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Comfort Suites Hummelstown-Hershey

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320 Milroy Rd, Hummelstown, PA 17036-8627
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (107)
Room & Suite (88)
Dining (4)
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A note from Comfort Suites Hummelstown-Hershey
Updated 02/06/20

About

#3 of 4 in Hummelstown
Location
Cleanliness
Service
Value
Hershey's "suitest" hotel!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Car hire
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quiet
Languages Spoken
English
392Reviews9Q+A50Room tips
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Popular mentions
ErnTrekker wrote a review Jan 2022
PA696 contributions225 helpful votes
After a different hotel called to tell us our prepaid room was not available(!) for that night, we scrambled with our 3rd party booking site to find a place to stay for 2 nights over New Years Eve. We ended up here - checking in just before midnight. We found the gentleman at the front desk to be friendly & attentive, and he was able to put us in a higher floor away from a large group staying there. The room was clean, the bed comfortable, and the water hot. We didn't have our room cleaned the next day but we did stay in until about 11am (may also be the policy-eco friendly?) - no problem, as we were able to get fresh towels at the front desk. Even with a lot of families in the hotel during our stay, it was not overly noisy. The attractions in Hershey are fairly close & this ended up being a good base of operations as we visited places in the area. I would have no problems staying here again..
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Date of stay: December 2021
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YE wrote a review Dec 2021
6 contributions
+1
It is true that the cleanliness of the hotel, the worn facilities and rooms as well as the breakfast (or lack thereof) leave much to be desired, but what really made this experience horrific was the staff and their treatment of their guests. Let me begin by saying that we were staying there for a youth hockey tournament in Hershey. Many youth tournaments are hosted in Hershey for a wide range of sports throughout the year. The people who run the tournaments put together a list of hotels that would like to open their doors (get business from) to teams. One of the things that makes a tournament so special is the team/relationship building that happens between the players as well as their families. This happens by spending time together when not competing - mostly hanging out together at the hotel. Obviously these families need to be respectful of the hotel and other guests, however many hotels that CHOOSE to put themselves on the list put things in place to allow for the socializing in a way that is not disruptive to others. For example, they assign a conference room to each team for the players to hang out together so they aren't running the halls or being too loud in one room. They keep their lobby/common area open for parents to hang out together. This was not at all the case HERE. Except for the one man who worked the desk in the morning (he actually said hello, goodbye, good luck today in your game, smiled when you asked him a question, etc.) the rest of the desk staff seemed annoyed to have customers. When you enter the lobby anytime after breakfast hours, the back half of the area (the common/eating area) is closed off (chairs up, lights off, as if it is a storage area) with a large sign that says Quiet Hours are between 10:00 PM and 9:00 AM. They absolutely mean 10:00 PM. At 10:00 PM EVERY guest must be in a room. You may not sit in the lobby, you may not sit in the pool area, you may not stand in the hallway. If you do, an armed guard dressed as a police officer will come and tell you in a rude way to go into a room. He will walk up and down your hallway and stand at the doors listening. He began knocking on the door of our room where half our team was hanging out @ 9:15 pm. And the mothers in the hallway asked him why. If you continue to stand in the hallway, even if you are doing it to monitor your children who are crammed in one hotel room so you can make sure they do not disturb others, he will go get the night manager and the two of them will harass you until you comply. I can see this being the case if the teens were disturbing other guests and the front desk received a call of complaint from another guest. This was NOT the case. The manager TOLD US he received NO complaints and that he was there to make sure we followed the rules. Our team had almost every room on that floor and we met the families that were staying in the other rooms. Where we were standing was on the opposite side of the hallway from where those other families were - we were standing outside of our own rooms. Did I mention he told us, both nights, he received NO COMPLAINTS. This trip was absolutely ruined by this establishment. Our team was not able to hang out at all as an entire team or as an entire group of parents except for when we were at a game. We were basically on house arrest after 10:00PM (our game ended at 9:30) - a very worn out, dirty, foodless, house. I urge anyone hosting a tournament to keep this establishment OFF of their list. I have no idea why they continue to sign up to have teams stay there. If you look on Google and other sites you will see many many many reviews like this that say exactly what I am sharing. If you want to run your hotel like a prison with guards, DO NOT say that youth teams/groups are welcome!
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Date of stay: November 2021
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GD77 wrote a review Oct 2021
WDC145 contributions65 helpful votes
Rooms are actually ok and hotel is fine if you just need a place to rest. For the price/night though, I would have expected a finer establishment. Cleanliness definitely needs improvement. Hair and dust bunnies in the bathroom and foyer of the room. Also detracting from the hotel is there's nothing around though and nothing within walking distance if you want to grab a bite to eat.
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Date of stay: October 2021
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Rosa wrote a review Jul 2021
2 contributions
Tall blonde man was very rude and unprofessional. He smelt like weed and was cursing and screaming at me for being too loud in our room. He needs to be properly trained on customer service. I have never heard of not being able to watch TV and laugh loudly past a certain time. This worker threatened me and also refused to give me the general managers phone number. No one who wouldn't pass a drug test should be in charge of a hotel. This is unacceptable!!! Never again!!!
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Date of stay: July 2021Trip type: Travelled
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Response from Michele Schultheis, General Manager at Comfort Suites Hummelstown-Hershey
Responded 23 Jul 2021
Definitely you may watch and laugh at tv, but respectfully when we receive complaints from more then one room after 11pm centered around the same room. We do have to respect all guests and call the room and ask for them to please lower the volume. We do apologize if that gave you an unpleasant experience. We are trying to give everyone a place to have a great restful nights sleep at their home away from home for the night. Our staff go through training for customer service along with rigorous background checks for employment with the Comfort Suites Hummelstown-Hershey.
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Gina H wrote a review Jul 2021
1 contribution1 helpful vote
Overall terrible! We had to change our room several times. First room had crumbs and hair on the beds. Second room had a huge red stain on the carpet and the sofa and sofa bed were dirty. Third room was a little better but the shower head was broken, tub was dirty and direct tv didn’t work. Pool was tiny. My kids didn’t get to go in because there were a few other kids in it and there was no more room. Breakfast selection was very limited. Individual muffins and pre made eggs sandwiches that needed to be microwaved. This is definitely one hotel I will not be staying in again.
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Date of stay: July 2021Trip type: Travelled
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PRICE RANGE
US$107 - US$272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel hummelstown
LOCATION
United StatesPennsylvaniaHummelstown
NUMBER OF ROOMS
80
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Frequently Asked Questions about Comfort Suites Hummelstown-Hershey
Which popular attractions are close to Comfort Suites Hummelstown-Hershey?
Nearby attractions include Escape Room Hershey (7.9 km), AACA Museum, Inc. (6.1 km), and Indian Echo Caverns (2.8 km).
What are some of the property amenities at Comfort Suites Hummelstown-Hershey?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites Hummelstown-Hershey?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites Hummelstown-Hershey?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites Hummelstown-Hershey?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites Hummelstown-Hershey?
Conveniently located restaurants include Gabriella Italian Ristorante, Piazza Sorrento, and Vino Italian Restaurant.
Are there opportunities to exercise at Comfort Suites Hummelstown-Hershey?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Suites Hummelstown-Hershey?
Yes, dry cleaning and laundry service are offered to guests.
Does Comfort Suites Hummelstown-Hershey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Comfort Suites Hummelstown-Hershey?
Many travellers enjoy visiting H. A. Hartman & Son Storage (7.2 km).
Is Comfort Suites Hummelstown-Hershey accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.