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Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel

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1265 Commerce Blvd, Dickson City, PA 18519
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Traveller (19)
Room & Suite (30)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 3 hotels in Dickson City
Location
Cleanliness
Service
Value
Winner of the 2019 IHG Quality Excellence Award. Stay Smart® when you visit the Holiday Inn Express® and Suites in Dickson City, PA. Consistently ranked in the top 2% of hotels in the brand in North America and winner of the prestigious Torchbearer Award, given to Elite hotels who provide exceptional quality and service. Our award-winning hotel has a sleek and modern design with many amenities. We are conveniently located in the heart of the restaurant and shopping district with over 50+ restaurants and shopping stores within half mile. Our Dickson City hotel is located just 2 miles north of Downtown Scranton and close to all of the major Universities and Hospitals such as University of Scranton, Marywood University, Geisinger CMC, and Regional Hospital of Scranton. Business travelers love our location for easy on and off the highway without dealing with the congestion of the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish, Italian
273Reviews6Q+A57Room tips
Traveller rating
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Marcia L wrote a review Feb 2022
1 contribution
Hotel amenities are wonderful; booking was a nightmare. Beware of booking a room at a Holiday Inn/IGH. We were rerouted from the hotel website upon booking our stay to a site called “getaroom.com”. We were quoted $131 for the room, but upon processing, $52 in additional fees were added to our credit card transaction for a total of $183. These additional fees were not disclosed. To make matters worse, we were also invoiced directly by the hotel a cost of $126. So, in total, we paid $309 for a stay that was quoted at $131. This was a simple 2 queen bed suite to sleep in the night before going snow tubing at a nearby ski resort, not intended to be a splurge! I called the 1-800 number on our reservation confirmation, where I was told by getaroom.com that there was nothing that they could do for me. When I requested to speak to a manager in their service department, I was told to hold then disconnected. I went to the front desk of the hotel to attempt to resolve this billing nightmare in person. I was told that they are encountering a lot of problems through this particular authorized vendor (getaroom.com), that the hotel never received the voucher of payment regarding our reservation. By the time we checked out, the front clerk could see in their system that we had been billed twice for the same room. She assured me that the hotel’s portion would be refunded to our credit card. It would simply need to wait until her manager arrived that morning. The manager would correct their portion of the mistake and call me that day, after 9 am, to confirm that had been completed. This was days ago, and I still have received a phone call, nor has my credit card transaction been corrected. I have now invested more time attempting to correct this billing disaster than my family and I spent snow tubing- the purpose of the trip! This is just so disheartening to what would have otherwise been a wonderful trip. On a positive note, the hotel itself was very nice. The indoor pool was well kept and heated. The complementary breakfast was a nice touch. The room was clean and spacious for our family of 5. The hotel accommodations were great! Totally worth the $131 that we were originally quoted 😉
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel
Responded 22 Feb 2022
Hi J951RNmarcial, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of what happened on check-out and that our hotel manager has yet to assist and contact you. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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lorenbc wrote a review Nov 2021
West Yarmouth, Massachusetts94 contributions40 helpful votes
Hotel location is very good;lots of restaurants and shopping very close. Room was typical HIE, Wifi was terrible; signal so weak we couldn't connect on our phones or computers; wifi is very important to us. Hotel staff was totally unhelpful. Lots of other choices in the area, so we'll be trying somewhere else next time.
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Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel
Responded 27 Nov 2021
Hello lorenbc, Thank you for your stay and for taking the time to leave us feedback. We're determined to make all aspects of your stay pleasant, and I am sorry to learn about the Wi-Fi connectivity issues encountered during your visit. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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Auntie1949 wrote a review Aug 2021
Florida213 contributions112 helpful votes
It can be a challenge to find a good hotel on traveling through Pennsylvania by car. This is, by far, the nicest hotel in the Scranton area. Spotlessly clean everywhere, beautifully maintained, very comfortable bed and pillows, abundant hot water, great shower, delicious hot breakfast, and best of all, excellent front desk staff and customer service!
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TheRealClarkGriswald wrote a review Jul 2021
Ohio15 contributions6 helpful votes
It was just a Saturday night in July, not a holiday, just a regular weekend. The fee for one night at this HIE was well over $200! It's in Scranton, PA. Not Manhatten or Chicago, rather the mountains of Central Pennsylvania. I'm not sure why, it's no different than the HIE places I've stayed in many times prior to the pandemic. For some reason, the price has nearly doubled. Are the beds twice as comfortable? Are the cinnamon rolls twice as delicious? How about the towels, are they twice as fluffy? Sorry, the simple answer is no. Nothing has changed except for the jacked-up price.
