Holiday Inn Express Portland East - Troutdale, an IHG Hotel

Holiday Inn Express Portland East - Troutdale, an IHG Hotel

Beat up door knob, and as a bonus you can see through the top of the door knob from the bathroom
Traveller (19)
Guest Room
Room & Suite (44)
Need protein? Omelets & fresh cooked scrambled eggs for breakfast.
Dining (10)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

3.5
#3 of 4 hotels in Troutdale
3.7 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Conveniently located off I-84 and within minutes from downtown Portland, The Columbia River Gorge, Portland International Airport, Multnomah Falls, The Sandy River and Bonneville Dam. Outdoor enthusiasts will appreciate the wide variety of hiking, biking, camping, hunting and fishing. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet featuring signature hot items served daily, indoor pool, whirlpool, business center, fitness area, wireless high speed internet access and meeting space that can comfortable accommodate up to 100 people. Historic Troutdale is nestled off the Sandy River and within a short distance from Gresham, Oregon. Located at the gateway of the Columbia Gorge, we are centrally located between Vancouver, Mt. Hood, The Dalles, Hood River, as well as the Oregon Coast.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Paid wifi
Hot bath
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

477 NW Phoenix Drive, Troutdale, OR 97060
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Portland Intl Airport
16.3 km
See all flights
184Reviews1Q+A34Room tips
Traveller rating
  • 62
  • 57
  • 27
  • 21
  • 17
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
DandGW wrote a review Aug 2023
Trail, Canada
Hotel's Favourite
4.0 of 5 bubbles
Holday Inn Express in Troutdale Oregon was a little bit hard to find, but it is in a central location and we were glad we stayyed there. Front desk service, room cleanliness and amenities, as well as the complimentary breakfast were all very good.
Read more
Date of stay: August 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl A wrote a review Aug 2021
3.0 of 5 bubbles
Pros: Location is close to McMenamins Edgefield.
Large room with refrigerator, microwave coffee pot.
Staff were friendly and professional.

Cons: Does not have blackout blinds or curtains that keep any light out.
Truck stop next door is a bit noisy.
Check in is late. Room was ready about 4:00 pm

Note: Housekeeping knocked on the door a little after 9:00 am so put the DND on the door.
It is on a one way street, so if you miss the entrance it is a 5 minute loop back.
Read more
Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Responded 5 Dec 2021
Dear CarlA1673, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay due to your check in experience, the service of our housekeeping and that the black-out curtains did not keep the light out. This is certainly below our usual high standard of service. Please be assured that I have noted and forwarded your comments for the management to improve. In the midst of the inconvenience, I am glad to know that the location of our hotel and the service of our staff was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
blumberg wrote a review Aug 2021
Colorado
4.0 of 5 bubbles
I had to get a last-minute reservation (I'm a IHG Platinum member) and the front desk was extremely competent and efficient. With the app, I had a room within 15 minutes of making the reservation, and this was during the peak of tourist season in late June. This HI Express is up to par for all HI Express: very clean, safe-feeling, great wifi.
I imagine there might be some guests who don't like all the semi-trucks that park nearby and keep their engines running. I was on the far side of the hotel from them. I would gladly stay here again if I needed to stop near Portland.
Read more
Date of stay: June 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: away from the semi-truck parking area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helen C wrote a review Oct 2020
Renton, Washington
1.0 of 5 bubbles
I normally love the Holiday Inns I stay at, but this is an exception. I booked a room through Expedia and found that there wasn't a fridge and microwave in the Executive 1 Queen Bed room. We were told that we got a special rate on Expedia and it was Expedia's fault that we didn't get a fridge and microwave. Fast forward to the hotel's website, for the same day of the week and same type of room, a fridge and microwave are listed for the same price. The management could have owned up about the slip up and gave us a refund, but no, there were all kinds of excuses why we didn't get a fridge and microwave. Kudos to Expedia which took care of the situation, but thumbs down to management which thinks we are so stupid not to know we are being lied to.
Read more
Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Responded 30 Oct 2020
Hello helencK460LS, Thank you for staying with us and for taking the time to write to us about your experience. Our hotel provides a great night's rest with an included breakfast. I reviewed your comments, and I am sorry that in the room you reserve you didn’t have the promoted amenities as well as the way this was handled. I understand your disappointment with us and assure you that these were isolated incidents. I forwarded your remarks to our managing team and took action to prevent this from happening again. I have sent you a private message so we can talk about your stay further. Thank you again for your message and invited you to visit us on your next trip. Warm Regards, Oscar C. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darren D wrote a review Jun 2022
Texas
5.0 of 5 bubbles
The hotel served as a great place to stay on the northeast side of Portland, the night before driving east along the Columbia River. We wanted to stay near Portland but far enough from the city center.

