Alexander House Hotel & Utopia Spa
East Street, East Grinstead RH10 4QD England
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About
#2 of 4 hotels in East Grinstead
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Value
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel & Utopia Spa in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Taxi service
Business Centre with Internet Access
Electric vehicle charging station
Parking
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Location
57Somewhat walkable
Grade: 57 out of 100
464Restaurantswithin 10 km
96Attractionswithin 10 km
Contact
East Street, East Grinstead RH10 4QD England
Getting there
Car HireSee all East Grinstead car hire
3202Reviews45Q+A100Room tips
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Afternoon tea for my mum’s 80th birthday. Welcome was ok (not great), food was very good but service was poor. The afternoon tea was served then I think all the staff went home!! We ran out of tea and no one was around. At the end we left without anyone there and it wasn’t until later when some asked did we eat all the cakes we answered no so they said they should of put them in a box for you to take home, but as there was no one around we didn’t get that option. We left disappointed as we were told good things about this experience but left feeling as if we had inconvenienced them.
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Don’t accept a late afternoon time slot
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I were lucky enough to attend this hotel for their deal which includes a room, breakfast, use of spa, 25min treatment and money off PP for a meal in evening. The location is lovely set in a quite part of turners hill with lovely surroundings and a beautiful old style building. We were welcomed by a very friendly concierge who directed us to the reception. The lady at reception (I think she was called Charlotte) was again very friendly and helpful, she also gave us the good news we had our room upgraded to one of the cedar suite rooms which was a pleasant surprise. We were shown to our room by the concierge who’s name I cannot remember sorry, again he was brilliant and very helpful The room was amazing! Very big with lots of extras and a beautiful large bathroom with a balcony. I wish I had taken some pictures as my description will never cover it. We then went to use the spa and again excellent and amazing staff, so helpful and the place was clean and very relaxing. The 25min treatment again was very nice and the staff doing the treatments again were amazing. After relaxing we went to room to get ready for dinner. We went to the champagne bar no got some drinks before dinner, I thought they were very pricey and whilst I accept it’s a 5 star hotel the mark up on the drinks was considerable but again the bar staff were friendly. We went through to reflections restaurant and again staff were amazing and helpful, we ordered steak with fries and peppercorn sauce etc. now this is where I’m going to be controversial! The food for the price was very basic, the cost of the starters, steak and puddings was extremely expensive and the steak came out literally as a piece of steak, some fries and the sauce , no tomato or a bit of salad, now I have eaten in many restaurants and even a well known restaurant chain that specialises In steaks gives you a lettuce wedge, some side salad on plate etc and they are not as expensive as this hotel restaurant. So I just think for the quality of food it is over priced whilst appreciating we had some money off with the deal The breakfast in the morning was very nice and we had it brought to our room. So to sum up the location was amazing, the staff are key to this place and are without doubt amazing! I can’t fault any of the staff we had dealings with. My only view is the quality of the food for the price they are charging is not worth it, and drinks are expensive too. I appreciate people may have different views on food and cost…
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Just be careful on prices of drink and food, can be easy to rack up a large bill on extras
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had booked a last minute spa stay with Alexander Hotels on a Thursday. Unfortunately I have come down with a vomiting bug and so we rang up explaining the situation and asking if we could rearrange. The lady on the phone said that as it was late notice we couldn’t and the only option was to turn up or change who was coming. I understand this is late notice and they have their policy but you’d think given this horrid circumstance and the fact it’s a Thursday that they’d maybe add some kindness and flexibility to our situation. The rooms in the hotel were not full. Also the lady said on the phone when we said so we either lose £400 or show up to the hotel with a vomiting bug and she said “ I can’t comment” but then said that was our only options. We obviously will not do this as it’s reckless to encourage someone to go to a hotel and use spa facilities with a sickness bug. For a five star hotel you would without a doubt expect better and I will not be recommending to any friends or family to come here. It’s not difficult to offer a change of date with a pay the difference price rate for extenuating circumstances. Disgusting to basically encourage someone to come and stay with a contagious sickness bug …
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded yesterday
Dear Emma W, Thank you for taking the time to provide us with some feedback on your recent experience. We appreciate all types of feedback to help us navigate which areas need to be looked at in all departments. In our terms and conditions it does state our policy's with the hotel bookings however, I am saddened to read that the situation had not been resolved for you. If you can reach out to one of us Guest Services Managers we will be more than happy to help. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had such a great time on mother's day. The staff were first class and can't thank them all enough. Charles has always made us feel welcome. Reese has always been attentive. Emily's personality is 2nd to none. And Tamas has a heart of gold. And Fiona the harpist? Talk about having the full package. The harp was a great touch. Can't recommend the place enough. Lots of love from The Moneys!!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 3 days ago
