The Holiday Inn Raleigh Downtown is in a good location. This building is cylindrical in shape and most likely built in the 1960's, so it has a certain mid century vibe. The parking, which really can't be fixed, is not user friendly. We didn't have trouble parking, but ingress and egress is tricky. We were disappointed that the restaurant was closed, but we were aware that it was closed when we booked. The staff is really great. We arrived shortly after noon and the reception staff member who greeted us said that she would call when a room was ready. She called in less than 30 minutes and we were able to check in early. The rooms were clean, but the rooms are pretty small. Again, architecturally there really isn't any way to improve this.
Came into Raleigh to see the Harlem Globetrotters with my two young sons. I was nervous to be traveling alone, but Shelby made the check in process seamless. She went above and beyond to be accommodating and I really can’t express how appreciated it was! She is definitely an asset to the hotel. The location is great and the room was impeccable. 10/10 would recommend.
Spent a couple days at this hotel for a conference. It is located in a great spot, within walking distance to the convention center and lots of restaurants and bars. The room was clean but was definitely showing its age. Overall, it was just average. Mattress could use an update for sure. Several of the outlets didn't work. Luckily someone had left a surge protector by the bed so I used that to charge my phone. Upon entering the room, I attempted to switch on the lamp by the bed and it made a scary electrical-sounding hissing noise, so I immediately turned it off. So to sum up, great location, very average hotel.
alywas we recommend holiday inn its very nice area the service its fast its clean that very important we recommended always holiday inn and we come back soon in new yers and we lready booked for $132 good price
The hotel needs some upkeep. There is a fairly strong smell of cleaning solutions. Maybe because of cleaning or maybe to mask other odors. The room was pretty clean. There were hairs in the shower that weren’t ours. The wall paper behind bathroom door was coming off the wall. Room 1211. The bar and restaurant were both closed they said for renovations.
The hotel is within walking distance of the Capitol and museums but that’s about the best thing. The bed was so-so and it needs some updating. We liked the parking. One reviewer said parking was a hassle but we liked it. There are elevators in the lot that go directly to your floor in the hotel. Right now the restaurant is closed. The staff was friendly. There is no refrigerator and no luggage racks. All in all not that great. The photos are of the frayed linens and masking tape on the wall.
3 of us stayed in room 1515. The Good: The hotel is located on Hillsborough and isn't too far from NCSU. The room had a keurig with 4 complimentary coffees (2 regular and 2 decaf) as well as 2 tea bags. The Bad: The parking deck winds around the hotel up to the 5th floor. You could only access the elevators on the 2nd and 5th foors. I believe the card readers on 3 and 4 were not working. So if you park on the 3rd or 4th level you will have to walk up a steep incline or down a steep decline to get to a working card reader. Also one of the 2 access doors on the 5th level didn't work. The Ugly: The bathtub drain - didn't. The lack of draining meant you were left standing in several inches of water. Some of the wallpaper is also peeling away in several places around the room. I won't be staying there again.…
My hubby and I stayed one night and the first room we were placed had poor plumbing with the sewage waste coming out through the bathtub. I called the front desk and they helped right away and got us another room. Then we went into our new room and found that the bathroom door hinge was taken off and not repaired. I couldn’t close the door. On top of that the bathrooms at this hotel are TINY. Not accommodating for people of different sizes. I wouldn’t recommend this hotel for leisure/pleasure stay.
The location is very good and convenient in downtown Raleigh. That's about it. The room had crumbs on the floor from previous guests. Used ink pen lying on the floor. Very disgusting. So much for the IHG Commitment to Cleanliness! We advised the front desk on check out and they said "thanks for letting us know". Not even an apology. We were very concerned about the cleanliness of the room after seeing this. Various electrical outlets and lamps were not working. There was an in-room mini-fridge that looked like it had been through a hurricane. Restaurant and bar is closed, and unfortunately nowhere nearby to get breakfast within a short walk. I stayed at this hotel just over before Covid and found it to be OK. That is no longer the case. As a top tier iHG member I do expect better - and every guest deserves better than this! With the major development going on downtown Raleigh it would be best to just raze the property and redevelop. I do not see it as a going concern.…
I was very dissatisfied with this hotel. We stayed here three nights for my daughter’s wedding. Two times we were locked out of our room. The first took awhile because the battery in the lock had to be replaced. The second time because they forgot to reprogram we were staying one more night. Then they had no shower caps. Of course they don’t clean the rooms due to Covid. The latest excuse for incompetency. So they said if we needed anything just ask at the front desk. I needed more coffee and guess what, they didn’t have anymore. Their on site restaurant was closed and due to lack of amenities do you think they lower their nightly rates, of course not. I know this sounds petty but when I paid over $400 for three nights, I expect a little better than this. Give me a Hampton Inn anytime,…