Zhangjiajie Pullman Hotel

Zhangjiajie Pullman Hotel

No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie 427400 China
Traveller (695)
Dining (104)
in the middle is the section you go through to the massage area
Pool & Beach (57)

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About

4.5
#1 of 10 resorts in Zhangjiajie
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value

Finding an ideal family-friendly resort in Zhangjiajie does not have to be difficult. Welcome to Zhangjiajie Pullman Hotel, a nice option for travellers like you.

Close to Zhangjiajie Zixia Temple (1.3 mi), a popular Zhangjiajie landmark, Best Western Zhangjiajie is a great destination for tourists.

You’ll enjoy relaxing rooms that offer a flat screen TV, a minibar, and air conditioning, and you can stay connected during your stay as Zhangjiajie Pullman Hotel offers guests free wifi.

The resort features room service and a concierge. Plus, Best Western Zhangjiajie offers a pool and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

When you’re feeling hungry, be sure to check out Wulingyuan Mr. Cat Restaurant, which is a steakhouse that is popular with locals and out-of-towners alike.

Looking to explore? Then look no further than Dayong City (0.3 mi) and ZhongGuo DaNi ShengWu KeJiGuan (1.2 mi), which are some popular Zhangjiajie attractions – all conveniently located within walking distance of the resort.

Zhangjiajie Pullman Hotel looks forward to welcoming you on your visit to Zhangjiajie.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Business
Mountain View
Languages Spoken
Chinese

Location

No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie 427400 China
Name/address in local language
1,190Review22Q+A100Room tips
Traveller rating
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Detailed Reviews
Jenny J wrote a review Jan 2020
Perth, Australia
+1
5.0 of 5 bubbles
This hotel is right near the national park and a short walk into a dining district. The breakfast was great and had a large range of dishes. We took the opportunity to have a massage at the hotel after our long day of walking one day. It was not quite what we expected but fine. I have never seen so many massage chairs in my life in rows. There were just two of us and nearly all the others were empty. We thought we would get to lie down on a table but instead you sit in the chair and someone puts your feet in water and then you can pay extra to have oil used to massage your feet. Then they turn you around and massage your shoulders. Maybe the language barrier was the problem and we didn't ask for the correct massage, so if you want one lying down you may need to try and get that message across. We didn't use the pools as it was too cool but they looked lovely. I would definitely stay here again and recommend it.
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Date of stay: October 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda Q, Manager at Zhangjiajie Pullman Hotel
Responded 14 Jan 2020
Dear Jenny J, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a good stay with us and appreciated our convenient location. For the massage, we will train the masseur as soon as possible. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PaulaHM wrote a review May 2020
Somerset, United Kingdom
5.0 of 5 bubbles
We stayed here for a long weekend as part of an organised tour to Zhangjiajie. Excellent facilities, friendly and helpful staff. Room large and comfortable, powerful shower. We ate in the hotel Chinese restaurant (for time and convenience), reasonably priced, decent food and a variety of food. Breakfast was very good, both western and Chinese style. Egg chef: omelette is recommended! Swimming pool a little cold but refreshing. Had a wonderful foot massage at the onsite massage centre too. Great after a day’s walking around. Walking distance to the national park. Also walking distance to other restaurants. Good place to stay and base yourself for sightseeing in the area.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda Q, Manager at Zhangjiajie Pullman Hotel
Responded 4 Jun 2020
Dear Paula H, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SonnyAng wrote a review Jul 2021
Shanghai, China
4.0 of 5 bubbles
The property is in a great location near the Zhangjiajie National Park where the Avatar mountain is. But the hotel is getting old - when I checked in the mini bar ref is not working so I need to have it replaced. A middle aged lady came carrying the replacement fridge who I helped to change the fridge. The shower door is leaking and we had to ask for more towels so we will not slip.

The only consolation in the hotel is Bob, the restaurant manager who is very friendly and trying his best to make sure everything is good.

I will recommend you try out the newer Crowne Plaza Hotel which is also internationally branded and newer just beside the Pullman.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Try the Crowne Plaza Hotel beside the Pullman it is newer and you might have better chance of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 5 Jul 2022
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MikoBayuaji wrote a review Oct 2020
Beijing, China
2.0 of 5 bubbles
Don't judge hotel by its general international image and the picture in the social media

hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie.

I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality

This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language).

As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me.

The worst things are:
1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time
2. there is no recognition from the hotel that I am platinum member of ALL Accor
3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down.

