yoghurts, fruit, jams, marmalade,cheeses, meat and amazing pastries which were washed down with endless cups of coffee, yes from a machine but it produced a batista style coffee. Staff were attentive and made me a decaffeinated coffee on request. Maid service was excellent,quite often our room was serviced whilst we were at breakfast. We didn't eat in the restaurant as there are so many lovely places to dine in St Helier, which is a 15/20 minute walk away, although there is a bus stop right outside, then it's uphill from the road to the entrance! All in all a wonderful stay, I'm not sure anywhere is going to live up to it now, we will return. Make sure to book a spa room with a balcony,these are in the new/modern part of the hotel.…
We thought the hotel was very smart. The room was spacious and comfortable with very sunny balcony. The bathroom was very modern with an excellent shower and decent toiletries. I cannot quite understand the moaning of previous guests regarding the breakfast offering and having to pay extra for a “full English”. The scrambled egg, sausage, bacon, tomatoes and toast is surely sufficient, plus all the pastries, etc. in addition? If the bowls of fruit are ‘too small” then take more than one! The restaurant evening meals offered a reasonable choice at prices similar to outside restaurants in Jersey. We had a nice afternoon tea also. The staff were very friendly and efficient but I feel the dining area seemed a bit understaffed as service was slow. Our dish of butter for the afternoon tea had completely melted in the sun by the time the food was bought., and for one evening meal the food was frozen solid in the middle. However, these niggles were remedied quickly. We didn’t use the spa area but it looked very good, with a large pool. There was also attractive outside seating areas.…