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Hotel stopped shuttle service from the airport. We had a fit trying to get from the airport to the hotel. It also pretty expensive via Taxi. Uber and Lyft were not working because the snow fall. A little about the staff. Steven was very curt...More
This was my 2nd time staying at this hotel as I travel from Baltimore to Harrisburg often. My 1st stay was awful about 6 months back but this stay was nothing like I would expected. Upon check-in ( didn't make reservation ) the service far...More
1 Thank bvest2016
Response from Andy B, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded 17 January 2018
Thank you so much for taking the time to send us such kind words in regards to your recent stay. I am so thrilled to know that we have redeemed ourselves from your first stay and I look forward seeing you during your next trip!...More
We arrived at 9:45pm and we were hungry. The restaurant was closed but we were told we could still do room service- just order at the bar. The bell hop hurried us over to the bar and got us menus. He was the friendliest guy!...More
When we arrived the guys working the Valet parking were so nice and welcoming! But that was the only sign of understanding the importance of customer service standards! It started when I was told that there is a 20.00/night “charge” good for parking or the...More
Third time staying here. End up staying here due to a convention (not by choice). There definitely had been some upgrades to spruce up the appearance (successfully so). Valet and check-in staff were courteous and pleasant. Very attractive lobby and restaurant/bar area. Breakfast buffet is...More
Honestly, I have stayed here many times on my way through Harrisburg and I have always used the overnight valet. There is no real parking on the streets that I have seen other than the valet. Personally, I would pay the... More
Honestly, I have stayed here many times on my way through Harrisburg and I have always used the overnight valet. There is no real parking on the streets that I have seen other than the valet. Personally, I would pay the money for the valet as its probably the safest option.