Cleveland Marriott Downtown at Key Tower
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cleveland Marriott Downtown at Key Tower
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Benefit from the impeccable downtown location of Cleveland Marriott Downtown at Key Tower just steps away from many of Cleveland, Ohio's most sought-after attractions. Located in the vibrant downtown, directly across the street from the Cleveland Convention Center, our hotel is near the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, FirstEnergy Stadium and Lake Erie. Settle into our spacious, modern hotel rooms or suites, where plush bedding and views of the lake await. Stay relaxed and focused in our state-of-the-art, 20,000-square-foot Spa or join us for drinks or a sumptuous meal at one of the hotel's popular restaurants or bars. Host your next event in Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom and charming outdoor patio, enhanced by delicious catering, thoughtful planning services and intuitive amenities. Come experience the best that Cleveland, Ohio has to offer at Cleveland Marriott Downtown at Key Tower.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Car hire
Car park
Paid wifi
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Patio
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Shoeshine
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
English, Spanish, German
Location
Full view
99Great for walkers
Grade: 99 out of 100
120Restaurantswithin 0.5 km
39Attractionswithin 0.5 km
Contact
1360 West Mall Drive, Cleveland, OH 44114
Getting there
Car HireSee all Cleveland car hire
1203Reviews24Q+A100Room tips
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First your given a warm welcome by the excellent reception team. Karen and Matt where outstanding,the service and care whilst we where was outstanding.Always on hand to help. We had a wedding there and all 60 guest where made to feel relaxed. The rooms are cleaned regularly to a high standard by Michael. The gym is of a high standard,open 24 hrs. The hotel is right in the heart of Cleveland and is easy walking distance to everywhere.With restaurant and shop near by.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is beautiful - lobby has beautiful architecture, a nice restaurant/bar and rooms have nice views! It's in a great location for site seeing, Rock N Roll Hall of Fame and sports stadiums -- and restaurants are all within walking distance. A special thanks to Amber and Janice for great service!
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: Select water and city view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 1 week ago
What a thrill to know that your experience with us at the Marriott Cleveland Key Tower surpassed your expectations! Thank you for highlighting our lovely property, excellent dining, and stunning views. We’re so glad you were able to explore the area, and Amber and Janice will be elated by your praise. Please think of us when planning your next getaway!
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Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Unless you really have to, don’t stay downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 2 weeks ago
We truly wish we could have impressed you more with our value, Gareth, as guest satisfaction is always our goal. Thank you for your honest input. Our team will use your comments to see where improvements may be needed, and we hope you will consider offering us another chance to change your perception of us.
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Stayed here for a conference last month. All the staff were really welcoming, happy to help and knowledgeable. Matt at the front desk was excellent, providing great recommendations/directions and helpful. Seth was also a stand out- he took great care of us as our group spent time in the bar/dining area.
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Date of stay: June 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 3 weeks ago
We never get tired of hearing about our terrific team, and your wonderful review has made our day! Thank you for highlighting Matt and Seth, as they are both passionate about offering exceptional care and they will be thrilled by your praise. We hope your plans bring you back soon to the Cleveland Marriott Downtown at Key Tower!
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Checked in Friday July 8th for 2 nights , 2 rooms. Was granted 10am check in for both rooms. Very nice lobby and bar/restaurant. Rooms are a little dated but thats ok the hotel makes up for it with superior service. Would stay here again !!!!!
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 4 weeks ago
At the Cleveland Marriott Downtown at Key Tower, we work hard to exceed guests' expectations and your fantastic review has been the highlight of our day! Thanks so much for sharing your five-star rating and wonderful comments about our excellent service and beautiful property. We'd love to welcome you back anytime!
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Welcome service at front desk was wonderful. Super friendly and helpful check-in by Mary who went above and beyond by helping us find parking for our minivan that wouldn’t fit in the on-site garage due to the Thule roof box, and also readily switched our room from a king bed to two doubles with no hassles at all. Certainly helped make for a seamless and welcoming check in experience after the long drive from Boston. Hotel overall is fresh, with new updates throughout. M Lounge was well stocked and is a great feature for us - to grab a cup of tea, waters, juice and snacks. Will be back!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 4 weeks ago
At the Cleveland Marriott Downtown at Key Tower, we understand that traveling can be stressful and our team loves finding ways to help our guests relax and enjoy their stay! Thank you for your kind feedback. Mary will be elated that her attentive care meant so much to you. Please make plans to visit us again soon for another memorable getaway!
