Crowne Plaza Felbridge - Gatwick, an IHG Hotel
London Rd, East Grinstead RH19 2BH England
Lowest prices for your stay
US$104
US$94
Vio.com
Agoda.com
yescapade.comUS$104
View all 11 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (940)940
Room & Suite (376)
Dining (133)
About
#4 of 4 hotels in East Grinstead
Location
Cleanliness
Service
Value
A plush hotel in West Sussex with stunning gardens, a luxury Spa, meeting rooms, bar, restaurant and more! Unwind after work in the gym, sauna and pool at the Chakra Spa, Then head to the The Bay Tree Restaurant to dine on an electric range of dishes and some traditional favourites. Chic hotel rooms have premium bedding, free Wi-Fi and flat-screen TVs, and our Sleep Advantage programme offers premium bedding and Quiet Zones to help you rest. For business, we have 8 luxurious function rooms, and there is a breakout area and terrace for a rest between meetings. Our Crowne Plaza Meetings Team can help with any requests. Our hotel makes an amazing wedding venue too! The luxurious Crowne Plaza Felbridge-Gatwick hotel is within easy reach of the M23 and M25 motorways. Nearby East Grinstead station offers direct trains to London. If you are catching a flight, London Gatwick Airport (LGW) is close by.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Executive lounge access
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Electric kettle
Flatscreen TV
VIP room facilities
Wardrobe / wardrobe
Iron
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
50Car recommended
Grade: 50 out of 100
310Restaurantswithin 10 km
70Attractionswithin 10 km
Contact
London Rd, East Grinstead RH19 2BH England
Getting there
Car HireSee all East Grinstead car hire
1823Reviews30Q+A100Room tips
Reviews
Traveller rating
- 590
- 583
- 334
- 179
- 137
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We have been frequent visitors to CP Felbridge, but this was my first visit and venture away from home in some time due to ill health. From check-in to check out the entire experience was relaxing, enjoyable and trouble free. Front desk and restaurant teams went out of their way to make sure every need was catered for, and the facilities were to a very good standard. We dined at the Bay Tree Restaurant for breakfast and dinner on both days. Good quality food, well presented in a relaxed and comfortable setting. The entire team were outstanding but it was great to see Sandra once more at breakfast on the first morning. What a bright, cheery and welcoming person. See you soon
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a great hotel and the customer service is fantastic. We did a single nights stay here on a Saturday night. The room is large, clean and well kept. We had a coffee in the cosy club lounge, and a drink in the bar which had a great atmosphere. Unlimited breakfast in the restaurant was also really great and impressive. Plenty of parking as well. Highly recommended hotel.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very good breakfast selection. Nice and warm restaurant and corridors. Very cold bathroom makes drying towels difficult. The health spa closes too early and too often the sauna steamer or jacuzzi is faulty.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The breakfast is worth the money! The spa is lovely when fully functional but should close at 8pm...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A treat long weekend for hubby and I, and we had a great time. Every single member of staff we met during our stay was very friendly and helpful. The food was wonderful, and we also enjoyed using the pool facilities during the day when they weren't busy. All in all a lovely weekend.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The pool gets busy later in the day, so we went early and didn't have to book a slot.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I always stay at this hotel if it's available, the staff are fantastic and cannot do enough to make your stay welcoming. The hotel is always clean and the food good. The spa is great although recent staff shortages have meant it has been closed in the evenings which has meant I have dropped this from a five star to a 4.
Read more
Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have had an awful start to the year but when we checked in we were given a complimentary bottle of wine and our room was swapped to one with a bath so I could relax. Really really friendly staff and amazing service. The room was lovely and comfortable and clean. Highly recommend
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Arrived at the hotel around 2am this morning with my 2 kids to check in to our prebooked and paid for room only to be told they'd overbooked and they had no room for us.! Having just got off a flight and having already driven to there from the airport I was obviously unimpressed. I was told they'd transferred the booking to the holiday Inn that was another 15 - 20 minutes drive away like I should be grateful. I asked (not particularly pleasantly at this point much to my discredit) where it was and was told to calm down and they needed TO PHONE TO CONFIRM IT! So they'd overbooked the room and done absolutely nothing to arrange accommodation for us and then expected us to wait while they sorted something and then drive to it by which point I'd have been a fair way home.. So I declined! APPALLING AND TOTALLY UNACCEPTABLE. They could have made me aware before and I could have gone straight to the alternative, or if not the VERY least was that they should have already have had the other sorted so we could have just gone straight away. Instead I was soo angry adrenaline got me home as by this point the alternative was pointless as I was too angry to sleep! I WAS NOT offered a refund by the hotel or anything else. In fact when I asked in the hotel if they would be refunding the stay I was told 'No, we'll be paying for you to stay at the Holiday Inn'! . I'm the end I had to contact the booking agent for the refund. The hotel didn't care. Didn't offer any explanation and is claiming to be blameless as they offered to accommodate me on another hotel... Which I HAD TO WAIT for them to arrange and as after 20 mins they still hadn't got through its no wondet I left! I contacted guest relations when home and they explained what had gone wrong and at EVERY stage from the lack of correct details on the booking to having marked me as a 'no show' at midnight (we were on a late night flight) it was all the hotels error and they're still not taking any accountability!…
Read more
Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Upgraded on arrival to a lovely room, very clean & modern bathroom. Took advantage of the health spa, which was also very clean & relaxing. Breakfast was excellent & we were very well looked after by the lovely Sandra. Would definitely stay here again & would recommend CP Felbridge to my colleagues & friends.
