a/c fan was dreadful. Traffic outside roared overnight. While staff were pleasant it was not restful . We have stayed in airport hotels at many destinations. Sydney is the worst. I can't understand why there does not appear to be any hotel that is truly soundproof at Australia's major international airport
This hotel was a good stay, but there were some small concerns. Room service food was not great (I did notify staff) so we ended up driving out for another dinner afterwards. It’s in the same suburb as the airport but probably one airport hotel that isn’t very close to the airport. Rydges is the closest where you can walk to the terminal, but of course it costs more. The pool is actually located in the apartment complex next door, so you need to leave the hotel and cross the quiet road to get to it. The pool was small, but it does have really nice skyline views where you can watch the distant planes come in. The room was definitely in need of a refurb and very dark, so in comparison to other airport hotels this wasn’t our favourite for the same price point.
House keeping - Room cleaning only at request. This was the information from Reception as we inquired about the room service. We have not been informed during check-in and the web site did not indicate that garbage was not removed and towels have holes. 1 Towel showed big holes. I am impressed with Novotel. Shuttle transport to Airport is charged, AUD 8.00 for one person.
Very outdated room and the air quality in the room made us sick. The vents need a clean or filter change. Was not happy with the bathroom with a tub only so did not use. Only stayed for a few hours waiting for our connecting flight and was charged full rate of $280.00. Not value for money at all.
Ordered a room service drink. Multiple reminders. Apologies offered But Nobody came. Ultimately went myself down to the restaurant after an hour and picked up my order. Same service standard for maintenance they just dont come.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing