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The Best Western Plus Hood River Inn captivates guests with its scenic river views and romantic atmosphere, especially noted on the outdoor patio. While the rooms offer impressive vistas, some travelers suggest they could benefit from updates. Despite the allure of amenities like the restaurant and walking paths, opinions on value are mixed, with high prices not always matching expectations in quality or service.
The hotel's cleanliness receives commendations, yet service experiences can be hit or miss. Its location by the Columbia River is a stone's throw from Portland and scenic areas, though noise can be an issue for some.
Location
Picturesque
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Top-notch
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We travel to the Oregon coast several times each year, and this hotel in Hood River has become our favorite stop along the way, going and coming. The exceptional front desk staff starts our stay in such a positive way. Kerry is a joy! Staff at check out makes us sorry to be leaving. I think it was Maria who was so wonderful last week. Jessica does a super job as Manager. And thank you for the upgrade to the River View Deluxe. We felt extra special.
The rooms are clean and comfortable with excellent Wi-Fi. After being upgraded to an Executive room several months ago, this has become our accommodation of choice! We love the walk-in shower and fluffy towels. Housekeeping staff is always so friendly.
The Riverside restaurant is incredible! We especially like the baked oatmeal for breakfast. Great 8-grain toast, terrific bacon. Pasta for dinner is wonderful. And the peach salad….wow!
Always a great stay!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 11 Aug 2023
Dear PhredandMoi, It was a treat to read your complimentary review and high recommendation. Thank you! We're so happy you've enjoyed our friendly, helpful staff, accommodations, and Riverside restaurant. We appreciate hearing about your favorite items. We hope you'll visit again soon!
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This hotel was a great find...incredible river front property with the amenities to go with it. Friendly staff and beautiful artwork created by one of the hotel owners welcomed us in first class fashion. First floor rooms have sliding doors leading out to the lawn and river front path, which was great for us and our little dog. Loved the large heated outdoor pool and hot tub with adjacent fitness center. Everything was clean and well cared for. Oh....the included full breakfast in the Riverside restaurant was delicious and a much appreciated value. Looking forward to our next visit.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck H, General Manager at Best Western Plus Hood River Inn
Responded 10 Feb 2020
Dear V2395IXdianeg, We are so happy you found us a great find! It's great to hear what you enjoyed, including our riverfront location, friendly staff, included guest breakfast, shoreline path, pool and fitness center. We look forward to welcoming you back!
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My daughter and I stayed at the BW Hood River on August 16, 2021. We stayed in room #381, which was a river view. The room was a 2 queen room with a vaulted ceiling, a mini fridge and microwave. The beds were very comfortable and the bathroom was very large and clean.
Due to Covid, the hotel wasn't offering traditional complimentary hot breakfasts. They gave you a voucher for $5 off per guest for breakfast in the restaurant or you could get either 2 boiled eggs, muffin & fruit or a large cinnamon roll.
Of course the best feature of this room was the great view of the Columbia River and surrounding gorge area. I drank lots of coffee on the balcony while enjoying the views and boats, barges and wind surfers on the river.
I did use the very nice outdoor pool and hot tub. The pool was heated and very nice. This hotel is a large convention style hotel with many different wings and lots of people.
They also have lots of amenities, although due to Covid, some were not used. The hotel shares a parking lot with a small strip center, McDonalds, Starbucks and a gas station, so parking can be a little congested.
The hotel is in a great location next to the Columbia River, the Gorge and downtown Hood River. I recommend it to anyone who wants a nice, clean hotel with a pool and who wants to be centrally located.
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip:Room #381 has a 2 queen, vaulted ceiling next to the stairs with a great balcony view of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 26 Aug 2021
Dear Racer70, Thank you for your recommendation and details about your stay. We appreciated hearing the beds were comfortable and that you enjoyed our shoreline pool and hot tub. We hope your travels will bring you back someday.
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Arriving at this place and having such an easy check in with a friendly person at the counter had my wife and I thinking wonderful thoughts of this place. The building is great and the location is amazing. Right on the water in Hood River. Our room had a fabulous view of the water and the pool area had an amazing view as well. That is all I can really say that is good about this place.
When my wife and I went to the pool area to swim and sit in the hot tub we saw they had no towels in the pool area. When we asked someone they said we would have to go to the front desk to get one. Thats annoying but not a deal breaker it was how the guy said it that irritated me the most. If that wasn't enough the pool area had cobwebs and spider webs on the furniture as well as the light fixtures. OK fine, not great but I will give them the benefit of the doubt. My wife and I being on a vacation just wanting to relax called the front desk and asked if they had room service and was told by the host stand that they did in fact have room service and the menu was online. Awesome, so we decided later on to order room service for dinner. We looked at the menu online and then called down to order. Turns out the guy earlier was mistaken and they don't do room service. I get it we are in some stressful and confusing times right now so I get it. What annoyed us is that it turns out the menu online was incorrect and they didn't have one of the items we wanted to order.
