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Eden Resort and Suites, BW Premier Collection

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222 Eden Road, Lancaster, PA 17601-4216
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Traveller (985)
Room & Suite (583)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 45 hotels in Lancaster
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
At the Eden Resort & Suites, we offer everything you need, all in one luxurious spot, and our staff is here to make your stay an exceptional one. We offer many room types, including suites and villas to provide families or individuals extra space and comfort. If you’re hoping to have a more quiet getaway, our rooms on our adults-only floor are the perfect choice. Although we are ideally located near many local attractions, you won’t even have to leave the hotel to enjoy your stay because we have on-site dining, a lounge, a heated indoor pool, a fitness center, a sauna, and a heated outdoor and outdoor recreation complex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Table tennis
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Sauna
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
Kids pool
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
21Restaurantswithin 1 km
0Attractionswithin 1 km
5991Reviews103Q+A100Room tips
Traveller rating
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  • 95
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Popular mentions
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Most Recent
Tina EA wrote a review 17 Aug
3 contributions
Absolutely loved the pool area and amenities at this hotel. We also loved the layouts of the suites - they are perfect for families traveling with young kids. As family friendly as everything was - the rooms itself were so dirty. My kids feet were black from dirt just playing in the room for 10mins, and there were dead bugs and spiders throughout. The balcony also smelled like mildew a bit. I would love to come back here cause of the overall property and proximity to theme parks, but absolutely would be looking for a renovation or some indication that their cleaning practices have improved first.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NickOceanNJ wrote a review Jul 2021
Ocean NJ29 contributions34 helpful votes
Hotel's Favourite
We enjoyed our first stay since the COVID situation, Have been to this hotel many times. Pros: Villa Room was clean and looked recently updated (we are regulars) Still Pet Friendly Bunk Bed Villa room ideal for families of 4-5. Great Pool, and time slots well managed (people just need to be more understanding) I saw the pool water tested several times, well managed Free Ice Pops for Kids always a nice touch Dinner at Arthurs was good, with good service. For Pet rooms especially, I actually like the "optional" house keeping. Cons (I realize these are due to COVID and lack of employees so hopefully will improve next time) No waitress services around Pool, long wait at times at food/drink truck No Garfields No more prime rib Buffet at Arthurs Inconsistent quality of breakfast buffet (one day eggs runny, one day they were ok) Pool music should be more upbeat, more resort like. Many songs were slow like love songs. actually some depressing. Even Island music would have been better As I say most of these Cons I am sure will improve as the workforce gets back to normal so I was very happy with my stay and will definitely return.
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Villas are great for Families especially those with pets
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 8 Aug 2021
Nick, thank you for your review. We appreciate all of your comments and feedback. When we are able to, we have poolside servers; otherwise, Splashers is just steps from the entrance to the Outdoor Pool. We're glad to hear that you will definitely return--we look forward to it. -Eden Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kiana A wrote a review 16 Aug
Philadelphia, Pennsylvania36 contributions11 helpful votes
My family and our close friends stayed at the Eden Resort overnight. We were pleasantly surprised when we arrived. The exterior was very nice and the hotel and hotel grounds were very nice as well! We were not able to check in when we arrived as rooms were not ready yet but we were able to enjoy the indoor and outdoor pool until check in. The rooms were spacious enough and they gave us an adjoining room with our friends which helped. My only issue which was a pretty big one was that clean bedding was not on one of our beds. I let the front desk know and someone changed our bedding. They also credited our room for $50. Every other aspect of hotel was great! We will return and hopefully stay longer.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kimberly D wrote a review 16 Aug
New York5 contributions2 helpful votes
+1
This is my second time staying at Eden resort and it will definitely be my last. The last time i stayed here was the spring of 2019 and we had an amazing time. We actually recommended this hotel to a few family and friends who stayed there as well based on our raving reviews. This trip however was a disaster. Hotel rooms are dusty and the carpet was disgusting. After walking on the carpet barefoot for 20 minutes or so i looked at my children's feet and they were BLACK!!! You can actually feel the dirt and grim sticking to your feet on the carpet.I cleaned their feet with a hotel towel and we were forced to wear flip flops the entire time we were inside our room. We complained to the front desk and they didn’t offer any solution to our situation and basically brushed it off by saying they would pass along the info to the cleaning staff. This wasn’t isolated to just our hotel room my sister and her family stayed in the room next to ours and their carpet was also disgusting. I took pictures of my children's feet and the towel after i cleaned them
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Melissa N wrote a review 16 Aug
76 contributions13 helpful votes
