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Bahia Principe Grand Tulum

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Carretera Chetumal Benito Juarez, Km 250 Local B, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (18141)
360
Panoramas (11)
Pool & Beach (4347)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Daily temperature and symptom checks for staff
  • Individually wrapped toiletries
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Grand Tulum
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travellers' Choice
Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Located on the renowned beaches of Tulum, the renewed hotel is designed to provide a unique, distinct and immersive experience. Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Babysitting
Parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Golf course
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
French, Spanish
15421Reviews3798Q+A100Room tips
Traveller rating
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Popular mentions
Tayuh3 wrote a review 19 Sep
Baltimore, Maryland218 contributions54 helpful votes
+1
Pros: Clean, friendly and responsive staff, didn't try to push the timeshare presentation, very kid friendly, good drinks (double shots without asking), spa treatments good price and relaxing, signed up got My Bahia Principe which got us 10% spa, reinforced mask policies and social distancing, and gloves had to be worn in the buffet areas, they paid for our COVID test to return to the States, shuttles, reasonable price for room upgrades, gym limited the number of people at once and required reservations, and the tickets for their show Origen was very cheap but the show was great. Cons: Pools closed 7 pm, food in buffet was either tasteless or too salty, website and apps didn't work from the moment we booked, schedule lauggae pick up didn't show, and gym needs to be updated.
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Date of stay: August 2021Trip type: Travelled with friends
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Response from , Otro at Bahia Principe Grand Tulum
Responded yesterday
Dear Guest: We would like to thank you for taking the time to write us your comments about your stay in Bahia Principe Grand Tulum. Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of our future clients. We hope to receive you again at The Mexican Caribbean and please do not hesitate to contact us before your next visit. Receive our warmest regards, Irma Ramos Online Reputation Bahia Principe Grand Tulum
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Daniel Yi wrote a review 10 Sep
New York City, New York60 contributions16 helpful votes
Family of 4. We were there end of August to September for about 6 days. We had the suite and it was newly renovated with a natural simple decor which we liked. Design of shower and tubs is a major fail as water leaks everywhere.( big liability issue if someone slips due to the poor design) They follow basic covid protocols but not really enforced either. None of the culinary team wears gloves when touching food which can be unslightly to guests especially during pandemic. Buffet at food was better than expected. Reserving a la carte restaurants are annoying and if not done as soon as you arrive a lot of the restaurants are fully booked. You are only allowed a certain number of a la carte restaurants depending on the duration of your stay which does nothing but tarnish the brand name honestly. Entertainment team was awesome and a highlight of the trip. They work hard to make sure the vibe is good and everyone is enjoying their stay. Pools were never crowded and pool bars were efficient and never had a long line. Beach is constantly being cleaned and there was no sargassum while we were there. Kids loved the waterpark. Overall my family had a great time and it was a great value for what we had paid. Covid testing was quick and seamless. Go as soon as it opens so you are done in 30 minutes and have the rest of the day to enjoy. Saul was a great waiter in the buffet. Polite and friendly and great service.
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Date of stay: September 2021
Value
Location
Service
Room Tip: Villa 10 is close to water park and a short walk to lobby, main pool, and buffet restaurant.
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1 Helpful vote
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Manie O wrote a review 7 Sep
1 contribution2 helpful votes
We stayed at the Tulum resort for 7 days. The resort was beautiful but far from the airport (especially when then stops for drop off to other resorts are made), upon arrival I requested a lower level room which was they were very accommodating with but we had to wait 4 hours so the manager could make sure the room was up to standards, they did however direct us to the food truck so we would be able to eat something while we wait, which was nice except we were given a room number that did not work and we needed it to receive our food, thankfully the staff at the food truck was kind enough to help out after we explained our situation. If you're looking for a turn-up vibe this resort is NOT it, however, we did meet amazing people from all over and the turn-up vibes were created on some nights by us lol. This resort does need to work on its music choices, as well as its party scene. The Hindu restaurant was by far our favourite, customer service from them was great too. We did test positive for covid when we took the test back at our country, pretty sure we contracted it in the testing center b/c we were told someone tested positive while we were in the facility... but who knows for sure. This area of the resort does also has a weird smell to it, pretty sure it's the seaweed problem and they also have a huge raccoon problem by the food truck, so we would take our food to-go most times. Customer service at the front desk needs work though, they are so many employees and the lines they have in the front desk area are ridiculous. Overall, it was a beautiful resort, customer service at the buffet and restaurants are all great and we had a great time, and I loved my first Mexico trip!
