Holiday Inn Washington
Emerson Road, Washington NE37 1LB England
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About
#5 of 6 hotels in Washington
Location
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Value
Holiday Inn Washington is an ideally located hotel, just off the A1M junction 64. Centrally located between, Historic Durham, Sunderland and Newcastle City The hotel offers a 'Go Green' Environmental Room in association with Tree Appealplanting trees on site and across the UK. This is a well established, comfortable hotel, with free car parking, noted for its friendly staff. The Hotel has a Traders Restaurant a newly refurbished lounge and bar area.Kids Stay & Eat Free*. The hotel has 136 fully air conditioned bedrooms, including family and accessible rooms. Only a short drive from Europes largest Shopping Centre - the Metrocentre, Newcastle City Centre, the award winning Beamish Open Air Museum, Sunderland Glass Centre and Durham County Cricket Ground. The North East coastline and Angel of the North are also within close driving distance.*Terms & Conditions apply.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Polish
Location
Contact
Emerson Road, Washington NE37 1LB England
Getting there
Car HireSee all Washington car hire
1136Reviews11Q+A100Room tips
Reviews
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+1
Room was dirty and smelled stale, plaster hanging off wall and the main window , the bathroom was that small the door wouldn't close if you were sat on the toilet, very noisy neighbours, it was that bad I had to book into the Premier Inn next door, this is the second time I've been here (Didn't realise until I turned up), the last time I was moved to another room at 02:30 as my neighbours were arguing all night
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Date of stay: March 2023Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager HI Washington, Guest Services / Front Office at Holiday Inn Washington
Responded 6 days ago
Hi Fred-XPO, Thank you for taking the time to review your stay with us. I am sorry to learn that you encountered issues whilst staying with us. All your comments was passed along to the relevant internal Hotel Management at the time it happened in order to investigate and rectify. Once again thank you for providing us with these comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check inn no issues Room good for a premium room Food ok Food service poor, children draped on the host stand instead of working, tables cleaned by spraying chemicals on to the table not the cloth while fresh cutlery already set, disgusting behave for a food establishment
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 1 week ago
Hi 85danielb85, Thank you for taking the time to provide us with your feedback. We will pass on your comments to the restaurant manager to be investigated internally.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, great water pressure but very dated. One of the lifts didn’t work and was told it hadn’t for quite some time “it’s really expensive to fix so while we have a working one we don’t see the point in rushing” The room I had the grab rail in the bathroom was hanging off the wall
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager HI Washington, Guest Services / Front Office at Holiday Inn Washington
Responded 25 Jan 2023
Hi Shanemc87, Thank you for taking the time to leave a review from your recent stay with us, At the moment we do have one of our lifts out of action however the new one has been ordered and will be fixed once all of our new windows have been fitted due to the crane they need to bring the lift in on and can't whilst the scaffolding is us. Hopefully the next time you stay it will be all fixed and you can enjoy our new windows too.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The staff were all very nice. The bed was comfy. Food and drink were good. The room was great. The drain in the shower was a bit slow at times causing the water to hesrly come into the bedroom. Apart from that everything was fine. They even provided snow for us. I would stay there again
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 17 Jan 2023
Hi Robert M, Thank you for the fantastic feedback. We will pass on your comments to the relevant department to be looked into. So glad you enjoyed your stay with us and got the enjoy the snow! We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bluemancunian1894 wrote a review Jan 2023
Manchester, United Kingdom172 contributions120 helpful votes
Stayed at the HI Washington recently as a gold for two nights with family. Hotel is in a good location off the A1 and a good base to explore the surrounding area including the Beamish museum, Angel of the North etc. There was plenty of parking and staff all very helpful. We paid for the optional extra of breakfast which was nice but steep at £12 per person. The room was clean but seems to be stuck in the past. There wasn’t a USB port in the room which meant I couldn’t charge a phone/devices and had to do so elsewhere. Room also generally showed signs of wear and tear. Buttons missing off telephone in the room, TV damaged etc. Good hotel overall but could be better.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 16 Jan 2023
