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Hotel Ballast Wilmington, Tapestry Collection by Hilton

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Traveller (59)
Room & Suite (66)
Dining (8)

About

Location
Cleanliness
Service
Value
Located on the Cape Fear River, our downtown NC hotel is minutes from water tours, shopping, dining and historic sights. Guests benefit from our free shuttle to and from Wilmington International Airport (ILM), just seven miles from the hotel. Each room offers free Wi-Fi, water views, workstation with ergonomic chair, and HDTV. Other hotel amenities include 24-hour fitness center, outdoor seasonal swimming pool, room service and library. Choose from three onsite dining options. Board & Barrel Coastal Kitchen offers Southern cuisine, indoor/outdoor dining and live weekend entertainment. Ruth’s Chris Steakhouse serves the best steaks in town, or have a locally roasted coffee at Buffalo Bayou. Our onsite convenience store is stocked with snacks and sundries. From small meetings to extravagant waterfront weddings, our expert team coordinate your day with detailed perfection. Enhanced with 17 meeting rooms, AV technology, catering options and space for 800 guests.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Harbour View
Marina View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
71Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
233Reviews
149Photos
15Q+A
37Room tips
Traveller rating
  • 138
  • 42
  • 29
  • 11
  • 13
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
difficult to find, no amenities in room, no free breakfast, difficult access to vehicles, toilet didn't flush properly, bathroom sink too flat to drain well, all our luggage didn't get loaded. Staff was very pleasant and helpful
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Review collected in partnership with Tapestry Collection by Hilton
Response from 00gc, Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton
Responded 4 days ago
Hello: Thank you for visiting and for you kind words for staff. We apologize for the problems you experienced - especially those that we did not address to your satisfaction. Please know that your feedback matters to us, and will be used to help improve - as we want every guest to leave with a good impression. I hope you will give us another opportunity to show you the excellent service and hospitality that we are typically known for providing. Sincerely, Daniel Perkins Assistant General Manager Hilton Wilmington Riverside daniel.perkins@hilton.com 910-343-6153
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Hotel's Favourite
We stayed here last year and we were so impressed with the Hotel and Staff we chose to stay here again for our grandson's birthday celebration. First of all I want to thank Gabby for all her personal touches. Gabby went the extra mile and provided outstanding, impeccable
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Response from 00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton
Responded 2 weeks ago
We were glad to read your grandson’s birthday was fun-filled, and you had a wonderful time at Hotel Ballast Wilmington. It seems like you were able to enjoy everything we have to offer, especially our accommodations and the food at Board and Barrel. Gabby and Anita will be thrilled that you singled them out with compliments. Thank you for being our loyal guests, and we look forward to hosting you and your family again. Thank you, General Manager
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I stayed at this hotel on the recommendation of my client. I had no idea what to expect, never having been to Wilmington, but this hotel was a very pleasant surprise. The hotel is on a tight site, so other than the view of the river, and the retired battleship, doesn't have any
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Response from 00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton
Responded 1 week ago
Thank you for choosing the Hotel Ballast Wilmington for your stay. We are delighted you enjoyed our Southern hospitality and loved our landmark hotel located on the historic Downtown waterfront! Thank you for highlighting your excellent breakfast experience, and we look forward to having the pleasure of hosting you on your next visit to our city. Thank you, General Manager
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Stayed here for the NC Jazz Festival. Accommodations were wonderful, staff helpful and outgoing. Restaurant was very good. Wine prices at the bar were moderate. Right now, Water St is partially blocked due to nearby construction, making it a bit difficult to access the hotel,
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Response from 00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton
Responded 1 week ago
Rich and Linda, thank you for reviewing your stay at Hotel Ballast Wilmington. We are glad you loved your well-appointed room and our courteous associates. We appreciate your feedback and hope to see you again soon. Thank you, General Manager
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I truly enjoyed Hotel Ballast when there recently for a convention. While it's a very nice hotel, I have NEVER experienced such a high level of customer service! All of the staff were friendly and accommodating, but one thing stands out. I left a very important item, called the
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Response from 00gc, General Manager at Hotel Ballast Wilmington, Tapestry Collection by Hilton
Responded 1 week ago
Thank you for taking the time to review your stay at Hotel Ballast Wilmington. Raul is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to him. We appreciate your review and look forward to having you stay with us again. Thank you, General Manager
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Photo provided by managementHotel Ballast Wilmington, Tapestry Collection by Hilton
Photo provided by managementHotel Ballast Wilmington, Tapestry Collection by Hilton
Guest room
Our Beautiful King Sized Parlor Suite!
Our Beautiful King Sized Parlor Suite!
Our Beautiful King Sized Parlor Suite!
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12345614
No, but the views are either of the Historical part of Wilmington on the land side or great views of the river on the waterside!
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No balconies as far as I remember.
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Yes.
0 votes
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self park also. valet is good . quick retrieval.
1 vote
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123
"Currently, there is construction across the street, so a river view room would be best."
"Riverside rooms have great views"
"Choose riverfront view"
"Ask for riverside views...they are awesome!"
"We enjoyed the river view."
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PRICE RANGE
US$142 - US$308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton wilmington riverside hotel wilmingtonwilmington hilton
FORMERLY KNOWN AS
Hilton Wilmington Riverside
LOCATION
United StatesNorth CarolinaNorth Carolina CoastWilmington
NUMBER OF ROOMS
274
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