I booked 3 rooms for a family trip to Lancaster, PA for a family vacay. One room had no phone because the cord appeared to have been ripped out of the jack, the tub was stopped up, food was left in the fridge, and only 1/2 a roll of toilet paper was left in the room by housekeeping. In one of our other rooms food was left in fridge. In our final room the curtains were falling 1/2 way off the window, there were nasty stains on one beds linens, the clock radio was unplugged/not on and when I plugged it back in found MOUNDS of trash behind the nightstand, and the in room coffee maker did not work. I called the desk to report the curtains and phone issues, was told someone would be right up. Nobody ever showed, so as we exited the building for our show, I left a list with our repair requests (phone and curtains). Upon our return, nothing had been done except someone did bring extra toilet paper. So at 11pm at night my teenage daughter was left to climb on a chair to try to repair her grandfather's curtains. Won't be caught DEAD in another Red Roof property!…
We were excited to be spending time again in the Lancaster/Amish area with our main point of interest being Sight and Sound. I'll start off with the good things that I noted. The location was so close to so many things, within walking distance of restaurants and shopping! It was easy to get to and easier than expected to pull out of being right on Route 30. The pool and pool area was clean and fairly private - away from the highway! Though not a lot, they did have pool chairs. They have an elevator making it easy to get to the needed level and pool as well as having stairs. Parking lot is all well-lit. Check-in was easy (but read below for more details). The ones who checked us in spoke pretty clear English, a nice bonus. :-) Now for the issues we encountered going from the most serious to the least serious: 1. Electrical box on the floor under the AC unit: Not mounted and exposed wires are a serious fire hazard and safety issue. (Issue was reported to the corporate office.) 2. Shower Curtain Bar: pulling away from the wall can fall down causing injury 3. No anti-slip mat in bathtub (and tub was slippery) 4. Security Box: Code/key panel was hanging out of the box and box was not securly mounted to the wall: Can cause injury and was unusable 5. Clogged and dirty sink: Inconvenient 6. Dirty hairdryer (looked like makeup): :-( 7. No (Gideon) Bible or directory: I think this is a first for us to not see either of these items in the room. Also note that the first room we were given, we opened the door only to find that it wasn't cleaned. (We arrived AFTER the check-in time.) There were water bottles on the floor and neither of the beds were made. We didn't walk into the room, but I'm guessing the bathrooms weren't cleaned yet either. We went to the front desk and they gave us a different room a few doors down the 'hall'. The second room had the front door propped open using the luggage rack. We are assuming it was due to the slight pet urine odor in the room. Needless to say, we did not have a very good experience inside the hotel, but a wonderful experience, once again, in the area. I would not be able to recommend this hotel to others, but another couple who was with us didn't note any issues with their room. So was this a fluke? Note: I was unable to upload photos no matter what I tried.…
The front desk staff was really friendly and helpful. The rooms are clean and comfortable to stay in, the rooms are a pretty spacious. The pool was clean and very nice to relax in during the hot days.
the stay was so peaceful, calm and the staff was very good. it was such a great location as well and the staff was very kind and could tell that they care about their clients. I will definitely be coming back for another stay due to this amazing stay.
My Gf and i have been stay at the red roof of lancaster. And what a great place to stay ... there is 2 of them in a mile stretch plz dont get it confused red roof of lancaster and red roof of strasburg the strasburg red roof is a dump nothing but trash roaches and street workers .. But the Red roof of lancaster is great ( just remember stay on top of the hill). The manager is awesome and down to earth , nice lady to talk with and she is super helpful well all the staff is very nice and helpful they made our stay very pleasant... ill def recommend to anyone i know coming for a stay ... we stayed in room 101 which was great for us theres alil deck out back with tables so when u first wake up u can walk out and watch the sunrise over a beautiful cornfieldand myself with back injuries it was nice to be able to walk out and have a place to sit ... its fairly quiet wknds is alil much but its manageable.... overall if u need a place to stay go to red roof of LANCASTER ( not strasburg). U wont be disappointed and ull have a nice stay with good ppl there to help ya !!!…
Our room wreaked of smoke, not sure if cigarette. Glad I had air freshener spray.🤢 Elevator had an smoky odor too. Location was good, price was reasonable. Definitely noisy rooms, we heard everything. We had a dog & pet area on opposite side of building. Stayed here before & had no problems but not a great stay this time. Clock plugged in but no clock. Couldn’t find ice or vending machines….pay more, stay elsewhere.
We come at this hotel every year for Dutch Wonderland as it is just to it.. New upgrades including a lots of Security Cameras. .Good stay. Rooms were clean. Nicely maintained. Staff was very friendly. Hotel is Located on Lincoln Hwy. and between Texas Road House and Golden Coral.Accross to Tanger Outlets. Lots of good restaurants nearby. Wifi was awesome. Safe place and well secured rooms.
This hotel is old and the walls are thin. But it was clean and affordable and the staff was very kind. It got the job done when I was in a pinch. Internet and refrigerator in the room worked and the shower was hot.
On a prime location of Lancaster. We had a very happy and satisfied stay. Room were well maintained and had all the need items including Microwave, refrigerator, iron etc .Lots of TV channels. Wifi was perfect.Hotel is big and well lit. We will return here in Summer vacation. Front desk attendant was very friendly. Hotel is located next to Golden Coral and Texas Roadhouse.
Looks all new. Lots of upgrades done since we came last year. Nice Location. Good rooms , comfortable bedding, well secured locks and lots of security cameras that make us feel safe. We shall come back again.