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3.5
#61 of 88 hotels in Raleigh
Location
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Value
Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown. Centrally located in the heart of the city, enjoy shopping, dining, entertainment and the arts. You are within easy walking distance to the Raleigh Convention Center, Duke Energy Center for the Performing Arts, and five free museums. Nearby offices include Red Hat, Duke Energy, Citrix ShareFile, Wells Fargo Bank of America, State Capitol and legislature. Getting here is fast and convenient. Situated 13 miles from the Raleigh Durham International Airport, you'll spend less time in traffic and more time doing what you came to do. Whether you are coming to Raleigh for business or pleasure, your room at the Holiday Inn Raleigh Downtown is your personal retreat. You'll have room to work, relax, and make the most of your day. Take in the panoramic views from the Skye Tower Restaurant and Lounge where you can enjoy our local spirits and brews, as well as savory cuisine.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The Holiday Inn Raleigh Downtown is in a good location. This building is cylindrical in shape and most likely built in the 1960's, so it has a certain mid century vibe. The parking, which really can't be fixed, is not user friendly. We didn't have trouble parking, but ingress and egress is tricky. We were disappointed that the restaurant was closed, but we were aware that it was closed when we booked. The staff is really great. We arrived shortly after noon and the reception staff member who greeted us said that she would call when a room was ready. She called in less than 30 minutes and we were able to check in early. The rooms were clean, but the rooms are pretty small. Again, architecturally there really isn't any way to improve this.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spent a couple days at this hotel for a conference. It is located in a great spot, within walking distance to the convention center and lots of restaurants and bars. The room was clean but was definitely showing its age. Overall, it was just average. Mattress could use an update for sure. Several of the outlets didn't work. Luckily someone had left a surge protector by the bed so I used that to charge my phone. Upon entering the room, I attempted to switch on the lamp by the bed and it made a scary electrical-sounding hissing noise, so I immediately turned it off. So to sum up, great location, very average hotel.
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Date of stay: March 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Raleigh Downtown, an IHG hotel
Responded 21 Mar 2022
Hi famof5mayberry, Thank you for taking the time to review your stay with us. Complete guest satisfaction is our topmost priority. I'm sorry to hear about the condition of the mattress, the several outlets that didn't work, and the issues with the bedside lamp. I shared this with our hotel management. I'm certain that your comments will be used as a reference for us to serve you better in the future. We appreciate you as one of our valued guests. I hope you'll consider us again in your future travel plans! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely staff, so nice and accommodating. But do you like the sound of trains? Or your neighbors tv? I hope you do if you stay here. Great location, has all the amenities, could use a fresh coat of paint- but the price is right and the location is really what staying here is all about.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Holiday Inn Raleigh Downtown, an IHG hotel
Responded 21 Jan 2020
Hello NomadicJoy, Thank you for your feedback. It is wonderful to know that you found the property to be very pleasant, the location convenient and our staff to be welcoming. It is unfortunate though that we were not able to elevate your stay experience with us due to the noise you experienced coming from the trains. Our Hotel Management and our maintenance team has been notified of your concerns and are working diligently to ensure that we do not allow our future guests to have this kind of experience. We are determined to deliver a combined sense of comfort and happiness. At the end of the day, it is the smile that we see in our guests and the joy that you share of your stay that we always look forward to. We hope to host your stay soon should you come by our way. Hector P Case Manager IHGService
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Husband and I did an overnight here to explore downtown Raleigh. Very convenient location to explore the area!! Room was good, standard, what we expected. The water in the shower and sinks got hot quickly and had good water pressure. Because of COVID there were not a lot of guests...I think we were even the only people on our floor as we didn't hear anyone else use the elevator. At 130am the fire alarm went off and the whole hotel had to evacuate to outside. Every one was very orderly and the staff handed out free water bottles and Gatorade while we waited for the firemen to clear the building. It was just a false alarm, but because the staff didn't panic and was visible, all the guests were patient and polite while we waited outside (about 30 min). They very nicely gave us an extra hour late checkout the next day to catch up on missed sleep. Would stay here again.