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Date of stay: July 2021
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Room Tip: Ask for a room that is not near the elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lou W wrote a review Mar 2020
2 contributions
I left my shaving kit with my medicine inside. I called the very next day which was a Thursday. I ask nicely if they could mail out as soon as possible because it had my medicine in it. They said they would see what they could do but I would have to give them my credit card information. So I did. I called that Monday to see if they mailed it out . The lady Aylissa (I Believe) said it may be getting shipped that morning and was very defensive when I questioned what took so long to get it in the mail to me. They overnighted through UPS and charged my credit card 81.00 dollars. There was multiple other ways they could have mailed it and cost less than 15 dollars. Since they procrastinated and finally decided to mail it they did it overnight next morning . Unbelievable!!!!!! I am a Spore Elite customer and now I am going to switch because of them. Have been a loyal customer for a long time to IHG properties. Time to shop the competition.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, General Manager at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel
Responded 30 Mar 2020
Hello louw883, It's great to hear from one of our IHG Reward Club Spire Elite members and thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I regret to hear your frustration with the service that was provided in helping you resolve your concern. We appreciate that you brought this to our attention. We take feedback seriously and will directly speak to the General Manager regarding this. It is our commitment to provide transparent, efficient and friction less experiences for guests and making the necessary changes would help us provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. I hope to hear from you soon. Hector P Case Manager IHGService
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Deborah D wrote a review Mar 2020
17 contributions1 helpful vote
We always have a great time at the Holiday Inn Express & Suites. The accommodations are great, continental breakfast is wonderful and the service and staff are always very friendly. We have fun relaxing on the patio in the evenings too.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DoubleBBB wrote a review Jan 2020
Ontario, Canada154 contributions34 helpful votes
We have stayed at many Holiday Inn Express & Suites on road trips over the years. This is by far the best one we have been in. From the moment we walked through the door to check in until the time of our check out we had a superior experience. The employees are all very professional and polite, the hotel is extremely clean and well organized throughout, and the extras (tuck shop, breakfast bar, pool area, room amenities) were well planned and good quality. The hotel atmosphere was quiet and respectful. We will go out of our way to stay at this location again. Kudos to the team there for a job well done! Well worth the short drive from i81, also close to a wide variety of shopping.
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Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dana W wrote a review Jan 2020
Longview, Texas928 contributions100 helpful votes
This was a very nice hotel and I had a great three night stay. The price is a little bit on the upper side, so if you are on a budget this might not be the place to stay unless you are doing it for a special occasion. I stayed just a few days after Christmas, and the entire hotel was decorated very beautiful for the season. The room was clean and the amenities extremely nice. I ate breakfast all three mornings and it was a typical hotel breakfast for the upper end of medium priced hotels. But at least it didn’t cost anything. I would have no problem staying at this hotel again. The staff was extremely friendly and knowledgeable about the area, and they have discounts for nearby restaurants, several are within walking distance.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ljsoster wrote a review Dec 2019
1 contribution
There is nothing Express about this hotel! Felt very hi-end to me. Friendly employee at the desk. Room was well appointed and very clean. Delicious breakfast in the morning. Loved the pancake machine. Will use this hotel again.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LaurenfromPA wrote a review Nov 2019
Clarks Summit, Pennsylvania3 contributions
I love coming here and have spent a couple of nights for the last year here with my friend who comes in from out of state. We enjoy the place immensely always clean and friendly staff well supplied rooms and quiet. Location is perfect for shopping and eating. Will continue to stay here until the future
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$146 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites dickson city-scranton hotel dickson city, holiday inn express and suites dickson city-scranton
LOCATION
United StatesPennsylvaniaDickson City
NUMBER OF ROOMS
102
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Frequently Asked Questions about Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Nearby attractions include Regal Cinemas (0.2 km), Parker Hill Church (0.9 km), and Clam Digger's Nite Club (1.0 km).
What are some of the property amenities at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Conveniently located restaurants include Texas Roadhouse, Colarusso's Coal Fired Pizza, and Wegmans Market Cafe.
Are there opportunities to exercise at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Dickson City.
Are any cleaning services offered at Holiday Inn Express & Suites Dickson City - Scranton, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.