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Embassy Suites by Hilton Knoxville West

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9621 Parkside Dr, Knoxville, TN 37922-2202
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (140)
Room & Suite (58)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in
  • Contactless check-out
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 98 hotels in Knoxville
Location
Cleanliness
Service
Value
Travellers' Choice
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1282Reviews10Q+A87Room tips
Traveller rating
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Popular mentions
CFII wrote a review 1 Jun
Houston Texas61 contributions25 helpful votes
Hotel's Favourite
We really enjoyed this property. The decor is fresh, great location, plenty of places to eat nearby. And most of all, the staff was great, from check-in to breakfast, to check-out. The rooms are spacious, clean, and the beds comfortable as usual. No issues whatsoever, would stay there again when visiting Knoxville or the surrounding areas.
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Date of stay: May 2021
Location
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Response from Shawna Tyree, Owner at Embassy Suites by Hilton Knoxville West
Responded 1 week ago
We are looking forward to hosting you again on your next visit to our area. Thank you for your good review of our hotel the Embassy Suites by Hilton Knoxville West.
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Mountain Hikers wrote a review May 2021
Knoxville, Tennessee217 contributions57 helpful votes
We had a quick getaway here and so glad we chose this property. It has an indoor pool AND hot tub! And Dayana if that’s your thing. We don’t live far from Knoxville so this was a treat away. Property was very clean, staff was friendly and ovation is super convenient to anything you desire!
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Room 401 was amazing
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Response from Shawna Tyree, Owner at Embassy Suites by Hilton Knoxville West
Responded 1 week ago
We are glad our location suited your needs and want to thank you for choosing to stay with us for your getaway. All of us here at the Embassy Suites by Hilton Knoxville West want to thank you for such a good review.
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Aileen E wrote a review May 2021
3 contributions
We stayed Memorial Day weekend. The hotel was full. Several times we rounded the parking lot a few times before finding a parking space yet actual building never seemed crowded. Lobby- very clean, nice looking. Large screen tv with bar, restaurant and complementary breakfast buffet room. Plenty of seats and tv's very nice Room- We reserved a 2 queen beds, 2 room suite. I wanted 2 rooms because I can never sleep and didn't want to disturb my husband. The "sitting room" furniture was very uncomfortable. Couch was small, old and scratchy fabric. I literally sank when sitting. Side chair was very uncomfortable and small. My bed had seen better days, it was lumpy. For me, paying the extra money (about $30 extra a night) to have a 2 room suite was not worth the money. (Note to Hilton- Update your furniture please). My other issue was this hotel sits right next to route 40 a very, very busy 6/8 lane highway and you can definitely hear every truck & motorcycle that goes past. The night noise was so loud. Note to customers- You can use the Hilton App to pick your room 24 hrs ahead of check in. Do so early and try to pick a room in the 15-31 range (Rooms 1-14 are closer to 40). Staff- Extremely nice but as with every other place- understaffed. We arrived at breakfast one morning to no plates, bowls, or silverware and most food containers empty. Another morning the gentleman who makes the omelets (who is fantastic by the way) was making 3 made to order omelets and serving the side dishes. Every single staff member was working their hardest (Note to Hilton- they need a raise) but they just didn't have the staff available. Technology- If you have a smart phone you can check in and out, order room service, lock & unlock your door, and order extra towels with literally never seeing another person. So if Covid is an issue- this hotel goes above and beyond with tech and cleaning. Location- As I said above - the hotel sits next to Route 40. Gas stations, convenience store, grocery store, home depot, Lowes and at least 100 restaurants are within a 5 minute drive. However, you are looking at a good 30-45 minute drive to the Smoky Mts, Gatlinburg, Pigeon Forge or downtown Knoxville areas. If you want those activities look for the Hilton on the East side of Knoxville. Overall- we had a good stay but it could have been perfect if Hilton spend some money to update the suites with more comfortable furniture and installed some kind of noise barrier.
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Date of stay: May 2021
Rooms
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Service
Room Tip: For less noise pick a higher floor and try to get a suite numbers 15-31 .
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Response from Shawna Tyree, Owner at Embassy Suites by Hilton Knoxville West
Responded 1 week ago
Thank you for your good review and for complementing our staff. We will look into your suggestions and hope to host you again soon.
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MajDad95 wrote a review May 2021
Charlotte, North Carolina5 contributions
Definitely will return to this Hilton Hotel, from checkin to the comfort of the bed and pillows to the complimentary breakfast! We were traveling home after making funeral arrangements for my Dad - our room helped provide us with some peacefulness...
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2021
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Location
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Response from Shawna Tyree, Owner at Embassy Suites by Hilton Knoxville West
Responded 2 weeks ago
Please except our condolences. We are sorry for your loss and are glad we were able to give you a little peacefulness. Thank you for your good review.
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syarb12021 wrote a review May 2021
Denmark, Tennessee1 contribution
It was a wonderful and relaxing experience. The hotel was in a convent location, near a variety of restaurant and close to the mall. I will be staying at the Embassy by Hilton again, the next time I visit Knoxville TN.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Shawna Tyree, Owner at Embassy Suites by Hilton Knoxville West
Responded 4 weeks ago
We are glad you had time to relax and enjoy a stay here at the Embassy Suites by Hilton Knoxville West. Thank you for your good review and we are looking forward to your next visit.
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PRICE RANGE
US$135 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
140
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Frequently Asked Questions about Embassy Suites by Hilton Knoxville West
Which popular attractions are close to Embassy Suites by Hilton Knoxville West?
Nearby attractions include Gemstore (1.1 km), Smart Toys and Books (0.8 km), and Radius Rooftop Lounge (0.02 km).
What are some of the property amenities at Embassy Suites by Hilton Knoxville West?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Knoxville West?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Embassy Suites by Hilton Knoxville West?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Knoxville West?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Knoxville West?
Conveniently located restaurants include Chesapeake's West Knoxville, Parkside Grill, and The Chop House.
Are there opportunities to exercise at Embassy Suites by Hilton Knoxville West?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Knoxville West?
Yes, laundry service and self serve laundry are offered to guests.
Does Embassy Suites by Hilton Knoxville West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Knoxville West?
Many travellers enjoy visiting Crescent Bend House & Gardens - Armstrong-Lockett House (14.8 km), Historic Bleak House (14.1 km), and David Hall Historical Cabin (13.2 km).
Is Embassy Suites by Hilton Knoxville West accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.