I definitely will not choose this hotel again if I go to zhangjiajie again in near future.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 9 Nov 2020
Dear MikoBayuaji, Thank you for staying with us and taking the time to give us your valuable feedback. We would like to offer our sincerest apologies for any inconveniences caused. We are deeply disappointed that we are not able to give you the best experience. We have made a note of every single concern highlighted by you and ensure you that corrective measures put in place immediately. Please accept our sincere apologies. We will surely work towards improvising your experience during your next visit. Allow us the opportunity to serve you again.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Katherine D wrote a review Jan 2022
Cambridge, Massachusetts
5.0 of 5 bubbles
We stayed here in Sept 2019. This hotel was very clean and in a great location to visit Zhangjiajie. We took a DiDi to the park front entrance, although you could technically walk it. Food was pretty good - for breakfast it was a big buffet with both Chinese and typical American food, so you could sample a bunch of stuff. We didn't eat lunch or dinner here because it was pretty expensive, and there were good restaurants within walking distance downtown. Highly recommend!
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 5 Jul 2022
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Resort377449 wrote a review Oct 2021
Shanghai, China
+1
5.0 of 5 bubbles
Location is so convenient to the entrance of the Zhangjiajie National Forest Park. Staff are so helpful. Especially Bob Naresh who did a great job helping us organize our trip. He recommend places to go and how to go and how much we need to pay he really did a great job helping guest like us who know nothing about Zhangjiajie..Seamless service who answer all my inquiry in an instant. Breakfast was good. Room is so comfortable only downside is that when you stay during Oct which is quite cold already they only have heater so room was quite hot you have to open the window to make it a bit cold. But overall stay was good
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Date of stay: October 2021Trip type: Travelled with friends
Room Tip: If your use to have an A/C in the room better not stay during Autumn and winter time. They don’t...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 5 Jul 2022
Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cara McAvinchey wrote a review Oct 2020
Tianjin, China
5.0 of 5 bubbles
I highly suggest to travel this area during low season. The hotel was peaceful, no noisy tour groups and the service was good. I felt welcomed as probably the only foreigner staying there at the time. You will get looked at relentlessly by locals whilst exploring so it’s nice to retreat to somewhere comfortable. There are some staff who can speak English which was helpful. I also enjoyed the breakfast. It had a mix of both Chinese and western options. The rooms are modern, neat and very comfortable. I highly suggest room service if you need dinner. It arrived quickly and was served beautifully! The desserts weren’t great (cheese cake was rubbery and had a weird cake not biscuit base) but we enjoyed the burger, rice noodles with sliced beef, fried rice and curry options. If I ever come back to Zhangjiajie I would choose Pullman again, thank you for a good stay!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 1 Nov 2020
Dear CaraMcAvinchey, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
huangchan wrote a review Dec 2023
Singapore, Singapore
5.0 of 5 bubbles
Location wise, the hotel is about 30mins from the train station by car. If you are planning to go tianmenshan 天门山, the hotel is 50 mins away by public bus (which we took) or 40 mins by car. However, it is only 15 min walk from 国家森林公园。 You can choose to stay nearer to the city for tianmenshan, which only needs a day. But the national park will warrant a few days depending on your pace. We stayed at Pullman throughout our time (3 nights) in zhangjiajie

The hotel room is spacious and what impressed us most is the concierge 吴扬新 who helped us plan our itinerary based on the latest changes in the National park I.e maintenance schedule. In addition, he helped to purchase our tickets to tianmenshan, National park and even the performances at a discounted rate. During our time at the various attraction sites, he kept in contact to make sure that we are not lost or if we needed help. His attention to details deserves our praise !

The hotel breakfast was also different on the three morning I was there . The variety is great for me!
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 1 Jan 2024
Dear huangchan, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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Edmond L wrote a review Jun 2024
Singapore, Singapore
4.0 of 5 bubbles
Stayed 2 nights with my wife and 8 year old boy.

Room felt dated but spacious.
There was a bathtub which was good

Location is very near the Wulingyuan park entrance (entrance to the mountains)
Taxi ride is just 5 to 10 mins.

Morning breakfast selection was limited and not that amazing but passable.
Wulingyuan town area itself is quite small and can be easily explored within a day.

The hotel's location is a good starting point. Staff can be seen as either helpful or pushy as they try to sell you tickets to the attractions/night shows. As we had already bought tickets online, we told them we didnt need it.

