What makes a great hotel? Location, heavenly shower, comfortable bed and friendly staff. This hotel has all of that AND a restaurant with a great team and menu. Seriously, every time I come here the staff are so welcoming and friendly. Personal note in my room that is positive and welcoming. This hotel is in an area of downtown Portland near PSU and the theaters, so feels safer to me. I can get a free pass to 24 Hour Fitness, which is an outstanding gym and not even a block away. I am looking forward to Summer, they have a fabulous outdoor patio (there are fire pits, but it is still a little cold for me!). Too bad I am here for work and have no time to take advantage of the Gear Shed--I would love to borrow a guitar or bike. Give this hotel a shot, it is well worth it!
This place is ok. It feels safe and secure. It’s relatively clean and the staff do their best to be friendly but I suspect their working conditions are not great. The hotel advertises 24 hour reception - this is not the case. On at least one occasion, I was unable to locate any staff member for at least 2 hours and then I gave up. I visited reception a number of times and called from my room with no answer. There are hidden amenities fees. At check out you will be charged extra fees in addition to your booking to cover additional services offered by the hotel - even if you didn’t use them. I wasn’t told about these additional fees on check in or with my booking. It’s obviously a way of ensuring that the advertised price appears low. The hotel is old. It advertises that is has been recently renovated which is clear but the renovations are largely cosmetic. The fixtures, like bathtub and carpet are all very old.…
Good location - situated in a nice part of downtown Portland. Mia at the front desk made sure we had everything we needed - overall, fantastic customer service. There is an in-house restaurant, but limited hours and limited menu for it - food was good though. The paid parking was competitively priced and provided great security. The shower in the room took it's time coughing up some hot water, but it got there (turning the handle towards you increases the heat).
We stayed at this hotel amidst the Christmas travel meltdown. We arrived in a miserable mood after dealing with airlines all day but the customer service was phenomenal, Michael checked us in and helped us get settled and his friendliness really turned the day around for us. The rooms were very comfortable and the location is great. I have nothingbut wonderful things to say about this hotel. We will definitely stay there again if we return to Portland and will be recommending it to anyone we know going to Portland.
Excellent in every way. It's not that they have the best of everything, it's that they are doing all the basic very right and adding a little extra. 10/10 and top 10 I've stayed at worldwide. I'm very impressed.
Hotel is amazing as always. Our third time coming and will come back in the future. Michael at the front desk was amazing and made our trip very pleasant. The check in and out was really smooth and the drink vouchers were a nice addition
What a find! My partner and l were driving up the Oregon coast from San Francisco up to Seattle and decided to stop by Portland for an evening. From the outside the hotel doesn’t look super exciting but once you enter you’ll find really modern furniture and decorations. I can’t remember the name of the cute front desk receptionist who welcomed us but she was super inviting, helped us check in early and welcomed us to use their rental equipment( bikes, games and etc) to entertain ourselves during our stay. Bed was extremely comfortable, room was clean and warm and the check out receptionist Alexandra was awesome! We definitely found a diamond in the rough and will definitely be coming back to stay at Hotel Zag next time we drive down this way!! Thank you to the awesome staff that made our stay so enjoyable!…
Excellent service. Michael was amazing I’m very very satisfied with the service and the room is clean clean clean. If I can give more star definitely I will do it. This hotel deserves 5 stars plus. For my next visit in portland I will do my reservations in this hotel no doubt And i will recommend friends and family for sure.
Great Time Michael at the front deck was great! The hotel is very nice and the rooms are good sized. The location seems close to everything. We have stayed here several times and always enjoyed out time.
This was my first time ever in Portland. I landed and went straight to the hotel. I was greater my a super friendly SHAWNICE. Thank you so much. Room is nice. Oarking easy and downtown close. Hey SHAWNICE we found Late night food at LOVE VERONA pizza and pasta open till 2am just a few blocks away