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Wouldn’t stay anywhere else. Courteous, accommodating, clean, quiet& safe. My place to stay every week. Thanks to robin Bennett and team. Frank norwood. All tens from me Easy check and and check out. They call me by name. Love them all.
Staff was friendly and very clean room. Hotel was close to shopping and alot of dining options. I would recommend this hotel to anybody. This hotel was a hidden gem that I accidently ran into. I will be staying here more often.More
Thank JOHN H B
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 26 December 2017
John, thank you for choosing Extended Stay America and for your holidays and for your great comments. We are delighted to read you loved our courteous service and convenient location. We appreciate you recommending us and look forward to welcoming you back soon.
Room had an unpleasant smell, and I believe someone had smoked in there. Kitchen floor was 'sticky'. I called the front desk and the attendant was more interested in his pizza than he was in helping me. I had to walk down to get toilet...More
Thank Sharon H
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 4 days ago
Sharon, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your...More
This was the worst hotel stay EVER! Its supposed to be a "smoke-free" hotel but it not by any stretch of the imagination, the room smelled like someone smoked a pack a day for a month without air condition. Horrible! I returned to the office...More
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 5 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I stayed at the same hotel about 3 years ago and the hotel itself was terrible. I left a review and they offered me a comp room. Years later, it has improved with paint and the mildew spell was not a problem this trip. However,...More
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 13 July 2018
We are happy you were overall pleased with your stay this time, but we are sorry it was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience....More