Read more
Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My partner and I were really impressed with the Crowne Plaza at Felbridge. We had booked a spa day and lunch for 2 through virgin and they were incredibly friendly and accommodating from the start. The spa was in great condition although smaller than you may expect, the treatments were lovely and the staff very nice! The food was also a big surprise as hotel food tends to not be great, but it was amazing! Not sure but the place looks to of had a big refurb in recent times. Can’t recommend enough!
Read more
Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Damien Doyle, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG Hotel
Responded 3 weeks ago
Dear 696olis, Thank you for your wonderful review. I will ensure that the team receives this feedback. We hope you choose to visit us again soon. Kind regards Damien
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were 4 women very much looking forward to a rare night away from our families to relax and enjoy each others company. Check in was fine and the rooms as expected. Although we had booked a slot in the spa for 4pm it was very busy, there were no beds or seats available and the much anticipated jacuzzi was out of order (according to other guests using the spa, this is a common occurrence). Our treat included an evening meal in the restaurant. Unfortunately when we checked in only 2 times were available to eat - 6.15 or 8.30. Neither time was ideal so we chose the latter so we could make the most of the supposedly 'quiet' spa. The restaurant was not full and there appeared to be plenty of waiting staff, all of whom were very pleasant, but I still had to ask for our drinks on 2 occasions and we were not served them until 9.30, and not until after our starters had arrived. Now we all know accidents happen and unfortunately while I was eating my starter our waitress knocked a glass of red wine off her tray and all over me, and my entire wardrobe. As you would expect she was extremely apologetic and gave me some napkins to mop up the spill and took my jumper away for cleaning. At this point I returned to our room to change my outfit as 'every' item of my clothing had been doused in red wine. I returned 5 minutes later to a tepid starter and my friends who had finished theirs. No more mention to the incident was made. I approached the restaurant manager who suggested i sent all my clothes off to be dry cleaned and then billed him with the invoice. All clearly at my own inconvenience. The rest of the food was enjoyable although the whole experience put a dampner on our stay. When we went to settle our bill, the restaurant manager did not off us any money off and even included a service charge on our drinks bill. Out of common courtesy I expected to be offered a free drink as the bare minimum but nothing, not even an acknowledgment of the nights mishap was offered. A very disappointing experience for what was a much anticipated night away with friends.…
Read more
Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Damien Doyle, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG Hotel
Responded 3 weeks ago
Dear Cathywilson, Thank you for taking the time to write a review. Unfortunately, the restaurant and spa were busy during your visit with us. I do apologise about the incident where the waitress accidentally split the wine on you when you stood up from the table. I am aware we laundered this for you and returned it to you via Royal Mail but we did fail to send an accompanying letter with the returned clothing. As we are already in contact via email in regards to this matter, I will send a further communication to you as agreed. Kind regards Damien
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$107 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
felbridge hotel east grinstead, felbridge east grinstead
FORMERLY KNOWN AS
Felbridge Hotel and Spa
LOCATION
United KingdomEnglandWest SussexEast Grinstead
NUMBER OF ROOMS
116
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCROWNE PLAZA FELBRIDGE - GATWICK, AN IHG HOTEL HK$714 (H̶K̶$̶8̶0̶8̶) - Updated 2023 Prices & Reviews - East Grinstead, England
Frequently Asked Questions about Crowne Plaza Felbridge - Gatwick, an IHG Hotel
Which popular attractions are close to Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Nearby attractions include Tulleys Escape Rooms & Games (6.1 km), Tulleys Farm (6.0 km), and British Wildlife Centre (4.0 km).
What are some of the property amenities at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Conveniently located restaurants include Hux Bar & Kitchen, Thai Time @ Forest Row, and Gravetye Manor.
Are there opportunities to exercise at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Felbridge - Gatwick, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Felbridge - Gatwick, an IHG Hotel?
Many travellers enjoy visiting Standen (4.1 km), Sackville College (2.7 km), and London Temple of The Church of Jesus Christ of Latter-day Saints (2.9 km).
Is Crowne Plaza Felbridge - Gatwick, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.