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The Grand Hotel in Salem

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Traveller (128)
Room & Suite (47)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon!
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Green
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Easy Access Booking!
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
64Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
673Reviews
163Photos
5Q+A
100Room tips
Traveller rating
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  • 55
  • 19
  • 14
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Popular mentions
+2
THE ABSOLUTE BEST SCRAMBLED EGGS EVER! their buffet breakfast was good but whom ever made those layered scrambled eggs is a magician! 5 stars just for those heavenly eggs! The hotel is nice so far, fitness room nice.
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Response from Scott S, General Manager at The Grand Hotel in Salem
Responded 1 week ago
Dear dannyl160, Thanks for the comments, our cook team will love the feedback! Scott Snyder General Manager
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Hotel's Favourite
So glad we decided to stay at The Grand Hotel this visit. It will be the 1st place we check availability in Salem from now on! Clean, comfortable, spacious. Underground parking. Nice restaurant where we met for dinner. And a better than average buffet breakfast was included in a
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Response from Scott S, General Manager at The Grand Hotel in Salem
Responded 30 Oct 2018
Dear TravelerVDM2, Thank you for the kind words. We are so happy that you found us as well! Scott Snyder General Manager
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I stayed here last Summer and they will absolutely not honor their "guarantee" to have your room ready. Turns out- the guarantee is a "best efforts" according to Scott, the rude and unprofessional manager. Beware of this hotel's ability to accommodate you if anything goes
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Response from Scott S, General Manager at The Grand Hotel in Salem
Responded 1 week ago
Dear Gary B., Thank you for the opportunity to respond. I certainly understand your frustration. Although by making a reservation with a credit card guarantee, you are indeed guaranteed a guest room, there is no such thing as a guaranteed check in time. Our housekeeping staff works very hard to get people checked in as they arrive. The Saturday you were checking in was a "perfect storm", a full house on Friday with over 150 rooms checking out Saturday and 150 rooms checking in on Saturday. We had every employee working to facilitate the cleaning. I realize that it makes little difference to you and your family that of those 150 arrivals over 100 of them had been checked into their rooms before 3pm. It was physically impossible to work harder or faster. We have a team of dedicated hardworking employees that love what they do, I am extremely proud of them. As a result of our interaction last year, we have adjusted our "Check in as early as..." time to 5pm to avoid guests misinterpreting the posted arrival time. I do hope that we have the opportunity to host your children's sports team again. Salem is a great Softball town! Scott Snyder General Manager
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Our stay at the Grand was wonderful. We were in Salem on business and stayed at the Grand. It's location made our meetings at the Convention Center so convenient. The room was clean and comfortable. The staff was very helpful and friendly, we will be back for sure.
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Response from Scott S, General Manager at The Grand Hotel in Salem
Responded 1 week ago
Dear ShepsAdventures, Thank you for sharing your observations. We strive to deliver this sentiment to each of our guests. Scott Snyder General Manager
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The lobby is nice and the hotel has an underground parking garage with easy access. The hotel in centrally located for any adventure in Salem. From the hotel I found it to be a good 20-25mins to some of the finer winieres in the region. Overall I would recommend the hotel.
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Response from Scott S, General Manager at The Grand Hotel in Salem
Responded 4 weeks ago
Dear karlm740, Thank you for the comments regarding your visit to our hotel. I couldn't agree more regarding the ease of navigating everything in Salem and the Willamette Valley for our location. Our intent with the décor of our guest rooms is to be suitable for business and leisure guests alike, classy yet functional. We are glad you found us. Scott Snyder General Manager
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Room #507
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12345610
BRarterR, Thank you for the inquiry. Our pool, spa and fitness room hours are from 5:30am-10pm each day. Salem does have a couple of 24 hour type gyms, they would be accessible by driving as they are at least 2-4 miles away. Our staff could assist with locating them for you if interested.
0 votes
Is this hotel pet friendly?
No they are not. They do not allow pets.
0 votes
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Is this a good place to stay for purposes of seeing the great eclipse on 8/21/17? Is it near the State Capital?
It is less than a mile from the Capitol building. It would be a beautiful place to stay for the eclipse if they have rooms available. There were no balconies in the rooms I stayed in there, however there is a park across the street, on the river that is open and without obstruction of large buildings.
1 vote
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Do any of the handicapped rooms have recliners?
Dear jetho8961, Thank you for the inquiry, I have had a couple of requests similar to this from individuals that are unable to sleep in a bed making a recliner the only option for them. While our rooms are not equipped with a recliner, we do have a medical supply company in town that we've been successful in renting recliners from in those circumstances. Do you have a timeframe for visiting Salem?
2 votes
Happy Traveler, We don't offer shuttle service from the hotel as it is 65 each way. We work with a company called Danny's Town Car Service 503-871-9144. Danny will pick you up at the airport and drop you right at the hotel. He has several of our guests that use him every time that they come to Salem. We received great comments about his dependability. Hope that helps. Scott Snyder General Manager
1 vote
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"Ask about the noise level of A/C and heating units near your room."
"Maybe pick the side of the hotel opposite Liberty Street (where the main entrance is.)"
"Ask for the family hot tub room!"
"Get room on upper floor with view to the east."
"Some views are not the best, but the inside of the hotel is VERY nicely appointed."
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12345620
PRICE RANGE
US$187 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix grand salemhotel phoenix grand
LOCATION
United StatesOregonSalem
NUMBER OF ROOMS
193
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