This was the most relaxing weekend getaway we have had, you do no have to leave the resort, the pools are beautiful and very well kept, laundry room/vending machine on every floor lots of out door games available including a basketball court. All staff were friendly. Only issue was the sofa bed was horrible.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ginanatalie wrote a review 15 Aug
Garden City, New York2 contributions
Our family of 2 adults and 2 kids (4 and 2) stayed in a 2 bedroom penthouse villa. Logistically the layout was perfect, 2 bedrooms, 2 full baths, a kitchen and living room. My husband and I were able to relax and watch tv while the kids slept. Unfortunately, the room was dirty, the floors left our feet filthy and black! I mentioned this to the front desk at check out and I hope they invest in steam cleaning the carpets. The pool was decent and the location was good. The poolside staff was very friendly. FYI- they do not make up the room unless you call and request which was an annoyance.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 2 days ago
GinaNatalie, thank you for your review. We’re glad that you enjoyed the layout of your Two-Bedroom Penthouse Villa and our pool. We appreciate your recognition of our friendly poolside staff. We apologize for the issue with the floor in your room; our Housekeeping team takes pride in its work and has already addressed the issue. As you note, we currently offer housekeeping service to those who request it; it can be requested via call or text or at check-in. We hope to be able to welcome you here again. Sincerely, Michael De Julia, Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa G wrote a review 14 Aug
1 contribution
Came here with my family for the weekend. Got lost a few times because the hotel is massive, but every time I needed to find my way I came across this lady from housekeeping (Jess I think her name was) and instead of just pointing she escorted me herself. This place has some of the friendliest staff I've ever seen and the property is beautiful. The rooms were clean and the food was good. All around good trip. We will return.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 3 days ago
Melissa, thank you for your review. We're glad to hear that you and your family enjoyed your stay here and that you will return. We appreciate your recognition of our staff and all that we do for our guests. We look forward to welcoming you here again. -Eden Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meghan D wrote a review 14 Aug
1 contribution
+1
Stayed here for the weekend with my extended family and was disgusted. Our room was completely dusty with cobwebs lining the baseboards. 3 spiders noted, old blood on the curtains, and water stains with MOLD growing on the bathroom ceiling. See pictures attached. Will not be coming back
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 2 days ago
Meghan, thank you for your review. We sincerely apologize for the issues that you encountered during your recent stay here, and we appreciate your feedback. It has already been addressed by our Housekeeping manager so that it does not reoccur. We hope that you will reconsider returning so that we can provide the exceptional experience that is typical for our guests. Sincerely, Michael De Julia, Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
map22 wrote a review 12 Aug
Virginia3 contributions
Beautiful property and very family friendly. The staff went above and beyond and we will definitely return. Place was very clean and activities for families exceeded our expectations. Very happy with our stay here and would highly recommend this place
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 3 days ago
Voyager, thank you for your review and for recommending us. We're glad that you were very happy with your stay here and that you will definitely return - we look forward to welcoming you here again. -Eden Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan D wrote a review 11 Aug
1 contribution
We are staying up in Lancaster for a wedding and the first hotel was horrible. We came over to Eden to hope to get a room. Not only was Jenesy super friendly she also was able to get us two beautiful rooms on the same floor. Jenesy and the Eden saved our trip.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 3 days ago
Megan, thank you for your review. We're glad that you found your rooms beautiful. We appreciate your recognition of Jenesy. We hope that you can return soon. -Eden Resort Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$161 - US$229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier eden hotel lancaster, best western premier eden resort and suites, best western lancaster, best western eden hotel, lancaster best western
FORMERLY KNOWN AS
Eden Resort and Suites, Best Western Premier Collection
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
300
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Frequently Asked Questions about Eden Resort and Suites, BW Premier Collection
Which popular attractions are close to Eden Resort and Suites, BW Premier Collection?
Nearby attractions include Shoppes at Belmont (1.0 km).
What are some of the property amenities at Eden Resort and Suites, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Eden Resort and Suites, BW Premier Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eden Resort and Suites, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eden Resort and Suites, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Eden Resort and Suites, BW Premier Collection?
Conveniently located restaurants include Champagne Sunday Brunch, Arthur's Terrace Restaurant, and Garfield's Restaurant.
Are there opportunities to exercise at Eden Resort and Suites, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Eden Resort and Suites, BW Premier Collection have an airport shuttle?
Yes, Eden Resort and Suites, BW Premier Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eden Resort and Suites, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eden Resort and Suites, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eden Resort and Suites, BW Premier Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.