Clean, quiet, well-maintianed hotel. The location of the hotel is nice too. This was the fifth stop on our journey through the western U.S., and we appreciated the dependability of IHG . We departed before breakfast, but I'm sure it was fine, since IHG consistently does breakfast well. I appreciated that coffee was available very early. (IHG, please consider an additional service to customers: takeaway breakfast items for those who depart before breakfast time.)
Read more
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
memo-jane wrote a review Feb 2020
Kent
5.0 of 5 bubbles
Once my wife and I stepped into the lobby and saw Ellie from across the room with her welcoming smile, we knew we were in great hands. Ellie did not disappoint. She set the standard for which Holiday Inn is known for. Because of it's location, between the freeway and rail road tracks and sandwiched between two truck stops, I was concerned with traffic noise and such. She calmly and confidently reassured me that I will not have an issue and she was right. I slept like a baby. Ellie also took the time to assist us with directions for dinner. The hotel was clean inside and out. The rooms are comfortable [and quiet]. Breakfast is spot on and I believe had something for everyone's dietary requirement. Staying here was a pleasure. Thanks again Ellie.
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kat S wrote a review Feb 2022
2.0 of 5 bubbles
This property is old, dated, dingy and the beds are absolutely terrible. I typically stay in similar category properties like Holiday Inn Express, Hyatt Place, Hampton Inn, etc. and can say that, without a doubt, the bed at this property was the worst bed I have ever slept in and I wouldn't be surprised if the mattresses are very old.

The area itself is really questionable and I got sketchy vibes from the parking lot both in the front (where there was what looked like a broken down RV out front) and the back lot.

The only redeeming values were the ladies at the front desk were very nice and helpful at check-in and the overall cleanliness seemed good and on par with most budget properties so props to the employees.

The bed was brutal though and I expect better from IHG.
Read more
Date of stay: February 2022
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Responded 11 Mar 2022
Hello ksmithtravel, Thanks for sharing feedback. We offer a simple and engaging place to rest. However, what you mentioned about the facility being old, dated and beds not comfortable made us miss the mark this time. I am sorry for the letdown. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura wrote a review Mar 2021
5.0 of 5 bubbles
We had a wonderful stay. Great location with good interstate access, on the edge of the Portland area, easy to avoid excess traffic. Seth was amazing and went above and beyond. He embodies excellent customer service.
Read more
Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom M wrote a review Aug 2022
2.0 of 5 bubbles
BED BUGS!!! My fiancé and I stayed there on Thursday, July 21st (I believe it was room 105), and we not only got multiple bites from bed bugs, but they hitched a ride back on my fiancé's suitcase, infesting her bed at home and continuing to bite her more than a week later. GROSS! (We've since taken care of these unwelcomed travelers from Troutdale, OR!) However, when she called to speak with someone about this "situation" - she was blown off and told someone would call her back. That never happened. So, consider this a fair warning travelers - be prepared for some unwelcomed guests courtesy of the Holiday Inn Express Portland East in Troutdale, OR!
Read more
Date of stay: July 2022
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Request one without bed bugs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Responded 22 Aug 2022
Hi 1968TMac, Thank you for staying in Holiday Inn Express Portland East - Troutdale. We appreciated your feedback and strive to provide an environment of peace and simplicity. I reviewed your evaluation and am sorry for the events that made your stay unsatisfactory. I know this is not what you expected from a quality chain like ours. I distributed your message to our managers and took the necessary steps to stop this from happening. We hope you allow us to host your next travel to provide you with the excellent service characteristic of our chain. Warm wishes, Oscar C. Case Manager IHGService
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheSimpleTraveler wrote a review Jun 2021
Bethlehem, Pennsylvania
5.0 of 5 bubbles
We arrived at night after a long flight so we were weary and tired. Staff at the front desk checked us in efficiently and with a smile. The room was clean, bed was comfortable, shower was hot and all appliances in working order. I was having trouble logging on to their WiFi internet, and the desk clerk did her best with me to try to get it resolved. Turns out it was my phone that was the problem. My wife logged in easily on her phone. Bottom line: I wouldn't hesitate to book again if in the area.
Read more
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom M wrote a tip Aug 2022
1 contribution1 helpful vote
2.0 of 5 bubbles
"Request one without bed bugs."
Read full review
Rebecca D wrote a tip Jul 2022
Cuenca, Ecuador414 contributions67 helpful votes
4.0 of 5 bubbles
"Our room was quiet on top floor end."
Read full review
blumberg wrote a tip Aug 2021
Colorado45 contributions15 helpful votes
4.0 of 5 bubbles
"away from the semi-truck parking area"
Read full review
Jean S wrote a tip Jun 2021
1 contribution
5.0 of 5 bubbles
"Quiet 2nd floor."
Read full review
Kileebear wrote a tip Apr 2019
Abbotsford, Canada45 contributions19 helpful votes
3.0 of 5 bubbles
"Only ONE wheelchair accessible room with walk in shower and it only has one bed.....ridiculous for a chain to allow this."
Read full review
Not the right property for you?
There are more places to choose from in the Troutdale area.
PRICE RANGE
HK$1,312 - HK$1,632 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn troutdale, troutdale comfort inn
FORMERLY KNOWN AS
Comfort Inn & Suites
LOCATION
United StatesOregonTroutdale
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN EXPRESS PORTLAND EAST - TROUTDALE, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Nearby attractions include Columbia Gorge Premium Outlets (0.4 km), Sandy River Delta Park (1.0 km), and The Depot Rail Museum (0.8 km).
What are some of the property amenities at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and a fitness centre.
Which room amenities are available at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Conveniently located restaurants include Ristorante Di Pompello, Bandits Bar & Grill, and Ye Olde Pub.
Are there opportunities to exercise at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Express Portland East - Troutdale, an IHG Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Troutdale.
Are any cleaning services offered at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Portland East - Troutdale, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Portland East - Troutdale, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
All Troutdale HotelsTroutdale Hotel DealsHotels near Holiday Inn Express Portland East - Troutdale, an IHG Hotel
Things to DoRestaurantsFlightsTravel StoriesCruisesCar Hire