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4.5
#6 of 6 hotels in Eastleigh
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The ideal for corporate guests looking for the smartest Eastleigh hotel close to Southampton boasting a contemporary look, a swimming pool, gym, open lobby, state-of-the-art meeting spaces, outdoor courtyard dining and more. Following a £3.5M refurbishment in 2023, Holiday Inn Southampton-Eastleigh M3, Jct.13 is the best place to stay while on your travels, with the M3 and M27 motorways close by, and Southampton Airport only a 5-minute drive away. Our handy Park, Stay and Go packages mean you can leave your car for up to 15 days. Eastleigh Station a mile and a half away, and cruise passengers are within easy reach of the Southampton cruise terminals. Head to our Spirit Health Club to hit the gym or unwind in the heated pool and sauna. Our hotel restaurant serves tasty meals for breakfast, lunch and dinner, as well as drinks in the sleek lounge bar. Did you know kids stay and eat free?
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Holiday Inn Southampton Eastleigh receives high marks for its friendly staff and service, especially from families, though there are mentions of shuttle and room cleanliness issues. With recent refurbishments, guests enjoy the hotel's atmosphere, finding the rooms clean, spacious, and comfortable, yet some have encountered maintenance problems.
The location is favored for its proximity to attractions, but parking can be problematic. While the cleanliness generally impresses, value for money has been criticized, with guests expecting more from the family amenities and objecting to costly extras.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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I was staying for business and forgot to take my receipt for my meal. I contacted the reservations email and they managed to find it and email me a copy. They were great, really helpful. The room was nice and comfortable and the food was very tasty.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 3 weeks ago
Dear Karen, Thank you so much for taking the time to share your experience which is much appreciated. I was pleased to note the team were really helpful and able to provide you with a receipt. I do hope we will have the pleasure of welcoming you back to the hotel on a future occasion. Kind regards Jane Standing General Manager
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Excellent hotel when visiting Paultons Park. We stayed as part of a short-break and found the location excellent. It's approximately 9 miles from the theme park, the rooms are clean and well maintained. The pool you have to prebook you slot but you can use the room towels if not bringing your own (you have one hour slot) which is more than adequate. Kids eat free on the evening menu if with an adult choosing their meal. Service and staff excellent. Will I return again - YES !!!
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 6 Sept 2023
Dear marys393, Thank you so much for your recent review! The team and I are delighted you enjoyed your stay with us. Pleased to note the location worked well for you and that you liked our bedrooms, pool area and found the staff and service to be excellent. Glad to hear you will be returning and we look forward to your next visit. Kind Regards Jane Standing General Manager
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Went on family trip to explore Peppa Pig World & Longleat and found this hotel to be one of the closest to where we needed to be. We ate in the hotel restaurant the first night, as we were all knackered and I must admit, while the food was good, some things were slow or not brought out according to the menu which was annoying. I was in an accessible room, which was lovely, although the bed was a bit high to get into, but very comfy and the shower was one of those amazing wet rooms you do not want to leave, so comfortable! During the stay, we noticed that a few times that housekeeping wasn’t always on the ball, for instance I had a full bin in room and wasn’t always emptied or sheets weren’t changed when obv needed it.
The best bits about this stay were the Kidz Inn, the amazing play room they have for little ones, which my LO availed of from after breakfast to before bedtime, as she adored meeting all the new faces and I was very impressed by this and feel it should be in ALL Holiday Inn’s, as entertaining children is one of the trickiest parts to any holiday and the pool facilities, as having a swimming pool with a walk in pool, instead of a ladder is much more inclusive.
The staff at this hotel go out of their way, from check in to check out and we’re amazingly helpful to me and my family, beyond it just being a job which was nice to see.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, General Manager at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 13 Jul 2023
Dear Wheelygal, I was so pleased to note you and your family had an amazing stay with us recently. Thank you for taking the time and trouble to write a constructive review, we certainly value all feedback. Delighted to hear the staff looked after you and your family, were helpful and went out of their way, that's great to hear. I was also pleased to note you liked our Play Room and enjoyed your meal in the Restaurant. I was sorry to hear Housekeeping missed a few areas of your room during your stay and I have addressed this with the Head Housekeeper. I do hope you will have another opportunity to stay with us again in the future. Kind regards Jane Standing General Manager
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We were staying for a family trip to Peppa pig world, we chose the hotel because it had parking (£5 a night) although getting a space later in the evening can be a challenge, air conditioning, a kids zone and the pool, we stayed for 2 nights.
