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Sunscape Akumal Beach Resort & Spa

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Carretera Chetumal, Puerto Juarez Km. 252, Akumal 77776 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1083)
Dining (101)
Room & Suite (76)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 20 hotels in Akumal
Location
Cleanliness
Service
Value
Travellers' Choice
Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region known for the beauty of its pristine beaches. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan world. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. Delicious snacks and delightful meals are available at eight dining options while limitless drinks are available at nine bars. Eleven shimmering pools and endless activities keep the whole family entertained during the day and into the evening. Unlimited-Fun® offers everything guests need for an endlessly fun-in-the-sun getaway. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™️ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts®️ property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™️ in your favorite browser.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Babysitting
Valet parking
Paid wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Private beach
Desk
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, French, Spanish
630Reviews706Q+A78Room tips
Traveller rating
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Popular mentions
gfab wrote a review Yesterday
new york11 contributions13 helpful votes
I was scared to go to this resort after the bad reviews but we had no choice as we did the deal of fortune from cheap carribean. I see now that they put you in the resort that needs guests. Our room turned out good but we decided to upgrade to the Sun Club after reading the reviews. We were happy with the room. The beach was nice and so were the pools and the drinks were good with a friendly staff. We did the timeshare spiel at a resort and got a free excursion which was awesome and a nice massage for a small amount which was nice. They were very covid conscious and i felt safe from that. Now for the Cons: Food is not really too good. The buffet is horrible even for breakfast. The Mediterraen place was good but how many times can you eat there from the same menu. There is no nightlife at all. I was hoping for some possible shows at night like some resorts. They had a fire show one night which was ok and some other little things but overall the hotel is dead from 7 on. Overall we made the best of it and had fun but I would not return. I would spend some extra money and go to a better place. The hotel they took us to for the timeshare was very nice and it seemed like it had a lot going on,
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Date of stay: September 2021
Location
Service
Sleep Quality
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sarahwnd wrote a review 17 Sep
1 contribution1 helpful vote
Decent place to stay. The location was good, the beach and reef was great for snorkeling. The food was a little disappointing but the bar was decent and offered a wide variety. Overall it was a good place to stay.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Ykcyc wrote a review 16 Sep
Baltimore, Maryland2 contributions2 helpful votes
Had no hot water in shouwer during stay. Had a arge water leak from ceiling. Were unable to sleep. Drunk people were creating noise late into the night. Front desk not answering calls. Hotel security did not address this issue.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Shamera S wrote a review 15 Sep
1 contribution1 helpful vote
We arrived at this resort and our first room they had us in had ants all in the room and on our beds. We then asked to move rooms and they put us in a room that had water all over the floors. They told us someone would come and clean the water that was all over the floor. I got up to go answer the door for my sister who was knocking a fell hard on my knee. I busted a blood vessel in my hand and my knee is bruised up and in alot of pain. We called the front desk and then sent someone to come and wipe up the water. I asked to speak to a manager and they kept saying he was in a meeting. I asked them to have him contact me. They then sent a lifeguard to come check on me. Why they did that I have no idea. The day we were leaving I went back to front desk asking for manager and he still wasnt there and still till today he hasnt reached out to me. I wrote him a letter and left my phone number. I also asked concierge for a copy of my accident report and they refused to give it to me. They said they would email it to me and I still havent received that. this was the worst experience ever! Its the idea that they didnt care enough to make sure I was ok but they will when they get served with legal papers and hospital bill.
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Date of stay: September 2021
Location
Cleanliness
Service
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Khan wrote a review 10 Sep
1 contribution1 helpful vote
Me and my husband were never bored at this resort! We had a great time! The resort had FUN activities planned throughout the day for families, adults & kids. They even had a back up just in case it rained for indoor activities. My favorite shows were the light shows! My room bathroom wasn’t the cleanest but we survived. Pools were also not the cleanest but it makes sense bc people are coming from the sand and all pools are out doors so obviously they can’t keep it supper clean. Drinks are not fresh fruit, they are all artificial flavoring. Not the best drinks for a non alcoholic person. Breakfast & lunch options were very minimal. Mainly only 1 buffet open. Staff is extremely nice, very friendly, and helpful. If there was an issue they made sure to fix it right away. Seafood is under cooked or cold. Very few vegetarian options. We ate French toast, eggs, and pizza everyday. Non alcoholic and alcoholic drinks were being mixed with the same spoon. Did not feel comfortable having those drinks bc I am pregnant and I am someone that doesn’t drink alcohol. Food was my biggest downside.
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Date of stay: September 2021Trip type: Travelled as a couple
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PRICE RANGE
US$141 - US$344 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Oasis Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
358
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Frequently Asked Questions about Sunscape Akumal Beach Resort & Spa
Which popular attractions are close to Sunscape Akumal Beach Resort & Spa?
Nearby attractions include Akumal Beach (2.7 km), Akumal Natura Rescue (5.8 km), and Cenote Santa Cruz (3.0 km).
What are some of the property amenities at Sunscape Akumal Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Sunscape Akumal Beach Resort & Spa?
Top room amenities include a flat screen TV, a desk, and a pool view.
What food & drink options are available at Sunscape Akumal Beach Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sunscape Akumal Beach Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Sunscape Akumal Beach Resort & Spa?
Conveniently located restaurants include Taverna Akumal, Turtle Bay Cafe & Bakery, and Loncheria Akumalito.
Are there opportunities to exercise at Sunscape Akumal Beach Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sunscape Akumal Beach Resort & Spa have an airport shuttle?
Yes, Sunscape Akumal Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sunscape Akumal Beach Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sunscape Akumal Beach Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Sunscape Akumal Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.