Hotel Room: 3 Stars (Standard room with bathtub)
Room View: 4 Stars (View of some mountains and other hotels)
Service of Staff: 3 Stars (Average service, helped with luggage)
Lounges/Restaurants: 3 Stars (Limited selections, average taste)
Room Service: NA
Location: 4 Stars (Near to mountains and Baofeng lake)
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Date of stay: June 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 3 days ago
Dear Edomon, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Salsmix wrote a review Mar 2021
Shanghai, China
3.0 of 5 bubbles
Don't expect Western 5 start style. The hotel is quite old, good bed as well as shower. Quality of the breakfast is just okayish and would not recommend to eat in their restaurant at all. Food is just bad - better go outside to one of the many restaurants. We payed 400rmb a night which is reasonable for the state the hotel is in. Location is quite good just 15 min from entrance gate of the park.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miranda QIN, Revenue Management at Zhangjiajie Pullman Hotel
Responded 9 May 2021
Dear Salsmix, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ymal asked a question Mar 2019
Miami, Florida47 contributions35 helpful votes
Does the hotel has laundry service? How fast is it? Thanks!
Answer from laursma
Stirling, United Kingdom150 contributions23 helpful votes
We got clothes laundered in a day , picked up morning was back early evening 😎.
Answer from Ankit s
Kolkata (Calcutta), India1 contribution
Use the Didi app there. It costed us 109yuan to hotel from airport.
Janie W asked a question Oct 2018
Kota Kinabalu, Malaysia2 contributions4 helpful votes
Can hotel's tour desk arrange transport from wuhan to Zhangjiajie Pullman ?
Answer from Ankit s
Kolkata (Calcutta), India1 contribution
Can use the didi app just like Uber. If flight is at night. You can talk to the taxi driver using google translate. It costed us 109yuan from airport to hotel using didi app and 150yuan by contacting one of the didi app drivers as it is difficult to get cars at night.
slaima asked a question Jul 2018
Abu Dhabi, United Arab Emirates5 contributions1 helpful vote
Do they provide any tours and activities? Is there a spa?
Answer from Daniel G
Buenos Aires, Argentina
I guess they organize tours and they do have spa!
DGMONOJ wrote a tip Apr 2024
Dhaka City, Bangladesh43 contributions2 helpful votes
4.0 of 5 bubbles
"Having breakfast after 7:45 AM to avoid high traffic "
Read full review
howardxp1 wrote a tip Nov 2023
New York City, New York422 contributions189 helpful votes
4.0 of 5 bubbles
"Request a room in a building far from the neighboring show if you’re an early sleeper."
Read full review
HotspiceAustralia wrote a tip Nov 2023
Sydney, Australia2,223 contributions292 helpful votes
5.0 of 5 bubbles
"Lots of space. They have different wings for tour groups."
Read full review
Chi wrote a tip Oct 2023
Redmond, Washington17 contributions3 helpful votes
1.0 of 5 bubbles
"Avoid this hotel. No AC."
Read full review
vikram wrote a tip Apr 2023
Leverkusen, Germany19 contributions14 helpful votes
1.0 of 5 bubbles
"Avoid this hotel"
Read full review
Not the right property for you?
There are more places to choose from in the Zhangjiajie area.
PRICE RANGE
HK$578 - HK$804 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
张家界武陵源酒店, 武陵源度假, 武陵源国际度假村, 武陵源酒店, zhangjiajie international hotel, best western zhangjiajie
LOCATION
ChinaHunanZhangjiajieWulingyuan Resort
NUMBER OF ROOMS
456
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ZHANGJIAJIE PULLMAN HOTEL HK$687 (H̶K̶$̶8̶9̶0̶) - Updated 2024

Frequently Asked Questions about Zhangjiajie Pullman Hotel
Which popular attractions are close to Zhangjiajie Pullman Hotel?
Nearby attractions include Tianzi Mountain (7.9 km), Golden Whip Brook (6.9 km), and Yellow Dragon Cave (7.8 km).
What are some of the property amenities at Zhangjiajie Pullman Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Zhangjiajie Pullman Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zhangjiajie Pullman Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Zhangjiajie Pullman Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Zhangjiajie Pullman Hotel?
Conveniently located restaurants include Tang Shi Fu Tu Jia Shi Fu, Muslim Restaurant, and Lobby Lounge.
Are there opportunities to exercise at Zhangjiajie Pullman Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Zhangjiajie Pullman Hotel have airport transportation?
Yes, Zhangjiajie Pullman Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zhangjiajie Pullman Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Zhangjiajie Pullman Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Zhangjiajie Pullman Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
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