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Macdonald Kilhey Court

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Chorley Road, Standish, Wigan WN1 2XN England
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Traveller (431)
Dining (50)
Room & Suite (10)

About

#2 of 4 hotels in Standish
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Escape to Macdonald Kilhey Court Hotel, a perfectly accessible place to do business and to unwind, just 10 minutes drive from the M6 and M61 motorways directly between Manchester and Liverpool. Take advantage of unlimited, free WiFi throughout the hotel, a comfortable night's sleep and relax in the spa at the hotel. The hotel has completed a refurbishment programme to upgrade 14 bedrooms, rejuvenate the bar, restaurant and reception. Following a day on the road or in the meeting room, there's plenty of ways to unwind at Macdonald Kilhey Court Hotel. We're passionate about the quality of food that we offer, sourcing fresh, quality ingredients to craft simple but flavoursome dishes. Try our award-winning food in the Laureate Restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Massage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
1708Reviews14Q+A100Room tips
Traveller rating
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  • 131
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Popular mentions
Maja wrote a review Yesterday
London, United Kingdom3 contributions2 helpful votes
We booked a one-night Spa break and we were very happy with everything. The package included bed and breakfast, use of facilities and a 25-min treatment in spa. It was great value for money! We had full use of the spa facilities for full 2 days (from the early morning on the day of the check-in and all day after check-out too) - there is a small swimming pool, a steam room and sauna as well as jacuzzi. The treatment: 25-min massage was great. The room in the hotel was a bit dated but nice too - big, comfortable bed and a bath. The breakfast was amazing - great selection and cooked breakfast available too! Both the hotel and the spa are a bit run down and you can see they could do with refurbrishing, however, for the price we paid we were more than happy with them. The hotel&spa is located out of town so best to drive there, there are a couple of lakes/reservoir behind the hotel which makes it feel like you are in the countryside - nice place for a walk, I imagine even more so in the summer/spring. We also had dinner at Laurel restaurant in the hotel - the food was amazing, really good quality!! Overall, very nice stay and we will be coming back.
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Date of stay: January 2022
Rooms
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colint_stuartd wrote a review 21 Jan
Blackpool, United Kingdom30 contributions12 helpful votes
We arrived at the hotel on Friday afternoon to be given such a warm welcome by the man on Reception, I'm only sorry I didnt get his name, we were upgraded to a Superior King room (412) which was really lovely. This was our 4th stay at Kilhey Court and once again we were not disappointed. Our room was spacious and comfortable, the bathroom was spotless with a change of towels each day. We ate both nights in the restaurant and again were looked after really well. We were not rushed at all and both nights, Chantelle was very welcoming and looked after us. The meals we had were well cooked and breakfast had a good selection of items. (I can really recommend the mushroom omelette which I had both days). All in all we were really impressed with everything during our stay, we felt that the hotel had really 'upped their game' and we would like to thank all concerned. We will certainly return and I hope it will be in the not too distant future.
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Date of stay: January 2022
Cleanliness
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Sleep Quality
Room Tip: Upgrade, its worth the extra
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DonnellaMcmahon wrote a review 21 Jan
Sale, United Kingdom20 contributions1 helpful vote
We arrived at the hotel to be greeted by Mathew he was really friendly and very informative, his customer service was excellent, straight away we felt very welcomed and comfortable. We were staying in room 402 overlooking the gardens in the old part of the beautiful building very Art Deco, warm , immaculate oldie worldly but modern at the same time our room had everything you needed including bottles of water robes slippers and tea and coffee facilities, also a safe. We visited the spa which again the receptionist was very welcoming, my daughter had a facial back neck and head massage she said it was amazing. I went to the pool which also had a newly renovated sauna , also there was steam room And wonderful pool Again very clean and inviting. We then went for lunch and was completely blown away by the duty managers help re our lunch her name is Chantel! She was very friendly and extremely helpful she went over and above to facilitate our choice for lunch. Chantel also was helpful will our evening meal and was very happy to bring us room service. The beds were really comfy and overall we had a fantastic stay !!! We will definitely be back Donnella and kirsty
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Date of stay: January 2022Trip type: Travelled with family
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Fowlersontour wrote a review 13 Jan
Liverpool, United Kingdom62 contributions119 helpful votes