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Date of stay: July 2021
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1 Helpful vote
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Kelly M wrote a review 5 Sep
2 contributions1 helpful vote
Customer service 0/5. When I try to call multiple numbers listed on their site I am disconnected. I emailed them on Monday and still have not heard back. Please contact me!! I would like to speak with a human and they don’t make this easy to do. If anyone can get in touch from bahia principe that would be great.
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Date of stay: September 2021Trip type: Travelled with friends
1 Helpful vote
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flythai834 wrote a review 2 Sep
Brooklyn, New York12 contributions3 helpful votes
All previous reviews regarding the the front desk staff and their poor customer service are correct. I had the absolute displeasure of having to deal with David at the tour desk, he also checks people into the hotel. I had booked round trip airport transportation when booking our rooms (5 rooms total, 11 people). We were never able to find our driver and we called the hotel 8 separate times. Not one person could give us instructions on where to find our driver. I ended up paying for a taxi with the airport. While checking in to our hotel I made them aware we didn’t use their transportation and I needed to pay for a separate taxi service. They directed me to speak to someone at the tour desk. I spoke to the person, showed them my round trip taxi receipt and explained that we were not able to find our driver and tried calling the hotel repeatedly. I also explained that I would have preferred to use their transportation because I already paid for it. I didn’t fly for 4 hours to land and pay another taxi company $250 round trip when transportation was already set up. The woman at the tour desk said she needed to reach out to their headquarters in Miami and I would get an answer within 48 hours regarding my refund. Upon going to the tour desk today to follow up (we checked in on 8/28/2021 and today is 9/2/2021, more than 48 hours has passed), David told me they are not going to refund my transportation. I asked him to give me the number to their headquarters, he refused to do it. He told me to take a picture of an extension to call back in my room. I told him I didn’t have my phone on me, so I couldn’t take a picture. I asked him again to write it down for me and he said he will not. You work with customers. You need to learn how to please the customers because we will return and tell others to go. That man needs to be straight up fired.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
US$167 - US$683 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bahia principe tulum, tulum bahia principe, grand bahia principe tulum, gran bahia tulum, gran bahia principe tulum akumal, gran bahia principe hotel, gran bahia principe riviera maya, gran principe tulum, gran bahia principe mayan riviera resort, gran bahia principe mexico, gran bahia principe tulum hotel, bahia principe mexico, bahia principe mayan riviera, grand bahia tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
978
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Frequently Asked Questions about Bahia Principe Grand Tulum
Which popular attractions are close to Bahia Principe Grand Tulum?
Nearby attractions include Dolphinaris Tulum (0.5 km).
What are some of the property amenities at Bahia Principe Grand Tulum?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Grand Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Grand Tulum?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Grand Tulum?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Grand Tulum?
Conveniently located restaurants include Nikkei Mashua Restaurant, Beached Bikini Bar and Grill, and Restaurante Maiko.
Are there opportunities to exercise at Bahia Principe Grand Tulum?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Bahia Principe Grand Tulum have an airport shuttle?
Yes, Bahia Principe Grand Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Bahia Principe Grand Tulum offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bahia Principe Grand Tulum?
The staff speaks multiple languages, including Spanish and French.
Does Bahia Principe Grand Tulum have any great views?
Yes, guests often enjoy the ocean view available here.