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we stayed here the first week of July. We found the staff very friendly and helpful. The food was excellent in the lobby as well as the attached food venues. The hotel is well placed within the downtown area and makes for an easy walk to most things. The only downfall we could find was the lack of housekeeping staff. our room was not touched all week which for us wasn't a problem as we are very capable of making our own bed. The housekeeping staff and front desk were quick to respond to any requests we have for firmer pillows and more coffee packages etc,
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 4 weeks ago
Thank you for choosing the Cleveland Marriott Downtown at Key Tower for your recent stay, Charlene! It's wonderful to know that our excellent service, top-notch dining, and fantastic location surpassed your expectations. Our updated guidelines have meant a change in the way some services are offered, including housekeeping, and we regret if the process fell short of our usual high standards. We hope you'll make plans to visit us again soon!
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👎👎👎Checked in at 1pm. Said they'd get us a rollaway. Back to the room at 10 no rollaway. 30 minutes later still don't have one. Here we sit waiting to go to bed and can't. Extremely disappointed will not stay here again
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 6 Jul 2022
We are deeply disheartened to learn that we let you down, and we apologize for your frustration. Our team will review the situation to learn where improvements are needed in our process, as exceptional service is always our aim. Thank you for sharing your feedback.
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Just a pleasure to stay - clean, awesome facility, centrally located, a posh experience! Much better than the Hilton! Thought the M lounge was amongst the best lounges I have ever seen in the Mariott banner. Much Love and reccomedation.
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Date of stay: May 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 29 Jun 2022
It was a pleasure to host you at the Cleveland Marriott Downtown at Key Tower! Thanks so much for letting us know how much you appreciated our beautiful, spotless spaces, terrific setting, and beautiful M Lounge. Your five-star rating has made our day and we can't wait to welcome you back soon when your travels bring you to Cleveland!
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Arrived in the afternoon a little after 4pm. Porter service was prompt to take our bags out of the car and bring them into the hotel. This is one of those strange properties though where the bellman who takes the bags out of the car hands them off to another bellman inside the hotel. That is what is supposed to happen. We did not know this and after the bags were placed on the cart outside we walked inside to check in. We were waiting in line when we noticed the cart with all our bags just sitting in the middle of the lobby with no one attending to it and the porter walking back outside. There was one bellman off in the corner of the lobby not doing anything and not paying attention. Not sure why our bags were not handed off to him. Realizing that the porter from outside was not going to be bringing our bags up to the room (when we planned to tip) my husband had to walk out and tip him then. We just decided to bring our bags up to the room ourselves since the lobby bellman did not appear to be interested in assisting with bags. Check-in was a bit of an issue as well. I had reserved a Corner King Room with Lake and Stadium view and M Club lounge access. Checking in the agent was not overly friendly. I asked to confirm that we were getting a Corner King with lake view as we reserved. Her response was "I don't have that". I had to ask her what she meant. She said "I can get you a lake view King but I don't have a corner room". I asked her if she meant that the corner room was not ready yet, as in not clean and she said yes. This was frustrating as it was after 4pm which was check-in time. I told her I specifically reserved the corner room as a category on their website and that it was more expensive. She said she would adjust the rate for the lake view King. I said that wasn't acceptable and said we would wait for the room I booked to be ready. She said okay and would let us know when it was ready. We took a seat in the lobby and waited about 10 minutes before the agent came over to give us our keys. As she tried to run off I had to flag her to confirm that we did have the M Club access which she said we did, and then had to ask her where it was and how we accessed it since she did not explain anything. We had a room on the 16th floor. The view was great on the corner looking out over the downtown, the stadium and Lake Erie. The room was in fine shape and not all dated and worn like other recent reviews have described. Bed was very comfortable but the pillows were flat. Water pressure in the shower was poor. Room had a small refrigerator which was handy. We ordered room service for dinner one night. It was delivered in plastic bags and boxed containers. I know that hotels switched over to