The room was very good, with a chair that turned into a proper bed for the child. Modern decor, very clean, shower pressure was a bit low but otherwise it was good
The food however was not good. We had dinner in the restaurant on the first night, the lasagne was either a ready meal or just made of very cheap ingredients, the club sandwich was ok but egg does not belong on a club sandwich lol. We then tried breakfast the next morning and again the ingredients were very cheap and the hash browns were not hash browns but the cheapest nastiest tasting potato slices. I don't mind cheap food if I'm paying cheap prices but the prices aren't cheap. The breakfast was far below the standard of Premier Inn or Wetherspoons.
We gave the food a miss in the second day
The pool was very good and easy to book, kids floats & pool noodles are allowed
The kids zone was entertaining enough with an Xbox for older kids linked to the Holiday inn account so a good range of games. There were books, a brio train set and some soft toys for younger kids
The hotel also has a Starbucks coffee machine behind the bar which is handy.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 6 Sept 2023
Dear E9091KHalexh, Thank you for taking the time and trouble to write a review further to your stay at the hotel. Glad to hear you liked our bedrooms, the pool area and the Kids Play Room. I was sorry to learn you did not enjoy our food offering. I will be discussing your feedback with my team. I do hope we will have the pleasure of welcoming you back to the hotel in the future. Kind regards Jane Standing General Manager
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We decided to stay here as a young family, because the website says its family focused and accommodating. I requested interconnecting rooms on booking as we have a 3 month old and 3 year old.
Check in: Very busy, people everywhere, service slow and not informative. No explanation for dinner or facilities and no kids activity pack for my 3 Yr old Was told we didn't have interconnected rooms and I then had to explain and get our rooms changed The rooms we then got had a broken door handle on the interconnected room, so when our 3 Yr old was playing, he then managed to lock us out of one of the rooms at 5am on the Sunday morning All our supplies, car key, medication etc was in the room we couldn't get in Took the hotel 4hours to resolve this which was stressful especially at that time with a young baby Apparently the night staff hadn't passed on a message and then the day staff weren't exactly prioritising it, which was disappointing The restaurant is very expensive and the food is low quality. Some staff very friendly, others not so much. Breakfast good selection, best part of stay, staff attentive and helpful The kids playroom is very tired, dirty and broken toys everywhere, so we didn't let our 3 Yr old play in there after night 1..it definitely doesn't look like pictures on website anymore Housekeeping did a mediocre job..my baby had an accident and sheet wasn't changed, some parts of the bathroom still dirty The hotel refurb seems to only be a part measure in the bedrooms and bathrooms, still mouldy bath handles left on bath and dirty non working extractor fans Wall in our bedroom was all cracked and peeling On checkout Dannii on reception had attitude and wasn't listening when she charged us for parking twice, and seemed incompetent, just like the check in experience. A drink was added to our room by someone else. How this can happen I don't know so check out was 5x longer than it should have been, while our baby is crying and 3yr old restless We also had a key cut for our room, during our stay. The man on reception didn't ask our name or anything and just provided the key, which was quite alarming This hotel clearly has potential but our stay was unsatisfactory for sure Wouldn't return or recommend, especially for families
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Lots of restaurants locally, better than hotel restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 15 Nov 2023
Dear Reviewer, I was so disappointed to read your recent review as we pride ourselves on being a family friendly hotel. We have received some great reviews from other families and I can only apologise that you did not enjoy the same experience . Guest feedback is so important to us and I will be discussing your comments with my Management team to understand where we fell short and to take the required action. I am also sorry to learn that you wouldn't return or recommend us, we would certainly welcome the opportunity to restore your faith in the Holiday Inn Eastleigh. Kind regards Jane Standing General Manager
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Good hotel for a family of 4 visiting Paultons Park. Playroom kept children entertained for a short while but could be updated with a few more activities / games as it did appear pretty bare. Breakfast was good but could have been better, we have stayed at similar chains where pancakes, muffins and waffles are available - here it was pretty basic croissants or hot breakfast and toast. Dinner menu in the hotel restaurant was varied and service was quick. A good hotel for what we needed. HOWEVER.. people should be aware that if they are unfortunate enough to leave an item in the hotel room and check out, it will never be seen again. We sadly left my 4 y/o son’s teddy bear comforter in the room which was a gift when he was born. Several phone calls and emails to staff including management and nobody to this day has been able to find the item we left behind. I can only assume it was found by the cleaners and thrown away, or picked up by the next guest. It was left in the single put up bed and as it holds great sentimental value it cannot simply be replaced. 3/5 stars.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Car is recommended and parking is an additional fee. Don’t leave anything behind as you will not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 17 Jan 2024
