We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Home2 Suites by Hilton Nashville Franklin Cool Springs

Save
Share
107 International Dr, Franklin, TN 37067-1760
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
Hotels.com
Expedia
ZenHotels.com
US$150
View deal
Booking.com
FindHotel
Trip.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (71)
Room & Suite (57)
Dining (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Home2 Suites by Hilton Nashville Franklin Cool Springs
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 32 hotels in Franklin
Location
Cleanliness
Service
Value
Travellers' Choice
Home2 Suites by Hilton Nashville Franklin Cool Springs is just off I-65, five miles from historic Franklin, and 20 minutes from Nashville. Explore the stores and restaurants of the nearby Cool Springs Galleria, or head 25 minutes south to the Arrington Vineyards to soak up the beauty of the rolling hills of Tennessee. Feel like a cozy night in? Prepare a home-cooked meal in your in-suite kitchen. WiFi and breakfast are free and pets are welcome.
Read more
Room & Suite (57)57
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Snack bar
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Show more
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
26Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
401Reviews4Q+A19Room tips
Traveller rating
  • 269
  • 63
  • 27
  • 21
  • 21
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Lisa R wrote a review 13 Jun
Springboro, Ohio22 contributions10 helpful votes
Lack of daily housekeeping / unattended front desk / No Hilton Honors Diamond Member free water, etc We have been Hilton Honors members for YEARS & chosen to remain so because of excellent customer service / and while we’re thrilled the travel industry is coming back, we’re noticing the new level of customer service is lacking, at the very least. For the price we paid in this high end area of Nashville we should have received a much higher level of service. We weren’t even asked about our stay during checkout! Literally the only comment made was, “Do you want your receipt printed or emailed?” Which confirms no one really cares whether we had a pleasant stay or not. Employers - please do a better job training and holding employees accountable...and Employees - if you choose to work in the hospitality industry , please at least be hospitable.
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Share
Lindsey K wrote a review 13 Jun
1 contribution
First of all, not easy to find from the road. There are no signs until you drive into a parking lot. The hotel looked ok walking in the door, but the elevator had a drink spilled on the floor in the corner, and finger prints all over the walls of the cab. Our room had the “cleaned” sticker on the door that it had been cleaned and prepared but the floors were visibly dirty and the carpet was sticky. (Our bare feet turned dark grey). So we decided it was too gross to not wear shoes. We had to unload the dishwasher from the previous visitor. No liquid sink soap or dish washer soap. Had to request some. We had no bath mats or wash cloths. Had to request some. The pillow cases also only fit to standard size pillows, our room only had king size pillows, so the pillow cases were too small. The soap dish in the bathroom had old soap scum on it. ( Really it looked like they only changed the sheets to clean the room). The toilet clogged and we had to request a plunger. I’ve never in my life had a toilet in a hotel, clog. On the main floor, the towels in the gym area were unfolded and thrown on a shelf, too. It appeared that maybe they didn’t have the staff to adequately clean and maintain the hotel. we only stayed one day, but this was by far our worst experience with a Home2. Hopefully this isn’t a sign of things to come.
Read more
Date of stay: June 2021Trip type: Travelled with family
Helpful
Share
dlfreese64 wrote a review May 2021
Columbus, Indiana1 contribution
Room was spacious and clean. Loved the area. We were in town for a basketball tournament and we were very close to the basketball facilities. Staff was friendly and courteous and funny! The only downside was the understocked snacks and drinks area. The complimentary breakfast the next morning was great!
Read more
Review collected in partnership with Home2 Suites by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Brandi Paris, Revenue Management at Home2 Suites by Hilton Nashville Franklin Cool Springs
Responded 1 week ago
Dear dlfreese64, Thank you for the great review! We are thrilled to read you enjoyed your stay. We hope you will stay with us again very soon.
Read more
Kim wrote a review May 2021
2 contributions1 helpful vote
Even checking ahead several Times for the accommodations for baby cribs and rooms together , it was still a fiasco. Front desk staff nice but day Manager was very rude . One of our three rooms was not clean. We had to have it recleaned . Kids getting black feet on floors , crumbs and paper in microwave . The management is poor. Never had such poor customer service at any Hilton property or Home2suites Suites ! I thought in my home state - especially in FRANKLIN—- southern hospitality would rule but we had much better service in Florida and Georgia at Home2suites . This has been very stressful ! And we spent about 2.5k this week on fam reunion. Will see how the rest goes.
Read more
Date of stay: May 2021
Helpful
Share
Quest00609076024 wrote a review May 2021
1 contribution
Stayed in room #617, Sunday May 16. Used bandaid and bottle cap on floor beside the bed, sticky substance on counter top, hairs on bathroom and kitchen floor, shower door off track and would not close, tile floor looked as if it had not been mopped in a while. Call desk twice and asked for a different room. We were told there were no more rooms, because they had not been cleaned from the Sunday checkout. Would not stay here again, and Home 2 has lost us as a guest.
Read more
Date of stay: May 2021
Helpful
Share
Previous
123456
PRICE RANGE
US$133 - US$180 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
105
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Home2 Suites by Hilton Nashville Franklin Cool Springs
Which popular attractions are close to Home2 Suites by Hilton Nashville Franklin Cool Springs?
Nearby attractions include Valerie Boutique (0.3 km) and AR Workshop Franklin (0.4 km).
What are some of the property amenities at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Yes, free parking is available to guests.
What are some restaurants close to Home2 Suites by Hilton Nashville Franklin Cool Springs?
Conveniently located restaurants include Wild Ginger, The Puffy Muffin, and Moe's Original Bar B Que.
Are there opportunities to exercise at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Home2 Suites by Hilton Nashville Franklin Cool Springs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Home2 Suites by Hilton Nashville Franklin Cool Springs offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Home2 Suites by Hilton Nashville Franklin Cool Springs?
Many travellers enjoy visiting Lotz House Museum (7.4 km), Carnton (7.4 km), and Carter House (7.5 km).