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Date of stay: June 2020
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Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in the hotel for two nights February 3rd and 4th for a business trip. The first morning I noticed a couple of red spots on my body but ignored them and to work spending the entire day going to various meetings in downtown Raleigh. Waking up this morning I had itchy bites across my body and blood spots on the sheets. I called the front desk to inform them at 6:30am and the person in attendance, in response to me saying there we bed bugs in their room said "its not my room", let me know they were going off shift and would leave a note. I packed and called again at 7:30am, that person also seemed nonplussed, and let me know they would leave a note with my number for their manager. I left and went to work, no call or follow up from the hotel. Not sure if they addressed the issue and it didn't seem to alarm or surprise the staff. Apparently it is not concerning enough to warrant a follow up with the affected guest.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Holiday Inn Raleigh Downtown, an IHG hotel
Responded 22 Mar 2020
Hello awfman, Thank you for choosing the Holiday Inn and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your concerns to our attention. We take feedback seriously and we have noted the concerns you raised, specifically about the bud bugs and the level of service provided by our staff in handling your concern. We have forwarded these concerns to the necessary departments that the necessary changes can be made, so we can provide a better experience in the future. I hope you will give us a chance to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details. Hector P Case Manager IHGService
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The staff are very friendly and helpful, the parking is easily accessible with large spots and easy access to the elevator. The view from the restaurant upstairs is excellent. The property is well located and a short walk to many restaurants and museums. The hotel is older but the rooms are clean, well maintained and well appointed. It is easy to access from the highways and parking is reasonable. They don’t have valet parking but you don’t need it. The only downside is at peak times you can wait a minute for the elevators.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My overall experience at this hotel was poor. The room was filthy with hairs on the sheets and bathroom walls. In addition, the comforter smelled dirty. There was deferred maintenance throughout the hotel, adding to a general sense of neglect and poor management. The ceiling in the hotel restaurant was leaking, creating a saturated spot on the carpet. Hotel staff stuck a warning sign underneath the leak, but did not add a bucket to catch the water. Thus, the water continued to drip on the sign, splash outwards, and create an ever-expanding saturated spot on the floor for guests to traipse through. And to add insult to an already poor experience, the restaurant chair was damaged and allowed a nail to poke through the seat cushion into my wife’s palm.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Raleigh Downtown, an IHG hotel
Responded 9 Mar 2020
Hello BlackSharpiePen, We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how letdown you must have felt towards the cleanliness of the room, the leak in the restaurant ceiling and the damaged chair. Worry not because I have noted all of these and will be sharing your insights with our Hotel Management. I know they will look into these and strive to make things right. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
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3 of us stayed in room 1515. The Good: The hotel is located on Hillsborough and isn't too far from NCSU. The room had a keurig with 4 complimentary coffees (2 regular and 2 decaf) as well as 2 tea bags. The Bad: The parking deck winds around the hotel up to the 5th floor. You could only access the elevators on the 2nd and 5th foors. I believe the card readers on 3 and 4 were not working. So if you park on the 3rd or 4th level you will have to walk up a steep incline or down a steep decline to get to a working card reader. Also one of the 2 access doors on the 5th level didn't work. The Ugly: The bathtub drain - didn't. The lack of draining meant you were left standing in several inches of water. Some of the wallpaper is also peeling away in several places around the room. I won't be staying there again.
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip:Â Room 1515 is very close to the elevator making it noisy when other guests are coming and going.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In 30 years of travel this is the worse hotel experience I have had. The rooms smelled like wet gym socks. T.V was 26 inches, and I had to ask for a legit remote. Closet busted with open nails exposed. (2 year old in room) No restaurant even though website says there is one. Not even continental. Even though we were in the heart of the south there was no southern hospitality. O asked the GSA at the front desk a question about the closest store she seemed upset that I disturbed whatever she was doing on her phone. One manager told a guest (that was complaining about bugs in his room) “You can call guest experience if you want, but they don’t solve problems, they just email me whatever you say to them.” Ouch! It’s nice to know that no one at any level, property or corporate care about your experience. Working in the industry I never write these reviews, however the hotel was an embarrassment to everyone in the service industry as whole. If this is best you can do you should close the doors.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Raleigh Downtown, an IHG hotel
Responded 3 Nov 2022
Hi Elbert S, Thank you for your stay and for taking the time to leave us your feedback. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry we did not deliver this time. We make an effort to ensure that the issues highlighted be addressed to relevant departments. I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure that we meet the level of satisfaction and comfort every guest should expect from an IHG Hotels & Resorts property. Pleasure once again to host your stay and we look forward to having the opportunity to restore your confidence in our hotel. Warm Regards, Alice P Case Manager IHGService
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The location is very good and convenient in downtown Raleigh. That's about it.
The room had crumbs on the floor from previous guests. Used ink pen lying on the floor. Very disgusting. So much for the IHG Commitment to Cleanliness! We advised the front desk on check out and they said "thanks for letting us know". Not even an apology. We were very concerned about the cleanliness of the room after seeing this.
Various electrical outlets and lamps were not working.
There was an in-room mini-fridge that looked like it had been through a hurricane.
Restaurant and bar is closed, and unfortunately nowhere nearby to get breakfast within a short walk.
I stayed at this hotel just over before Covid and found it to be OK. That is no longer the case.
As a top tier iHG member I do expect better - and every guest deserves better than this!
With the major development going on downtown Raleigh it would be best to just raze the property and redevelop. I do not see it as a going concern.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip:Â Stay elsewhere!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We do not have a hotel airport shuttle. As previously responded, Uber is the least expensive, followed by private transportation or taxi. Uber is typically in the $30 - $40 range. Taxi is highest, $55 - $65 each way. We are happy to arrange transportation through one of our partners, ~$50 each way.
Tom Dillon
Director of Sales
Holiday Inn Raleigh Downtown
There are more places to choose from in the Raleigh area.
PRICE RANGE
HK$1,119 - HK$1,585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion hotel raleigh, clarion state capital, clarion raleigh, raleigh clarion
FORMERLY KNOWN AS
Clarion Hotel State Capital
LOCATION
United StatesNorth CarolinaRaleighGlenwood South
NUMBER OF ROOMS
203
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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