things like that when Covid started but now it's just starting to look like an excuse to keep cut backs on services especially when plenty of other hotels are doing full room service on carts again. We only checked out M Club for breakfast each morning. It's a large space but was very busy each morning. There was some convention going on and they all seemed to flock to the club. They have a variety of cereals and fruits, breads and pastries and a few hot items like scrambled eggs, potatoes, and sausage or bacon. When we arrived the first morning it was around 8:45 and the eggs were gone with only a couple pastries left. There was no staff in sight. After waiting around for about 5 minutes the club manager appeared. He was pleasant but when I saw he wasn't going to check what was empty or getting low at the food stations I asked if more eggs were coming and he seemed surprised but said he'd bring more out. My husband asked if there were any more croissants as they were all gone. The manager went into the back but instead of replenishing the pastry station which had maybe three pastries left, he opened the box of pastries for my husband to pick what he wanted then brought the box into the back again. It all felt very penny pinching. The eggs made their appearance finally 6 or 7 minutes later after a small line had formed of guests waiting. Second morning was better with more items available. We were able to ask for to go containers to take food items back to our room as we did not want to dine in the club due to Covid. Lobby of the hotel looks very nice but is poorly designed as there is a bar right across from the front desk that was consistently busy with very loud patrons. The lobby's design made it a giant echo chamber so it was extremely difficult to hear the agents at the front desk. Hotel location was convenient for exploring downtown Cleveland which is why we booked. But I would caution people to be very careful after dark. Just a block or so from the hotel is the Public Square which is very nice during the day but becomes a bit scary at night. We had visited the Jack Casino on the other side of the park and then had a short walk around 10pm back to the hotel. There were groups of unsavory people hanging in the park, and while we used the sidewalks to circle around the park were approached twice by two different characters and had to walk swiftly back to the hotel. I'd recommend taking an Uber wherever you need to go after dark. This hotel needs to up the service level as it is a nice property physically. We would probably check out other hotels like the nearby Hilton if visiting Cleveland again.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Corner room with lake view has best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Management, General Manager at Cleveland Marriott Downtown at Key Tower
Responded 25 Jun 2022
Thank you for choosing the Cleveland Marriott Downtown at Key Tower for your recent getaway, and for taking a few moments to share your comprehensive feedback. Please be assured that our goal is always to provide exceptional hospitality and we apologize for falling short. As a team, we will be reviewing your comments about the bell service, check-in process and communication, and dining service to see where extra attention is needed. Please consider allowing us another chance to show you the five-star experience you deserve!
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PRICE RANGE
US$242 - US$377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott cleveland downtown at key hotel cleveland, key center, cleveland marriott
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
400
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Claim Your Listing Frequently Asked Questions about Cleveland Marriott Downtown at Key Tower
Which popular attractions are close to Cleveland Marriott Downtown at Key Tower?
Nearby attractions include Cuyahoga County Soldiers' and Sailors' Monument (0.2 km), Old Stone Church (0.1 km), and Old Arcade (0.3 km).
What are some of the property amenities at Cleveland Marriott Downtown at Key Tower?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Cleveland Marriott Downtown at Key Tower?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Cleveland Marriott Downtown at Key Tower?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cleveland Marriott Downtown at Key Tower?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Cleveland Marriott Downtown at Key Tower?
Conveniently located restaurants include Marble Room Steaks & Raw Bar, Blue Point Grille, and Taza A Lebanese Grill.
Are there opportunities to exercise at Cleveland Marriott Downtown at Key Tower?
Yes, guests have access to a fitness centre and fitness classes during their stay.
Is Cleveland Marriott Downtown at Key Tower located near the city centre?
Yes, it is 0.2 km away from the centre of Cleveland.
Does Cleveland Marriott Downtown at Key Tower offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cleveland Marriott Downtown at Key Tower?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Cleveland Marriott Downtown at Key Tower?
Many travellers enjoy visiting USS Cod Submarine Memorial (0.8 km), Heinen's Downtown (0.7 km), and West Side Market (2.0 km).