Dear jackbH4123EF, Thank you for your outstanding review. I will be passing on your comments to all of the staff members that you have mentioned. I am delighted to read that you had a memorable mothers day experience at Alexander House Hotel. We look forward to welcoming you back. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Impressive grounds and main building. Clearly some effort went into interior design. Staff were friendly and efficient. For £200 plus a night room was small with about 12 inches of space on either side of the bed coupled with a sloped ceiling mode access to bed feel cramped. Impressive and well equipped bathroom with probably the best complimentary toileteries ive seen. Room was made significantly more expensive by £40 per couple extra for breakfast per day and another £40 per couple per day to use gym and pool. This overnight rate pretty high. That would have been ok but both treadmills in the gym were poorly maintained as belt kept slipping making running dangerous. The rowing machine battery was dead too making that unusable. i didn't explore further. Room also had a few design oddities such as a radiator on full in a wooden surround so couldn't be controlled and a separate AC system. So we had to have AC on full to keep room from overheating not great considering the cost of energy these days. Nice sinks in the bathroom were impractical as tap was too close to basin meaning you couldn't fill a kettle or cup or take a mouthful of water to brush your teeth. We ate in reflections bistro. Food was excellent if a bit pricy. A nice New Zealand white wine however was 3 times the shop price at £42. Seemed like a large markup. So overall nice place to stay but pricy extras a rather cramped room and a few minor but annoying faults made the hotel only average in terms of value …
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 6 days ago
Dear Sodonn, Firstly thank you for taking the time to provide us with some feedback on your experience at Alexander House Hotel. I will be passing on all the useful comments raised to the different departments mentioned and that would be able to investigate further. I hope we can welcome you back in the future. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a real five star we had an amazing time fory birthday. They updated us to the tree tops room which was so special and the extra touches for my bday were lovely. Highly recommended this hotel. Spa area lovely only thing that needs some attention is the outside sauna unit as it's quite old but other than that everything perfect.byou even get snacks throughout the day including homemade flapjacks, grapes and sorbet
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear earlylinks, Thank you for your feedback. I am delighted to read your wonderful comments mentioned regarding your experience here at Alexander House Hotel. I will pass on your review to the members of staff in each department that was on shift during your stay. We look forward to welcoming you back. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This beautiful hotel has its all! The food was great, amazing staff and lovely spa - 10/10 Our room was very spacious and had lovely views of the grounds. We would definitely stay here again in the future
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear Sam W, Thank you for leaving us with some feedback on your recent experience. I am delighted to read your wonderful comments mentioned and we look forward to welcoming you back. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My best friend and I stayed for my 50th birthday. It was our first stay, and the staff could not have been any more friendly, helpful or accomadating. The room was so comfortable, as were the beds. The rainforest shower was fantastic. Shame we didnt get chance to use the bath. The spa facilities were out of this world! Both the food at dinner and breakfast were fantastic, a huge range of options at breakfast.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rebecca Whitaker, Owner at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear Caroline G, Thank you for taking the time to leave us a review from your stay. I'm thrilled to hear that you both had an enjoyable time celebrating your 50th Birthday! I shall be passing on your kind words. I very much look forward to welcoming you back in the future. Kind regards, Rebecca Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a beautiful hotel, the Garden Suite is lovely room, the staff is very friendly. The spa facilities is also beautiful, we highly recommend. The Breakfast was delicious, my eggs benefits was delicious. the food at the bar also very nice and tasty.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reece Cloney, Guest Services / Front Office at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear raulc478, Thank you for your lovely comments regarding your recent experience at Alexander House Hotel. I will pass on your wonderful feedback to the staff on duty that day. Kind regards, Charles Grainger Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived we had excellant treatment by the hotel and spa staff. The dinner in the restaurant was very good. My wife does not eat meat. The menue provided her with one of the better choices that we have seen in many places. My wife was not able to have he rseerved spa treatment due to a fall. The spa staff made immediate alterations without any drama to still permit her to have a treatment.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rebecca Whitaker, Owner at Alexander House Hotel & Utopia Spa
Responded 1 week ago
Dear johnG5863GN, Thank you for taking the time to leave a review from your stay with us. I'm thrilled to hear that you both enjoyed your stay and were well and truly looked after. I look forward to welcoming you both back in the future. Kind regards, Rebecca Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$231 - US$399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alexander house & utopia hotel east grinstead, alexander house and utopia spa, alexander hotel utopia
LOCATION
United KingdomEnglandWest SussexEast Grinstead
NUMBER OF ROOMS
58
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Claim Your ListingALEXANDER HOUSE HOTEL & UTOPIA SPA - Updated 2023 Prices & Reviews (East Grinstead, England)
Frequently Asked Questions about Alexander House Hotel & Utopia Spa
Which popular attractions are close to Alexander House Hotel & Utopia Spa?
Nearby attractions include Tulleys Escape Rooms & Games (2.9 km), Tulleys Farm (2.5 km), and British Wildlife Centre (7.3 km).
What are some of the property amenities at Alexander House Hotel & Utopia Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Alexander House Hotel & Utopia Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alexander House Hotel & Utopia Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Alexander House Hotel & Utopia Spa?
Yes, free parking is available to guests.
What are some restaurants close to Alexander House Hotel & Utopia Spa?
Conveniently located restaurants include Hux Bar & Kitchen, Thai Time @ Forest Row, and Gravetye Manor.
Are there opportunities to exercise at Alexander House Hotel & Utopia Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Alexander House Hotel & Utopia Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Alexander House Hotel & Utopia Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Alexander House Hotel & Utopia Spa?
Many travellers enjoy visiting Standen (3.6 km), Sackville College (4.7 km), and London Temple of The Church of Jesus Christ of Latter-day Saints (6.1 km).
Does Alexander House Hotel & Utopia Spa have any great views?
Yes, guests often enjoy the park view available here.