In the end this place has so much potential and can be so much more but it failed in many areas. It is as though the front desk people are committed to providing a great guest experience but everyone else is not. The last item we were annoyed about is that they had no breakfast included. There is a $5 coupon we can get on Breakfast but considering we pay 150-200 a night for this place we expect more. We have stayed during this same time period that is half the price and their breakfast options are better than this place.
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Date of stay: June 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck H, General Manager at Best Western Plus Hood River Inn
Responded 6 Jul 2020
We appreciate your feedback. We have been pivoting with changing restrictions and guidance during the pandemic, and we apologize that you were disappointed by a number of things. We are unable to offer our traditional cooked-to-order guest breakfast at Riverside to ensure we are able to safely accommodate dining guests with current social distancing requirements. Safety guidelines and an increase in pick up of to-go meals caused us rethink room service. Meals may be ordered and picked up, however. We are looking forward to getting back to normal, but we realize normal may look different. We thank you for your support during these difficult times.
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My wife and I just returned home after a two night stay in the Best Western Plus in Hood River. For the past six years we pick up wine at our favorite Gorge winery four times a year and always stay at the Best Western Plus. We swim laps in the outdoor pool and we've never had a bad meal when we eat there. On this occasion we enjoyed the majestic hills, beautiful Columbia River, and terrific weather. Our stay at the facility wasn't quite so nice. Thursday morning we went to lap swim at 6 a.m. and found a filthy pool. I pulled out a hairball the size of a softball, and the bottom of the pool was full of dirt and dead bugs. I will say on Friday morning, the pool was spotlessly clean. (I'm surprised management hasn't invested in a robot vacuum that can scour the pool nightly when patrons aren't allowed in the pool) We ate dinner at the restaurant Thursday night. We were seated at 5:50 p.m. Our server took our order, but didn't write it down on a pad. After sitting one hour, we hailed the server down and inquired about our dinner. She told us the restaurant and kitchen were understaffed and that she was now forced to buss tables and serve food. She checked on our order and informed us that our order was the next one coming up. 30 minutes later, 7:25. we were served food. I wouldn't have given our server a tip, but my wife felt sorry for her and gave her a 20% tip. No complimentary breakfast as we have gotten in years past. Yogurt and granola or two boiled eggs and a stale muffin. Water and coffee were offered. We never got room service for two days. No fresh towels, no one to empty the trash. Spiders occupied not only our deck, but the room on the inside of our sliding glass door. We couldn't help but feel sorry for the patron who wanted to sleep in Friday morning. At 8:15 a.m. a very loud lawn mower came roaring by the front of every room facing the river. I'm stunned that management is so insensitive to have allowed this behavior. Why not wait until check out time to mow the lawn? Our stay wasn't all bad. The chef made two marvelous dinners and the facility offers a complimentary newspaper at the front desk. Management at this facility will undoubtedly blame the terrible service on Covid; however, it appears this facility is still profitable and can afford to hire more help. I couldn't help but notice that the parking lot was nearly full, and for the two days we spent there, we dropped over $600. Best Western Corporate might consider taking the "Plus" away from this facility. It's barely mediocre.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip:Get a room facing the river and make sure it has a deck so you can admire the beautiful view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 28 Sept 2021
Dear lorid678, We thank you for being a regular guest of ours and are glad to hear that you enjoyed a few things about your stay. Our deep apologies that this most recent experience was not up to our usual high standards of service. We are experiencing high demand and still recovering from the pandemic. Like most businesses in our industry, we continue to be short-staffed in most departments. We hope you’ll consider giving us another try at a future date. In the meantime, we promise we will continue to work hard for our guests.
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Annual outing for my wife's birthday, so paying more than $350/night for a room is OK, but I expected a $350/night room. This room/service/location was not worth even $250. The view from the room was nice, but facility maintenance and breakfast were subpar at this price range. Repairs in the bathroom were terrible - the caulking for the shower glass was unprofessionally done & the 2 toilet paper holders were loose - And one was installed upside down. Our little deck & deck furniture was dirty so we had to clean it before using it. The property just seemed worn out and improperly maintained. Breakfast was "Grab and Go" with 4 options - a plastic bowl of yogurt with fruit and granola, a different bowl of yogurt, a cinnamon roll, or $5 off your breakfast at their restaurant. All of this for just a bit more than $350 dollars a night. I've actually had better rooms and breakfast for about $125 a night. Very disheartening.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 24 Sept 2021
We appreciate your feedback. Our room prices are based on demand for specific dates. Currently we are experiencing very high demand despite staffing shortages. If guests' travel dates are flexible, they may be surprised by rate differences between peak and non-peak times. The other issue is our property being short-staffed like nearly all hospitality businesses these days as we try to recover from the ongoing pandemic. Great service and high levels of maintenance have become more challenging. Your satisfaction is important to us as we strive to offer great experiences for our guests.