Hi bluemancunian1894, Thank you for taking the time to provide us with your feedback. Your comments will be passed onto the relevant department to be looked into. We hope to welcome you back to Washington again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 2 nights. Room was very clean and housekeeping came in the morning to leave new towels & make the bed. Shower room very clean too with shower gel and handsoap. Room was quiet with very little noise from road outside. Location good also. Reception staff were efficient and accommodating. If you want a good no extra frills standard of hotel then would highly recommend. Breakfast is extra and to be honest I paid once but wouldn't pay so much again, mainly because of lack of vegetarian breakfast items. However, food was hot & tasty. I would come back.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 14 Jan 2023
Hi whygoout, Thank you for the lovely comments. We will pass your feedback onto the team. We look forward to welcoming you back to Washington again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The in person staff at the desk and restaurant were nice the free breakfast was good and plentyfull. Gungy place try ssomewhere else I have been here for 4 days the bedding never changed even though the sign was out. No towles yesterday the door is cracked and dirty the chain is broken . No safe . Floor never cleaned. Bathroom door is gungy mold around the tub called front desk room service operator multiple times never received any answer. I was told 24 hour room service but they said no food. Unless i download the qrcode. When i finally got through. By calling the holiday inn reservations central booking line and having them contact the hotel to call me. . Terrible. I have stsyed in every type of hotel world wide. Give this one a pass. The bed was ok but i doubt its very clean. Gross…
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager HI Washington, Guest Services / Front Office at Holiday Inn Washington
Responded 11 Jan 2023
Thank you for taking the time to leave a review, we have tried to get in touch with yourself to resolve the issues with no response. Please contact the front desk team and they will be happy to help with all the issues mentioned.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3rd visit to hotel - last time had opted to pay for premium room which was not good and not what I would choose again and to be honest I was reluctant to make another booking, but this was better experience! Allocated room 308, plenty of space for 3 adults and would recommend - think this room has been refurbished; bathroom has shower only than bath with overhead shower that premium room had and decor/furnishing seemed "fresher". Staff helpful even tried to source extra pillow - we got one than two we asked for but hotel was fully booked which probably explains this as all sofa beds were being used I was told. Breakfast food really good but coffee machine broken - got Nescafe sachets I asked for than cafetiere that I don't like. Overall good stay, great value. Hope next stay is as good.…
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Date of stay: December 2022
Value
Location
Service
Room Tip: Recommend room 308 - faces rear car park, less noise from main roads.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 21 Dec 2022
Hi Kennedys1, Thank you for taking the time to provide us with your feedback, we look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this hotel was lovely from the warm room and extremely comfortable bed to the tasty dinner and sumptuous buffet breakfast. My friend and I were with a coach party and couldn't be happier with the accommodation. Thank you.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paul Mandeir, Owner at Holiday Inn Washington
Responded 12 Dec 2022
Hi Diane P, Thank you very much for the lovely comments. We are very happy you and your friend enjoyed your stay with us. We look forward to welcoming you back to Washington again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very impressed with the staff and smooth runing of this hotel We were part of a coach party,but felt we still got personal service Food was A1 both for the evening meal that was waitress service,and the buffet breakfast surpassed our expectations Give thus one a try.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager HI Washington, Guest Services / Front Office at Holiday Inn Washington
Responded 12 Dec 2022
Hi H1385VPdaveg Thank you for taking the time to leave a review from your recent stay with us! We are delighted that you both enjoyed your visit to the Holiday Inn Washington and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$61 - US$83 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn washington hotel washington, washington holiday inn
LOCATION
United KingdomEnglandTyne and WearWashington
NUMBER OF ROOMS
136
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Frequently Asked Questions about Holiday Inn Washington
What are some of the property amenities at Holiday Inn Washington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn Washington?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Washington?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Washington?
Conveniently located restaurants include Antico Birtley, Champs Sports Bar & Grill, and Toby Carvery.
Are any cleaning services offered at Holiday Inn Washington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Washington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Washington offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Washington?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Holiday Inn Washington?
Many travellers enjoy visiting Washington Old Hall (3.1 km) and Lanchester Roman Fort (4.2 km).
Is Holiday Inn Washington accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.