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24 S Willowdale Dr, Lancaster, PA 17602-1470
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Traveller (88)
Room & Suite (56)
Dining (7)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 03/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Inn Lancaster At Rockvale
Updated 03/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 45 hotels in Lancaster
Location
Cleanliness
Service
Value
We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst The Shops at Rockvale and close to Tanger Outlets. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Take in a show at American Music Theatre or Sight & Sound Theatres. For the family, Dutch Wonderland Amusement Park is right up Route 30. We offer a convenient location, comfortable accommodations and just the right mix of services, all at affordable rates.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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562Reviews14Q+A93Room tips
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celticgirl16 wrote a review 26 Sep
Pleasant Valley, New York40 contributions9 helpful votes
Although we only stayed at this hotel one night as we passed through PA, I cannot say enough positive things about our experience from checking in to checking out 😊😊. Hal was super friendly upon check in and our room was extremely neat and clean. Breakfast was enjoyable consisting of waffles, eggs, sausage, muffins, cereal, juice and coffee. The seating area for breakfast was also kept very clean. Again, we were only here one night but I highly recommend The Comfort Inn for a clean, quiet place to rest your head while traveling 😊😊😊
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angelize1999 wrote a review May 2022
Waterloo, New York430 contributions217 helpful votes
Hotel's Favourite
We had a good one night stay. Front staff was friendly. Beds were super comfy although they were very high, and my mother had issues getting into bed. Bathroom was a tad small. The carpet was ripped up in the room and had a rough edge.. definitely could use to be replaced. We didn't go to breakfast as the area was very small. All in all I would probably visit again.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cindy s wrote a review Aug 2022
1 contribution
checked in room for 1 night. arrived June 2022 about 9:00pm. No curtains on window, mirror was not clean. Found pennies, bobby pins and earings near the bed. carpet. I went to night clerk and told him that carpet could not have been vacuumed. He stated there were having issue with maids. I insisted that someone clean room. He finally agreed to vacuum room himself. As soon as he left, I noticed a bed bug on the wall. Apparently bug jumped from rug to wall. We grabbed our suitcases and ran. I squished bug with paper towel and showed it to the night clerk. They refunded the room, however, we did not have anywhere to stay for the night. All motels by then were full. The suitcases were on the tile near bathroom, however as a precaution I had to hot wash and use hot dryer at commercial laundromat and lso wrapped suitcases to leave in heat for a week. Will never stay there again! NEVER!
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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htlk1999 wrote a review Aug 2022
Houghton Lake, Mi58 contributions21 helpful votes
Hotel very well maintained and found to be clean. Mattress and pillow comfortable. Convenient location with restaurants near by. Front desk people very nice and helped with logging into WiFi. Vending machines available.
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Date of stay: August 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wil Robinson wrote a review Aug 2022
Springfield, New Jersey50 contributions31 helpful votes
The staff at the comfort inn at the front desk and phone were extremely rude. All I did was ask about breakfast what they offered and the front desk staff member was rude and hung up on me twice without answering my questions. I used to stay here for every concert but NEVER AGAIN. They charge a lot of money for horrible service and I read dirty rooms yo boot during Covid.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sunset92 wrote a review Jan 2022
Brooklyn, New York1858 contributions994 helpful votes
I chose this inn, because of the reviews. My stay was not bad. It was average. What truly upset me was, my husband went down for some coffee as my daughter and I got ready. He and another guest were sitting down watching the news while they drank their coffee. At exactly 9:30am they were rudely told (not asked) to leave. The person front desk person then approached him and told him nicely, that breakfast was over and the women wanted to clean up the room. My husband was furious at the way the women treated him and the other person. How dare she yell at 2 grown customers like that! We will never stay there again.
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Date of stay: November 2021
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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RedHeels24 wrote a review Dec 2021
Roanoke, Virginia230 contributions132 helpful votes
Located very close to Sight and Sound Theater which is why we were in the area. Promptly greeted and checked in by Hal who was friendly and fun. Our room was clean, beds were comfortable, and water pressure was good in the shower. Breakfast consisted of fresh fruit, juices, oatmeal, yogurt and things like that. It's free so enjoy or not..the choice is yours. If we are back in the area again, we would stay here!
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Date of stay: December 2021
Value
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Rojo1664 wrote a review Jul 2021
New York83 contributions59 helpful votes
We had been staying at another hotel in the area, and decided to stay another night! Unfortunately our hotel was booked, so we tried the Comfort inn for the additional night. The hotel was clean and well kept.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TomS wrote a review Jul 2021
Harrington, United States83 contributions29 helpful votes
We were passing through and used our frequent-roomer points for this hotel, so the price was excellent. It's no surprise that there were no Amish running the cash registers, but the staff were nearly as friendly. It was raining heavily in the area, so we enjoyed turning in early and watching the oversized TV in the room. We'll have to return to see more of the Amish later.
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Date of stay: July 2021
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1 Helpful vote
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Traveler wrote a review Jun 2021
Westfield, New Jersey33 contributions13 helpful votes
Before we went to bed we looked over at the nightstand and there were ants crawling all over. We called the front desk and someone came to exterminate and clean up. It happened to be the general manager (Troy Brensinger). He was rude and said “I can’t keep Mother Nature out”. Once we expressed our disappointment and disgust he asked how he could make this up to us and we said that the least he could do is not charge for the night at a rather expensive hotel. His response was “Yes, you’re paying for the night”. Later on, the nightstand drawer was again full of ants. We had to call for clean up again. This time the manager decided to announce that we would make a 10% discount. The following morning we found a dead centipede on the bathroom floor. I wonder if we stepped on it overnight! The hotel is so dirty, that between the mattress and the headboard there was a disgusting pile of hair and dirt. You can take a look at the pictures of the pile of hair and the dead centipede. I have a video of the crawling ants but could not upload it on this app. It’s outrageous to charge $159 per night at a place like this.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$101 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express lancaster-rockvale outlets hotel lancaster, holiday inn lancaster, lancaster holiday inn
FORMERLY KNOWN AS
Holiday Inn Express Lancaster - Rockvale Outlets
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
111
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Frequently Asked Questions about Comfort Inn Lancaster At Rockvale
Which popular attractions are close to Comfort Inn Lancaster At Rockvale?
Nearby attractions include American Music Theatre (0.3 km), The Shops @ Rockvale (0.3 km), and Book Warehouse (0.3 km).
What are some of the property amenities at Comfort Inn Lancaster At Rockvale?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn Lancaster At Rockvale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn Lancaster At Rockvale?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn Lancaster At Rockvale?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn Lancaster At Rockvale?
Conveniently located restaurants include Chick-fil-A, Cracker Barrel, and Olive Garden Italian Restaurant.
Are there opportunities to exercise at Comfort Inn Lancaster At Rockvale?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn Lancaster At Rockvale?
Yes, laundry service and self serve laundry are offered to guests.
Does Comfort Inn Lancaster At Rockvale offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Comfort Inn Lancaster At Rockvale?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Comfort Inn Lancaster At Rockvale?
Many travellers enjoy visiting The Amish Farm and House (0.6 km), 1719 Museum (formerly 1719 Hans Herr House & Museum) (7.0 km), and The Willows Covered Bridge (0.3 km).