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This BWP is in an excellent location, has a great variety of rooms, nice breakfast choices from a restaurant breakfast menu (you're only responsible for the gratuity) and the staff are very personable and helpful. There is also a walking trail in front of the hotel that is a treat. We would definitely go back and highly recommend that anyone consider choosing this hotel for their stay.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck H, General Manager at Best Western Plus Hood River Inn
Responded 10 Feb 2020
Dear debrabK2117SW, We're glad to hear your appreciated our location, room variety, helpful staff and included guest breakfast. Thank your for submitting your review, and for the high recommendation. We hope to welcome you back soon!
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Our first time to stay at this Best Western & we loved it! Room with a view of the Columbia River & Great food!! Our room was large with sliding glass door to a patio. Super comfy beds & linens with extra blanket & pillow. The staff was smiling & friendly. I asked about printing documents & they offered to print them for us & provided their email address. It’s the little things when on the road every night that makes such a big difference like a bathroom night light, huge coffee cups, extra plugs, the citrus soaps, shampoo/conditioner & lotion I love! We are on the road 275 nights a year. Now as “essential drivers”, we have been through at least 25 states during CV19 and food - good food, is the hardest to come by. A quick peak at the dining room looks very inviting and their outdoor patio must be a great spot to eat and relax when it reopens for “dine in”. We ordered & picked up in the lobby. We ate in our room watching the sunset. A beautiful end to the day. The cod was big & flakey and the fries handcut. $12 for two pieces and $6 for 1 piece on the kids menu. We were given a breakfast menu and I was excited about real eggs - cooked anyway you want, not the scrambled ones out of the microwave bags offered by most hotels way back before CV19 when they used to serve breakfast! The housemade granola, yogurt, fruit & honey was the bomb as was the Sunnyside up eggs, potatoes, sausage and biscuit! Check this place out! We will be back! Please thank them for feeding the essential workers out on the unfriendly roads 1650 miles from home during CV19!
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck H, General Manager at Best Western Plus Hood River Inn
Responded 11 Jun 2020
Thank you for being an "essential" guest during the public health emergency. We are so happy we could accommodate you, and we appreciate your high praise and many compliments. We look forward to seeing you on a future visit. Our best to you!
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We stayed here a few years ago and the room was older, but everything else was great. Just stayed again last week and it has gone WAY down hill. The front desk failed to tell housekeeping that we would like a fresh set of sheets put on while we were out. This was around 11 a.m. We returned to the room at 9 pm and nothing had been done. I called the front desk and they sent new sheets..for us to put on ourselves. I would expect that from a motel, but we paid a decent amount for the room. The sink was clogged. The shower was full of soap scum. the bed again..SO old and uncomfortable. I really felt like I was at a Motel 6. Definitely not a romantic or nice place for a couple to celebrate. One good item is the view, but you can get the same view for a lot cheaper elsewhere.
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 24 May 2021
Dear morr3390, We are sorry to hear of your disappointment. Our apologies for the bathroom issues and housekeeping lapse. We want to make sure people know the best way to make reservations for the broadest selection of room types and prices is to phone our property directly or book through bestwestern.com. Online travel sites often offer discounted rates tied to specific room inventory or restrictions. We appreciate your feedback and hope you'll consider giving us another chance.
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The location on the river was exceptional. The staff was able to let us check in early. The pool and hot tub are gorgeous and well cared for. The room was clean and spacious. We enjoyed the food at the restaurant, which had some unique options and everything was tasty! $10 off per adult for breakfast made it almost free - but the service was slow, which was understandable since there is such a staffing shortage everywhere nationwide. Housekeeping shortages meant rooms are only cleaned daily by request (which was fine by me, but I wanted to note for those who might care about that). We went to a rehearsal dinner here as well and the food and room were great. It was a great home base for a weekend wedding trip.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chuck Hinman, General Manager at Best Western Plus Hood River Inn
Responded 30 Aug 2022
Dear richards_mandi, We are happy to hear you had a great stay with us during your weekend wedding trip. Thank you for mentioning how you appreciated our "exceptional" location, pool/hot tub area, rooms and dining at Riverside We hope your travels will bring you for another stay in the future.
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I don’t know about tours, but you’re right in the middle of the Columbia River Gorge and near all of the popular water falls, Crown Vista Point and of course Mt. Hood and the surrounding national forest and fruit farms and wineries.
Thanks for your question! Yes, we allow dogs for a $15+tax/night fee in designated dog rooms. Please fee free to call the hotel directly if you would like to book a room. We look forward to seeing you and your four-legged family member!
There are more places to choose from in the Hood River area.
PRICE RANGE
HK$1,166 - HK$1,694 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus hood river hotel hood river, best western hood river, hood river best western
LOCATION
United StatesOregonHood River
NUMBER OF ROOMS
194
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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