Dear Samantha, Thank you for taking the time and trouble to review your recent stay with us. Guest feedback is extremely important to us as it allows us to review the facilities and services that we offer. The Play room is currently being decorated and refreshed, this is something we do every January but thank you for your suggestions. We offer pancakes at breakfast and a full hot and cold buffet including a wide range of cereals, croissants, pain au chocolat, pain au raisin and cold meats, yogurts and fresh fruit. We have 9 hot items on the hot buffet. I was so sorry to hear we were unable to find your son's teddy bear comforter. I can understand how disappointed you must be due to the sentimental value. I have since spoken to the Head Housekeeper who has assured me they did a thorough check of the bedroom and all other areas in the department but it could not be found. The staff are trained to hand any items left in the rooms to the Housekeeping Supervisor who then logs them in lost property and they are kept for 3 months. I do hope you would give the hotel another chance on a future visit to the area. Kind regards Jane Standing General Manager
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Stayed here as part of a two night break with Paultons (Peppa Pig world). We were expecting it to be basic and not great… how wrong we were. This hotel is fantastic for families with young children. When we checked in, we had been given a room with a cot. Makes sense as we had a baby with us - but we cosleep. When I explained this, the reception staff went above and beyond and sorted us a room with a king size bed (and a small bed for my son too!). I was blown away with the customer service. The swimming pool is amazing and the children loved this. There is also kid’s playroom which my son (7) enjoyed as it has an Xbox, my little girl (1) loved the playhouse and various other toys! It was such a great addition. The children received a little voucher for milk and cookies before bed, thought this was a lovely touch.
The whole hotel was immaculately clean and the staff were friendly.
I was worried there wouldn’t be enough parking but the car park is huge and we always found a spot.
On the first evening, we ate in the hotel restaurant. The food was lovely, albeit a little expensive. Kids eat free, but nobody had told us this, so I’d annoyingly ordered my little girl 2 sides instead of a kids meal. We paid the bill (over £80) and then my partner gave the waitress a £5 tip in cash. He then asked for a receipt and when we looked there was already a 20% service charge added. I thought this was cheeky to add the charge without telling us and then accept a further tip!
Breakfast was well organised and delicious. Hot food was cooked to perfection and plenty of cold choices.
Overall fantastic stay!! Highly recommend
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 7 Aug 2023
Dear Jodie, Thank you for taking the time and trouble to write a constructive review further to your stay at the hotel which I will share with the team. I am so pleased we exceeded your expectations and that you had a fantastic stay. We do hope you will have another opportunity to stay with us again on a future occasion and thank you for your recommendation. Kind regards Jane Standing General Manager
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Hotel was booked as a package through Paultons park (Peppa pig world)
This hotel was in a great location 15 mins from the park and we as a family loved it apart from the booking of the breakfast.
Picking a time slot with 2 toddlers was difficult as i couldn’t predict when they would wake up the following day. Next morning after a restless night with a 2&3 year old we were 30mins late we had to rush down, however 1 child was still asleep. we got seated which was great without any fuss but unfortunately my son and the other child weren’t seated so easily when they came at 9am. They were told by the hotel manager Matt they had missed their slot and would need to wait til 9:45 for a slot in the main restaurant or to eat in the quiet zone. My son chose the quiet zone but with a child this resulted in 2 elderly people moaning and walking out and I don’t blame them !
The reason for my frustration is that they had plenty tables available to cater for 1 adult and 1 child. My honest opinion is that the hotel manager was being difficult. We decided to eat in the restaurant that night. We checked the availability and told 30mins wait which was absolutely fine. However a number tables lay empty again !
I can’t understand the hotels logic behind the booking of tables for breakfast and waiting for tables when there is clearly tables vacant.
A little vacation for with my grandkids and having to schedule eating is not for us.