Stayed 7-9th January as attending a family wedding at a near by venue. Majority of the hotels guests were attending the same wedding. The wedding party started referring to the hotel as Fawlty Towers, the more people you spoke to the more people you realised were unhappy with the service,but we decided to try and make light of it as we did not wish to put a dampener on the proceedings. The brides family had a large table booked for dinner on our first evening as did our family. The service was diabolical. The restaurant manager didn’t accept our criticism , she certainly needs a lesson in customer service and to brush up her management skills. We required a high chair and could not believe how filthy it was, this is totally unacceptable at any time but surely at present cleanliness must be a priority, the second high chair was virtually as bad. When we told the restaurant manager she scolded a junior member of staff in front of us, first rule of management, you never reprimand staff in view or earshot of the customer. We ordered a bottle of Malbec wine which was left unopened on the table as they didn’t have a corkscrew, we asked for a bottle of the driest blush rosé they had and was brought a bottle of Zinfandel! We complained the service was slow to be told we were late for our reservation, we had been told by a member of staff to wait to be told to sit down. Food was ok, nothing special, my sisters Risotto was dreadful but we just couldn’t be bothered complaining again. Both families agreed our dining experience was appalling, mostly due to incredibly substandard service. My husband and I in room 108 got no sleep due to extremely heavy rain( not the hotels fault obviously) but faulty guttering caused a loud and constant drip on the exterior windowsill. I approached a young male receptionist the following morning and asked if the maintenance team could take a look at the problem, he appeared to avoid any eye contact with me and barely acknowledged me verbally. Unfortunately I did not have the time to take the matter further with him, but he’s another member of staff who needs urgent training in customer service skills. The same person actually upset a member of our party by personally insulting her, his comment was overheard by another friend who told him his remark was uncalled for. Other guests reported poor service with regards to the reception and their poor attitude. I could continue but I’m sure I’ve made my point. This hotel Is letting down the good name of Macdonald hotels badly. I really wouldn’t want to return, what a sad statement to make about a four star hotel!😠
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Date of stay: January 2022
Value
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2 Helpful votes
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John D wrote a review 1 Jan
4 contributions16 helpful votes
New Year's Eve gala Myself and my daughter attended the NYE gala and had a fabulous stay. We had treatments in the Spa early on then checked into an impeccable room. We attended the gala with a beautiful meal, music and entertainment until the early hours. I had reservations tbh about attending a gala with the current covid but i needn't worry. All tables were well spaced and the service and hygiene of the staff was second to none. Lovely evening for everyone who were made to feel as if we were family by all the staff. Top class breakfast this morning before departure. Soon as next years Gala goes on sale we will certainly be back. Only one fault i could point out and this is no fault of the staff, more a nudge for MacDonald Hotels. Get your prehistoric computer system in the skip and get into the 21st century. The current set up is letting your staff down. Would certainly recommend and thanks again to the staff for a lovely evening.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Ample parking throughout.
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Response from Andrew Maher, General Manager at Macdonald Kilhey Court
Responded 3 weeks ago
Thank you for joining us over the festive period. Appreciate you taking the time to write a review. Your comments are valued and will be actioned. Wishing you all the best for 2022. Kind Regards Andrew.
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PRICE RANGE
US$79 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
macdonald kilhey court standish, macdonald kilhey court hotel standish
LOCATION
United KingdomEnglandGreater ManchesterWiganStandish
NUMBER OF ROOMS
62
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Frequently Asked Questions about Macdonald Kilhey Court
Which popular attractions are close to Macdonald Kilhey Court?
Nearby attractions include Adrenaline Escape (5.0 km), Astley Hall (6.8 km), and Wigan Central (5.5 km).
What are some of the property amenities at Macdonald Kilhey Court?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Macdonald Kilhey Court?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Macdonald Kilhey Court?
Yes, free parking is available to guests.
What are some restaurants close to Macdonald Kilhey Court?
Conveniently located restaurants include The Black Pepper, Encore Chorley, and The Bees Country Kitchen.
Are there opportunities to exercise at Macdonald Kilhey Court?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Macdonald Kilhey Court?
Yes, dry cleaning and laundry service are offered to guests.
Does Macdonald Kilhey Court offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Macdonald Kilhey Court?
Many travellers enjoy visiting Astley Hall (6.8 km), Trencherfield Mill (5.7 km), and Heskin Hall (6.0 km).
Does Macdonald Kilhey Court have any great views?
Yes, guests often enjoy the park view available here.
Is Macdonald Kilhey Court accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.