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Date of stay: June 2024Trip type: Travelled with family
Room Tip:Â This hotels is great for kids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 3 Jun 2024
Dear Nells99, I was pleased to learn you enjoyed your stay but sorry to hear of your dissatisfaction with the booking system. The hotel can be extremely busy particularly at weekends, so we operate a booking system to ensure all guests can have an enjoyable experience when dining. Whilst there may be empty tables, they would have been reserved for guests arriving within the next 15 minutes. At dinner we would have empty tables as we cannot seat everyone at the same time, orders need to be staggered so guests receive their meals in a timely manner. I am sorry it you felt the Restaurant Manager was being difficult, please be assured he was just trying to manage the situation to ensure he could honour everyone's bookings. I do hope you will give the hotel another chance on a future occasion. Kind regards Jane Standing General Manager
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Not the greatest of experiences unlike our various holiday inn stays previously. We stayed one night as part of our Paultons Park package, and we probably wouldn't use this hotel again for the same deal. It's 20 minute drive from paultons, and the drive wasn't really worth it. We arrived to our room to what can only described as "poo" flicked all over the ceiling and walls, the house keeping did come to clean it off, but absolutely disgusting first Impression. Also the single bed for our daughter was a pull out sofa, not the comfiest either, pillows very hard so uncomfortable sleep. The plus - the kids playroom. Whilst I got our little boy to sleep in cot provided, my wife took our daughter down to play for a couple of hours. However, had to go to reception to ask for the room to be cleaned as some kids/parents had ignored signs for no eating and drinking so there was grated cheese scattered around (my daughter has epi-pen for milk allergy) so not great and couldn't use until cleaned. The plus - breakfast included and I have to say selection of food, temperature and quality of food was all brilliant. Loads to chose from so definitely stopped me giving a lower score review. Compared to the premier inn, on paultons park door step we paid separately for the night previous, this hotel doesn't stand up against it. Premier inn knocks spot off it. We didn't feel like we fitted in as a family around the "business types" which clearly use this hotel. Sad really as it was part of the package for a theme park catered more to children.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, Owner at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 3 Jun 2024
Dear Anorm18, I was sorry to learn you didn't have the greatest experience during your recent stay. This was disappointing to learn as we strive to ensure all guests have an enjoyable and memorable stay, I am sorry we fell short on this occasion. I have spoken at length with my Head Housekeeper and understand that the marks on the ceiling were chocolate which should have been noticed when the room was checked. I can only apologise for this poor first impression. Our family rooms have a double bed and a sofa bed. All beds were purchased in 2022 as part of the hotel refurbishment so I was sorry to learn you found the bed to be uncomfortable. The Kids Play room is checked and cleaned on a regular basis, it is a shame that some parents ignore the signage. The hotel is very much geared up to cater for the family market but as with all hotels we cater for business guests and other leisure guests. I was sorry to hear you would not return and I do hope you will reconsider to give the hotel another chance. Kind regards Jane Standing General Manager
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The conference centre is run very well, we’ve had Roger and Dom looking after us and all questions and requests effortlessly answered or responded to.
The restaurant service is really good, notable fab service from Sarah Jessica and Hayley MJ Tuesday night (4th July) despite being a lively evening with plenty of guests in the restaurant.
Food has been great; I’ve eaten 22 meals in total all of which have been great quality and well presented. I was very grateful there was a gym on site ;) So thank you Chief Team,fab effort.
Lastly, I’m totally impressed by the cohesive effort demonstrated by the whole team. The whole place feels very together, with attention to detail over the little things like chair placement (yes, Dom I was watching) and how the training rooms are delivered are high on the agenda of the entire team. Your hotel is lovely which is very evidently delivered through you guys being such a great team.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Great for familys with Children, local to Pepper Pig World, together with good facilities and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jane Standing, General Manager at Holiday Inn Southampton Eastleigh, an IHG hotel
Responded 7 Jul 2023
Dear Stephen, Wow...what a fabulous review. Thank you so much for your feedback further to your attendance at the hotel on a training course. This means so much to myself and the team and I really appreciate you taking the time and trouble to write a review. I will ensure the staff mentioned are recognised for their efforts and thank you for mentioning some by name. I do hope we will have the opportunity of welcoming you back to the hotel at some point in the future. Thank you once again Kind regards Jane Standing General Manager
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There are more places to choose from in the Eastleigh area.
PRICE RANGE
HK$715 - HK$1,127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn southampton-eastleigh hotel eastleigh, holiday inn eastleigh, southampton holiday inn
LOCATION
United KingdomEnglandHampshireEastleigh
NUMBER OF ROOMS
129
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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